HOOBS Inc. Omdömen 133

Wirst experience of my life !! Needs month that somebody replies and I don’t get my refund since 6 month !!! It’s a scam and the worst Company I ever had contact with.

PLEASE read the almost 100 - 1 star reviews that all tell the same story. Company takes money as "preorder" for a next shipment that is in months, never fulfils and stalls with platitude emails for years.

The FRAUDULANT part - It continue to sell the item to unsuspecting people as a preorder to this day, albeit stating 'it can take several months", when they cannot fulfil orders from 2024 (as of March 27, 2026) and longer (judging by the posts here). Customers they told that products were shipping in Nov 2025.

The details: (to counter HOOBS condescending reply on this platform with "could not track without a ticket number/please enter a ticket number/could not track with details"... Order #68904 (Nov 3, 2024) and TICKET 2686 )

I had a hoobs original ordered from amazon. It died after a year and I thought I would be interested in the new features. Ordered as a preorder nov 3, 2024 where orders were being taken for the next shipment. "There was undue delay". Requested a refund on October 28, 2025 (irritated when saw that they were still selling the item, but had not yet received the item). Told on Nov 1, 2025 "We do apologize about the long wait. We are happy to announce that we’ve officially started shipping HPRO-2 devices. " I waited and requested refund on Jan 18, 2026, February 2, February 18, and March 27. Each response has been an IDENTICAL likely bot produced email "I do show that your request is in queue for our office to handle, we do apologize about the longer than normal wait as we are experiencing more than normal request. Once your request is completed you will receive a confirmation email.".

If the company has the resources to search the internet and respond to complaints with platitudes (as seen on this platform stating that they have searched to match details and couldn't find) , then they should be able to handle a backlog of requests sent out by PAID customers who are owed a product.

What was likely a credible company that sold from amazon now feels like a fraudulent pyramid scheme that is continuing to sell products that they cannot produce.. They dispute the term FRAUD but is there any other name?

It would seem that they are taking in Millions of dollars while stalling us. Assuming sequential order numbers, one poster stated his order number was 61862 on July 27, 2023. My order was 68904 on Nov 3, 2024. $2.8 MILLION dollars between that time was accrued and who knows how much since that time.

DO NOT BUY FROM THIS COMPANY!

I have not received HOOBs pro now three years since I paid for it. Sent emails and now they go unanswered. This company is a scam and they stole $300.00 plus from me.

I’m a long time Hoobs Box user, so when my original one failed (fried itself) I bought their new version 3. The box worked well until it had a catastrophic software failure after I switched ISPs. I contacted support, which is slow and unhelpful. When I did finally get a response, the employee blamed the ISP. I troubleshot for about a week and determined it is not the ISP, it’s the box itself. On the previous versions of the box, you could reflash the device due to the internal SD card. The reflash was a factory reset then I could upload my backup file and I was back up and running. With box version 3, they got rid of the SD card and left no other method for you to reflash or factory reset the device. After sending multiple emails (due to a lack of a timely response) they said sorry, please wait till we have a program update for the box and we will reach out to load the upgrade onto your box. They had no ETA. So I have been left helpless for weeks now. I’ve moved on to a completely different smart home device at this point. Hoobs Box 3 might as well go in the trash or become an expensive paperweight. The product is a great concept but bad execution and terrible support.

Like others I have had hoobs box for several years. It stopped working so knowing I liked the platform I went ahead and preordered the Hoobs Pro Dec 2024. I have never received this product and went ahead and purchased Hoomey. I asked for a refund in Feb 2025. I still have not received the refund and I have contacted their customer support 15 time about the refund. This company has went to shit and I tell everyone they are a fraud company advertising product they don’t have. I will never get my $400.00 refund back. Stay away from this company at all cost or face losing your money. They need to go out of business but I guess they are making money with false promises and getting rich. Clear far away from them. I will never ever recommend this product again because of this.

Ordered Sept 2023... It's February 2026. Still nothing. No product, no refund.

Order 61862
July 27, 2023

I ordered my HOOBS Pro on ***July 27, 2023***. It is now 2026. I have no device, no refund, and no meaningful communication.

When I've contacted HOOBS support requesting a refund, I get silence — or the same scripted non-answer that dozens of other customers have documented here on Trustpilot. Read the other 1-star reviews. The pattern is identical: stall, deflect, disappear.

HOOBS continues to sell the Pro as a "preorder" while customers from 2023 are still waiting. That's not a supply chain problem — COVID ended years ago. That's a company collecting money for a product it either can't or won't deliver, while using new preorder revenue to stay afloat. There's a word for that.

I have filed formal complaints with consumer protection agencies in both the US and Canada. If you're a fellow victim, search for the FTC complaint portal and your state Attorney General's office — both accept reports online. It is simple and convenient.

Do not give this company your money. If you already have, document everything and report it. The only thing working against HOOBS right now is the paper trail we're building together.

-----------------------------------

P.S.

HOOBS regularly responds to reviews here on Trustpilot disputing the word 'fraud.' Fair enough — let's use more precise language instead:

Breach of contract — they accepted payment, agreed to deliver a product, and didn't.

Deceptive trade practices — the same scripted delays used on hundreds of customers.

Unjust enrichment — they've kept the money without providing what was purchased.

Unfair business practices — still actively selling a product they haven't delivered since 2023.

Call it whatever you'd like, HOOBS. The regulators at the FTC, FBI, Florida Attorney General, Canadian Anti-Fraud Centre, and Quebec Office de la protection du consommateur will use their own terminology.

My order number is 61862. My money left my account on July 27, 2023. I have no product and no refund.
That's not a dispute about words. That's a fact.

