This is the 3rd time I have ordered from Hooray-Hero’s and created gifts for family members. The product received is so well made and everyone cannot believe how adorable these stories and illustratio... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I requested to translate the book on a different language and the reply to the request was less than 48 hours which was great. Lily who helped me, even notice that I forgot to put my full delivery add... Se mer
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Horrible customer service. I made one spelling mistake and they couldn't even fix or confirm it before printing. When I message about it (Was super nice too) I was told too bad, so sad give the book w... Se mer
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Incredible experience ordering from Hooray Heroes. I kept seeing adds and was very hesitant that it was too good to be true. On their website the books looks great but I was still hesitant if I ordere... Se mer
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Företagsinformation
Skrivet av företaget
Welcome to our world of limitless imagination. In it, we create emotional, forever keepsakes in the form of personalized books (and more!) for kiddos, parents, families, couples, and pets. Come join us, and shed a happy tear or two!
Kontaktuppgifter
4,5
Utmärkt
246 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Nothing compares to Horray Heros!
I have made previous purchases from Horray Heros. The books are the best in the market IMO. Quality, animation, stories, etc. This time I had an issue with the book (my fault). The customer service I received was beyond exceptional! I will always return. These are the keepsake gifts that you really want to invest in and this is the best company for this!
25 mars 2024
Svar från Hooray Heroes (CA)
Hi Nina,
Thank you so much for your continued support and for taking the time to share your feedback with us! We're thrilled to hear that you've been satisfied with your previous purchases from Hooray Heroes and that you find our books to be the best in the market.
We're sorry to hear about the issue you encountered with your recent book, but we're delighted to hear that our customer service team was able to provide you with exceptional assistance. Ensuring your satisfaction is always our top priority, and we're grateful for the opportunity to address any concerns you may have had.
We truly appreciate your loyalty and trust in our products, and we're honored to be your go-to choice for keepsake gifts. If you ever have any questions or need further assistance in the future, please don't hesitate to reach out. We're here to help, and we look forward to serving you again soon!
Kind regards,
Hooray Heroes Team
Some issues with the books quality…
Some issues with the books quality including ink bleeding outside of the pages and glue causing damage to the front and inside page of the book.
8 mars 2024
Svar från Hooray Heroes (CA)
Hi Robbie,
Thank you for your review, We apologize for the inconvenience you've encountered. We've already reached out to you via email to address the quality issues with your book. Our customer support team is ready to assist you further and ensure that we find a satisfactory solution.
Thank you for your patience and understanding.
Kind regards,
Olivia from Hooray Heroes
I love how this company is really…
I love how this company is really making someone feel special, we are just placed our order tonight but are so excited to see nanny’s face when she opens it 💛
24 mars 2024
Svar från Hooray Heroes (CA)
Thank you so much for your review! 🥰 We're looking forward to creating the book for you! Let us know how nanny will react once she receives it! 😍
Kind regards,
Hooray Heroes Team
Svar från Hooray Heroes (CA)
Thank you for your review! We hope she will enjoy reading it for years to come! 💖
Kind regards,
Hooray Heroes Team
Fantastic
Fantastic. The book is gorgeous. It was quick. I got it a week before valentine day when the website as telling the week after.
Suggestion, It could be a great option to have more option for the body type, like more skinny or more curvy.
25 januari 2024
Svar från Hooray Heroes (CA)
Thank you for your review! We're glad to hear that you love the book and that it arrived faster than expected! 🥰😍
Thank you also for your lovely suggestions - we will take them into account. 💖
Kind regards,
Hooray Heroes Team
Excellent Fast Shipping as well
4 februari 2024
Svar från Hooray Heroes (CA)
Thank you so much for your review, we really appreciate it! 🤗
Kind regards,
Hooray Heroes Team
Very quick and easy service
Very quick and easy service, delivery was fast and the book looks amazing! Very pleased!
30 januari 2024
Svar från Hooray Heroes (CA)
Thank you for your review. We're really happy to hear that you love the book and hope you'll enjoy reading it for years to come! 🥰
Kind regards,
Hooray Heroes Team
So easy to create the book
So easy to create the book! Editing buttons were in an area that was visible and it was just an easy experience!
6 februari 2024
Svar från Hooray Heroes (CA)
Thank you so much for your review! 🤗 Happy reading!
