Hope & Ivy Omdömen 

Hope and ivy need to focus on how quickly they give refunds. 10 working days plus they say another 5 depending on your bank. I returned my goods on the 27th Feb and basically refund is still not in my account whilst 2 other clothes retailers refunded my money within 7 days.

Still waiting for a refund and no response to enquiry.

Yes I’ve patiently waited for over two weeks now and have sent proof that the item has been received by yourself. (Over 2 weeks ago)

Sadly I think this company could do with looking into their returns procedure and not keep hold of customers money for inordinate amounts of time.

Please just refund customers in a timely fashion.

Not really happy. Dress was really not a good fit - very long and gaping around the bust area. Also not the best quality, fabric seemed quite thin.

Gorgeous dresses and pretty speedy delivery, although the dresses are stunning they are cut too small on the bust in all 3 that I have ordered. One dress ordered has a plunging neckline and description states there is a hidden hook and eye feature for a more modest neckline but it appears to be so discrete I can’t find it. Looks like I may have to return all three which is a shame as the dresses are gorgeous.

I love my Hope & Ivy, William Morris The Magnolia. As a plus size girl, I was worried that the sizing would come up small but it fitted perfectly. It was comfortable and a lovely quality. I got so many compliments when wearing the dress.

I recently purchased the Ceresi dress to wear on Christmas Day, it is a stunning dress and the quality is excellent, I had so many lovely comments about it, The customer service I received from Hope and Ivy was exceptional as I had to return the first one I ordered as it was slightly to tight round the bust, but I received the next one in perfect time for Christmas. Thank you Hope and Ivy.

I have been a loyal customer for years now, as the dresses are also great for a tall woman. Bettina has provided me with excellent customer service whenever needed for my returns. Receiving lots of compliments for the dresses. Thankful to have found the brand years ago!

I returned two items (at a cost of nearly £200) on 9th December, it is now 20th December and no refund has reached my bank, yet a customer service rep tells me the package has been received by their depot.

It is basically theft.

Do not buy from hope and ivy

I am a big Hope & Ivy fan and love their dresses. I think the quality and fit are perfect and when I wear them I always get lots of compliments. The last dress I bought was the Dorothy and it is such a beautiful dress that I just had to leave a review. On the odd occasion where I have had to return an item it has always been processed in a timely manner. The communication and service are excellent and I would definitely recommend Hope & Ivy to all my friends. Please keep making such beautiful dresses!!

I love the style of Hope & Ivy clothing but have been very disappointed with many purchases. I ordered dresses with sequins, and the sequins were falling off and threads loose as I got them out of the bag. I kept a dress a couple of years ago, a wrap dress, wore it once and the stitching is already coming very loose on one of the tie arounds so I need to get it repaired. Really disappointing for the price, I won't be buying with them again.

The quality is cheap and also the service no return prepaid option for international shipments really poor experience
Very expensive for the quality provided The photos are misleading reality

I ordered a dress, received in good time. I generated a return and sent via Royal Mail. I was notified that they received on 8th November it is now 22nd November and I am yet to receive my refund despite them commenting here on other negative reviews that they will process within 10 working days. Simply not good enough

I purchased a dress for a special occasion and there was a delay with the courier service. I contacted customer service and they went above and beyond to help send me a replacement even though it wasn't their mistake. Amazing customer service and absolutely stunning dresses. Would 100% recommend.

Terrible for returns.

I’ve been trying to make a return via the company’s Royal Mail link for days. It keeps saying a qr code will be generated and sent to my email but doesn’t materialise. I’ve checked my junk folder.

Tried to make contact through Hope and Ivy’s website and submitting the contact form just links to a captcha ts&cs page.

Edit: received a QR code shortly after leaving a 1 star review. Issue now resolved.

Amazing customer service from Bettina. The dresses are gorgeous but Bettina went above and beyond to help me with an issue I had. Everything I’ve ever ordered from here has been beautiful. Would 100% recommend ✨

The dresses are beautiful no doubt about it but the last two times I've ordered from Hope & Ivy I feel the sizing is off. I am a size 12 and I ordered the Juno dress, I am sorry but that was not a 12. Like I couldn't even zip it, this has happened the last time I ordered a 12 and it ran very small. I do have boobs how ever I feel that's not considered to the average size 12 and upwards. I feel this should be considered to the hour glass shape ladies as we do want to wear your dresses. I dont even think the size 14 would of even fitted me. Maybe put a disclaimer to say the dresses tend to run smaller and to size up. I would love all brands to consider bustier women in general but I guess it is always not so easy.

I can only say I'm very sorry for my previous review, I ordered a dress which was absolutely lovely, but not suitable for the occasion...by my mistake ordered via a 3rd party, after some confusion, Beth the owner contacted me, the situation is now 100% resolved! Thanks so much Hope & Ivy for distinguishing this situation, I look forward to wearing Hope & Ivy with pride good luck ladies

I wanted a dress for my son’s wedding and found the perfect outfit at Hope & Ivy.
However the size I needed was sold out. Bettina in customer services was so helpful and professional. She took my details and as soon as one became available she let me know so I could order it for the wedding. She was absolutely amazing! The personal service provided was second to none and the dress was perfect for our special day. I had so many lovely comments and felt so comfortable in the dress all day. I did have to have it shortened as I’m only 5’2” but found a local tailor who did a great job.
I will definitely shop with Hope and Ivy again next time I need an occasion dress.
They have beautiful dresses and superb customer services which is a winning combination!

I cannot recommend my experience with Hope and Ivy enough, and thank their customer service team for their patience as I have been on what my friends have dubbed the Quest for the Guest Dress!
I first discovered the brand by chance as an American while searching for a wedding guest dress, and fell in love with their upcoming William Morris collaboration. They were responsive, kind and helpful in answering my questions about when the line would launch, and what stock levels would be in my preferred size.
Sadly, when that dress arrived, in just a few short days from the UK to my home in the US (kudos to their selection of shipping via Fedex over Royal Mail here, as a frequent UK to US shopper) it was just slightly too small. I couldn't stand to part with the dress, and thinking that perhaps some clever alterations in the future might make it wearable, I decided to keep it. Finding out that they had a plus-size collection coming with SimplyBe, and knowing how to order with brands that don't ship directly to the US, I resolved to wait and order there. I waited, and SimplyBe was Simply-not-to-Be. After trial and error, many frustrating experiences frustrating with their customer service reps, it became clear this was not going to work.
I simply wanted to provide feedback to Hope and Ivy after my positive interactions with them in the past, and express my hope that in the future, they might be able to host a few more sizes on their own website, which had been much easier to use, and able to access from the US, in the future, in a short message. To my shock and delight, I received a kind message back that they happened to have one of the dresses in the size I needed in their office, and were willing to ship it to their warehouse for purchase. And that as they grow, they hope to be able to offer more sizes in the future. I have spent months looking for a dress for this event, and have had this dress in my mind, and it finally arrived earlier this week. It fits beautifully, and a text from a friend sums it up "wow, I love it, but I love your big smile it in even more!".
Thank you Hope and Ivy! Will be a repeat customer, and cannot wait to patronize your business in future for myself and others as 'wedding season' kicks off in my life.

Gorgeous dresses which are so flattering and excellent quality, definitely worth the money. Can't fault the amazing customer service - really quick replies to all messages (Bettina) and when I asked if I could purchase a replacement button they sent one out to me free of charge within a couple of days. Wouldn't hesitate to recommend this company and will use again.