I have been trying to get a refund or for them to send a Hoobs Pro, which was ordered on Oct 15 2023.

Email loads they will not cancel or send, same generic email each time back to me.

On June 14,th, 2023, I pre-ordered the HOOBS PRO device, with a forecast deliver date of September 2023. Since September, I have been fighting with HOOBS to either receive my order or to get a refund. For the last year, HOOBS Inc has falsely claimed that my order was in the next batch to be shipped. Since August 2025, they have promised to send me a refund, and every time I contact them again to ask, they say that they will “escalate” the refund but then they never respond. THIS COMPANY IS COMMITTING FRAUD! I have reported this company to the FTC and to the credit card companies that continue to provide payments from unsuspecting buyers of a product that doesn’t exist.

Update 04/04/2026 — No Response / Escalation Ongoing

Following my previous update, there has still been no response or progress from HOOBS regarding my refund.

It is now:
• Over 2.5 years since full payment ($419.99)
• Nearly 4 months since I formally requested a refund (Dec 2025)

The product has never been delivered, and despite repeated attempts to resolve this directly, the matter remains unresolved.

After posting a negative review, I received a single response indicating the matter would be reviewed. Since then, there has been no follow-up or meaningful engagement.

Customers should be aware of the risks of pre-paying for products where there is no clear delivery timeframe or refund process.

I have now escalated this through:
• My payment provider (dispute process)
• European consumer protection channels

At this stage, the lack of engagement is very concerning.

Buyer beware.

I will update this review if and when a refund is received.


Response to ticket "6522-BC88-09E1-9134-9183-EB78".

Hello,

Your HOOBS™ PRO was paid for during the preorder

If you have any questions it's OK to reply to this email, and your ticket will be updated.

Thank You,
HOOBS Support Team

Just to let you know — we've received your order #62117, and it is now being processed:

[Order #62117] (August 8, 2023)

Product Quantity Price
HOOBS Pro - USB-Cable Only
POWER ADAPTER:
USB-Cable Only
1 $399.99
This is a Pre-Order
HOOBS Pro will ship out as soon as it’s produced.

Thank you for supporting HOOBS.

Subtotal: $399.99
Shipping: $20.00 via Premium Shipping (3 Business Days)
Payment method: Credit Card (Stripe)
Total: $419.99

Unit died and customer support don't respond. Money down the drain.
Would not buy again and looking to move to Homebridge as an alternative.

no he recibido el producto. esta empresa no es de confianza. llevan meses para enviar el producto, me ponen siempre excusas, no me quieren cancelar el pedido y no me devuelven el dinero. llevad cuidado con ellos. son unos estafadores.

DO NOT BUY!! order for Hoobs Pro placed on 1 june 2024 and still not delivered!!!!
Opened several tickets but no clear communication at all and they refuse to refund!!!!!!
scam company with poor support and lack of communications!!!! DO NOT BUY!!

Terrible customer service. I ordered something from them and it never got to me. It was refined to them with confirmed tracking number. They acknowledged they received the product back but can’t seem to send a refund. They keep escalating it over and over everything I ask for a follow up every few weeks
Order #HBS07313725
[Ticket #2022]

I’m giving 1 star only because 0 isn’t possible. My customer experience has been terrible: I’ve been waiting more than 2 years for my Hoobs Pro order and still haven’t received it. The only replies I’ve had are vague promises and generic messages saying I'll receive my order, but without any concrete information or a delivery date.
-
Update after Hoobs' reply suggesting I open a ticket: I have already opened at least 2 tickets, as the customer support platform has changed 1-2 times since May 2023 (when I placed my order). But the customer support doesn't provide any help. Here is the reply from the customer support "At this time, we do not have specific shipping dates available for all devices, but we want to assure you that as soon as your HOOBS Pro is shipped, you will receive an email notification with the tracking details. This will allow you to track your order's progress and estimated delivery date."

I purchased my hoobs box back in 2021 because it solved integration of everything i needed into homekit. At the time i was not aware 4+ years latter it is as important to my automation as it was on day one. Hoobe does a great job keeping software updated and community plug-in's are generally perfect now when compared to 4 years ago.

Placed order on 10/24 for HOOBS Box (US Plug). They have provided no shipping information. Status since then on their site shows "Your order is being prepared...". I've contacted support who generally deflects to issues with the US policy on shipping from Canada. No idea if or when it will ship. When I asked for a refund, they said it would take 15+ business days to refund. No guarantee of any backstop with the 15+. I think this guy operates our other a mobile home in Canada. He has taken the money and won't ship or provide any status. DO NOT PURCHASE FROM THEM UNLESS YOU WANT TO DONATE YOUR PURCHASE MONEY!.

Never got my refund. Company is a scam. DO NOT BUY THIS PRODUCT!

It's a scam! Don’t buy from these con artists… I’ve been waiting a year for product to arrive.

Customer Support has replied and every time they reply is just a standard message of. "Your order is on its way soon.". Asked for a refund and they’ve just not responded.

⭐️⭐️⭐️⭐️⭐️
Ich hatte ein technisches Problem mit meinem HOOBS-System und wurde vom Support wirklich hervorragend betreut. Die Kommunikation war schnell, freundlich und vor allem lösungsorientiert. Man merkt, dass das Team sich Mühe gibt und den Nutzer nicht im Stich lässt.

Mein Anliegen wurde in kurzer Zeit geklärt, und ich fühlte mich während des gesamten Prozesses bestens unterstützt.

Vielen Dank an das HOOBS-Team für den tollen Service – absolut empfehlenswert! 🙌