Kind regards,
Hooray Heroes Team
It was great
(FYI: I was on my smart phone) It was great, but when it was time to choose the order and theme of the pages, it was not user friendly. I could not simply switch the page 5 theme with the page 8 theme without having to reselect all the pages in the correct order.
That said, I'm still happy I found your website and I will recommend it to my friends and family 😁!!
2 februari 2024
Svar från Hooray Heroes (CA)
Thank you so much for your review and feedback! We will take it into account. 🤗
We hope we get a chance to create more books for you and your loved ones in the future! 🥰
Kind regards,
Hooray Heroes Team
It was easy to order
1 februari 2024
Svar från Hooray Heroes (CA)
We're glad to hear that the ordering process was easy! 🤗 We hope you will like your new book!
Kind regards,
Hooray Heroes Team
It was easy to order.
30 januari 2024
Svar från Hooray Heroes (CA)
Thank you for your review! 🤗 Happy reading!
Kind regards,
Hooray Heroes Team
Svar från Hooray Heroes (CA)
Thank you for your review! 🥰 Happy reading!
Kind regards,
Hooray Heroes Team
Svar från Hooray Heroes (CA)
Thank you for your kind review, Abbigail!❤
We are glad you like the book!🥰
Kind regards,
Your Hooray Heroes-Team🐞
The book came out perfect ❤️ couldn’t be…
The book came out perfect ❤️ couldn’t be happier with my purchase!
15 januari 2024
Svar från Hooray Heroes (CA)
Alejandra, we're really glad to hear that you love the book! Happy reading! 😍
Kind regards,
Hooray Heroes Team
It was easy to use
29 januari 2024
Svar från Hooray Heroes (CA)
Thank you for your review! We're looking forward to creating the book for you. 🥰
Kind regards,
Hooray Heroes Team
The book was beautifully designed and well made!
Just received my book today and I am so impressed! My girl will love it! Each page is so well written with romantic poem like stories. The artwork is as shown on the website. It's very well thought out! No disappointment here!
I chose the hard cover and it is very well made! The binding is very strong. I highly recommend the decorative envelope option! It also is well made and completes the perfect gift package!
Well done !
13 januari 2024
Svar från Hooray Heroes (CA)
Hi Brent, thank you so much for your review and your kind words! 🥰 We hope your partner will absolutely love her new book!
Kind regards,
Hooray Heroes Team
Best gift
I got the 10 reasons I love you book and it’s perfect! I got the 21 day shipping and it came in less than 2 weeks. Only thing is there’s very minimal customizations you can make to the the characters but other than that it’s amazing
15 januari 2024
Omdöme utan inbjudan
Svar från Hooray Heroes (CA)
Kiana, thank you so much for your review! 🥰 We're really happy to hear that you love the book and hope you and your partner will enjoy reading it for years to come! 🤗
Also don't miss our new book for couples called "My Love" that offers more personalization options (including more hairstyles, hair colors and skin tones): hooray-heroes.ca/personalized-book/leon-my-love.
Kind regards,
Hooray Heroes Team
my experience checking out was good
my experience checking out was good. i just placed my order so i haven’t received the book yet of course ur i been alot of reviews on tik tok. i only this i would say to work on is having faster delivery times 21 days for 14.99 shipping is quick extreme; ant thats the cheapest option. but other then that my experience was fine so far! cant wait to receive my book!
26 januari 2024
Svar från Hooray Heroes (CA)
Dear Santiea,
Thank you for taking the time and leaving us a review.
We're so happy you enjoyed the ordering process and hope you'll love the outcome even more.
Your book is currently in the printing stage, which can take up to 5 days, and that's also the reason the delivery can take up to 21 days.
Kindest regards,
Hooray Heroes Team💖
My book is bent
21 januari 2024
Svar från Hooray Heroes (CA)
Hi Paige,
Thank you for your review.
We are sorry to hear that! Please check your e-mail as soon as possible, since we have contacted you to resolve this issue as soon as possible.
Kind regards,
Hooray Heroes Team ✨
Quick delivery and easy process
Process was easy and fun to do. Unique gift idea and fast delivery. 10/10
18 januari 2024
Svar från Hooray Heroes (CA)
Thank you so much for your review! We're glad to hear that you liked the book and that it arrived fast. 🥰 Happy reading!
Kind regards,
Hooray Heroes Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.