Hoora Omdömen 15

Damaged our FORTUNER'S boot, the autolock is not working. Booked carwasha and polish, the car's front glass and all the other glasses are polished with wax. Not able to drive the car since the windscreen, mirrors everything is hazy due to polishing. The guy who came was not picking up my phone number since I informed him to come and redo his worst work. I have been calling the customer care, and there is no one to address my issue in their service.

Poor Service & False Promises – Not Recommended

I had a very disappointing experience with Hoora Car Wash. I paid around ₹400–₹500 for a service that promised 2 car washes in a month. However, they only completed one wash.

For the second wash, they kept rescheduling multiple times without any proper reason. Eventually, they cancelled my appointment completely, saying it was due to a “distance issue.” This was never mentioned at the time of booking.

This feels very unprofessional and misleading. If you cannot provide service in certain areas, that should be clearly communicated before taking payment.

I would not recommend this service to others unless they improve their reliability and customer commitment.

I had a confirmed booking (ID: 69df72f489645305cf8af753) scheduled for 4 PM, booked weeks in advance.

At the scheduled time, no one showed up. When I followed up, I was told the service had been “automatically cancelled” because the service partner allegedly arrived earlier (around 3:51 PM) and “called multiple times,” which I did not answer.

This is simply not true.

I received no calls on my number or my alternate number

My phone was fully functional

I have CCTV coverage at the location — no service partner arrived

The slot was 4 PM, yet they claim arrival before the scheduled time

Despite requesting proof, they refused to provide any call logs or evidence, citing “internal policy.” At the same time, they still applied a cancellation charge, which is completely unjustified.

This raises serious concerns:

False claims by service partners

Zero accountability

Lack of transparency

Charging customers without proof

As a regular customer, this is extremely disappointing. Instead of resolving the issue, support just repeats scripted responses and avoids responsibility.

Conclusion:
Unreliable service, questionable practices, and poor customer support. I would strongly recommend avoiding Hoora if you expect professionalism or accountability.

I booked my car cleaning slot 1 pm to 2 pm and still your partner is coming in next 8 minutes now it's 1 am

Do not booked your car wash on hoora it's froud app

West of money 🤑

i have ordered though hoora
a car cleaner cloth and a mop for my car which has been 7 days since i ordered and no update on my order and first time i prepaid the order that was my biggest mistake

Hoora car duster is nice most recommended

Car wash on home in Nagpur city hoora reliable car wash partner.

I am writing this to warn other car owners about the "subscription scam" and unethical practices run by Hoora. They have a recurring pattern of charging for services you never completed or authorized and then refusing to provide actual cash refunds.

The "Hoora Points" Refund Trap:
Instead of returning money to your bank account for failed or disputed services, they convert your cash into "Hoora Points." These points have aggressive expiration dates (some as short as a few weeks). If you don't use them immediately, the company essentially steals your money. I have documented over ₹500 in value lost this way.

Unauthorized Auto-Renewals:
They use an "auto-pay" system to book services without sending a 24-hour prior notification (WhatsApp or App triggers). When you try to cancel these unwanted bookings, they slap you with a ₹100 "late cancellation" fee. Their support representative, Devang, openly admitted on a recorded call that they do not provide these essential notifications.

Service & Property Issues:

Paint Damage: A previous ceramic coating service actually damaged the paint on my Volkswagen Polo.

No-Show Charges: On December 29th, their provider never showed up or called, yet they still charged my account and refused a bank refund.

Their customer service is rigid, unhelpful, and designed to trap your money in their ecosystem. I have filed a formal grievance with the National Consumer Helpline (1915) and will be escalating this to the District Consumer Commission in Indore if my funds are not returned to my original payment source.

Avoid this service at all costs.

professional service, always on time, my issue got resolved now

Booked Hoora 4 days in a row — no one ever came. Delivery partners falsely marked “guard didn’t allow” even though entry logs show no attempt made.

Instead of refunding to my bank, they forced money into wallet coins, making me rebook — again with no service delivered.

When I posted about it on LinkedIn, Hoora asked me to remove my post in exchange for refund.
That is extremely unprofessional and worrying.

Now they are refusing refund and only offering a re-service, after wasting my time across 4 failed bookings.

Very disappointing experience in terms of reliability, transparency, and customer support.

Hoora scam people with offers and then take money. And dont offer service
I was cheated and looted by Hoora,
I was mentally tochered by Hoora and troubled for ,2 week
Booking made from nbr 9819887552

Very bad experience.
I have requested a offer of Tuesday with order id 68bc30cdabac568087991490
They were unable to send the service man and they have change the date 2 times.
Finally the service was booked for 08/09/2025 at 12 to 1pm, I waited till 12 no call was made to I went for a shower to get ready and the service man called me twice and I called him within 10 mins but he refused the service and asked to contact Customer care.
I called customer care at 12.30 and informed them about the situation so staff kept me on hold for 20 mins and said she will check and reschedule the booking, I clearly mentioned I don’t want to cancel the service. She agreed and promised for call back before 2 pm.
Promise not kept so I called around 3 pm and the last female mentioned we cannot reschedule the booking and the booking is cancelled

Very bad experience, they scam people with their offers and then they don’t give service keeping your money for 15 days to earn interest.

HOORA IS A SCAM COMPANY

i was supossed to get 10% discount as i got their membership costing 299 rs , their cost for 2 wash was 932 before membership and after membership it became 1173 and 0 discount was given and bascially its 25% higher price i pay if i get membership. the 1st wash was so bad i sent photos to them and called them almost 20 times no one resolved my issue, and the guy dint show for the second service and they only refunded me 250 instead of 600 rs and no one is responding to emails from their end and customer service always just says they will call back but they never do. will not recommend this to anyone at all.

we booked for car wash but agent not come to me and not reply on customer care agent also wright mail but no reply our money waist if possible please return our money very bad service hoora

please no book this service

I booked a car service at home through Hoora for June 29th and paid ₹1055 in advance on June 27th. Later, I realized that the service required access to electricity and water, which wasn’t feasible near my parking area. I contacted customer support to cancel the booking, and they assured me of a full refund within 2–3 days.

It’s now been over 10 days, and I haven’t received the refund. Worse, there has been no response to my emails or WhatsApp messages, and their customer care number is unreachable. This experience has been frustrating and feels like a complete lack of accountability.

I urge others to be extremely cautious before using Hoora’s services. I’m now exploring legal options to recover my money and address the stress caused by this ordeal. Please think twice before trusting this platform with your hard-earned money.