This is my second order from Honeybalm and I absolutely love it! Grape is my new favourite, the smell and feel on my lips is divine. I love how honeybalm products makes my lips feel soft and moisturis... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I didn’t receive my order. It’s been showing delivered from 22nd Oct. Edit: thank you for your reply on my review. I’ve already reached out to the customer service team on the same day and they said... Se mer
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Been using honey balm for a few days now. I purchased several flavours and I opened the coconut one. It is totally delicious. Makes lips soft and hydrated with an amazing smell but not overpowering.Ex... Se mer
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Loved the jars that they come in!! Was also very happy that my order was shipped & delivered in a timely manner. I was expecting the balm to be thicker & wasn’t personally keen on the colouring left... Se mer
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Företagsinformation
Skrivet av företaget
The solution for dry lips. 💋✨ 100% cruelty-free and made with honey, beeswax, and propolis. Discover the natural magic of Honeybalm. #BeeYou 💛
Kontaktuppgifter
Nederländerna
- honeybalmaustralia.com
3,8
Bra
418 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 15 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Please be careful with this company
Please be careful with this company, they are not in Australia and never were. Manufactured and distributed from China. If you have an issue as I did, they are very helpful in telling you that you can send the product back for a refund AT YOUR EXPENSE to the Netherlands!! Obviously this means you will be very out of pocket. Not advertised on website, only disclosed when refund was requested due to burning, stinging on lips by this time I obviously had the product. Was offered a replacement, really why? Now have 7 silly little plastic pots to be used for no reason at all.
26 februari 2025
Omdöme utan inbjudan
Will buy again
Arrived promptly. Very nifty container. User friendly with applicator storage. Tastes nice. Stays on well and softens dry skin.
24 februari 2025
Omdöme utan inbjudan
Svar från Honeybalm Australia
Hi Adrian,
Great to hear your balm arrived quickly and is keeping your lips soft! Love that you're enjoying the packaging and applicator too. Thanks for your support!
Best regards,
Maricel - Honeybalm 🐝
Great company to deal with.
I was made to feel that my custom was appreciated and welcome. I didn’t feel like another number , instead I felt important. The products that I have tried are really nice too.
22 februari 2025
Omdöme utan inbjudan
Svar från Honeybalm Australia
Hi Jane,
Your support truly means the world to us! We’re so glad you felt valued because every customer is important to us. Delighted to hear you’re enjoying the products too! 💛
Best regards,
Maricel - Honeybalm 🐝
Waste of money
Super, super slow delivery, took 3 weeks to arrive and product very greasy.
It also leaves a bad taste to lips and has no smell, the blueberry and the vanilla smelt nothing like they were meant to.
Plastic application spatula is a complete waste of time.
Threw product away less than a day after receiving it.
Total waste of money.
Terrible service and won’t order again.
Zero stars.
6 februari 2025
Omdöme utan inbjudan
Very happy with the product.
The lip balms are great, they worked better than I expected them to. No more cracked lips.
The customer service staff member explained the reason for the delays with my Christmas order & then sent me some new flavoured balms, which was lovely as I’d given the ones I bought for myself away.
Thank you again.
23 januari 2025
Omdöme utan inbjudan
Svar från Honeybalm Australia
Hi Carmel,
Thank you for your wonderful feedback! We're so happy to hear that Honeybalm worked well for you, and that our team could assist with your order delay.
If you need any help or have questions, feel free to reach out to us at info@honeybalmaustralia.com. We’re here to assist!
Best regards,
Maricel
Honeybalm Customer Support
Great products, but NOT made in Australia
I love the products! I purchased 4 and they lived up to my expectations and my lips feel sooo good. Delivery was a bit slow and it doesn't appear to me that this company is based in Australia - they are somewhere in Asia. This is why I am not rating this as 5 stars because I find it strange and shady that you would mislead customers. Just be honest :) You guys do a great product and there is no need to hide the truth.
21 januari 2025
Omdöme utan inbjudan
Svar från Honeybalm Australia
Hi Sandra,
Thanks for your feedback! We’re glad to hear you love the products and that your lips are feeling great.
If you have any questions, feel free to reach out to us at info@honeybalmaustralia.com.
Best regards,
Maricel
Honeybalm Customer Support
Honeybalm sent me a complimentary…
Honeybalm sent me a complimentary package to make up for what happened to my parcel last holiday. A sweet gesture that I really appreciate.
15 januari 2025
Omdöme utan inbjudan
Svar från Honeybalm Australia
Hi Shealla,
Thank you for your kind words! We’re so glad you appreciated the gesture. We always want to make things right, and it’s great to hear it made a positive impact.
If you need any further assistance, feel free to reach out to us at info@honeybalmaustralia.com. We're here to help!
Best regards,
Maricel
Honeybalm Customer Support
Hmmm
I ordered a coconut, based on the smell of another person’s honey balm coconut, but the one I was sent smells like soap. Also they are not as natural as claimed, check the ingredients
3 februari 2025
Omdöme utan inbjudan
I’m very happy with my purchase
I’m very happy with my purchase. Best lip balm I’ve had.
30 januari 2025
Omdöme utan inbjudan
Svar från Honeybalm Australia
Hi Los,
Thanks for the fantastic feedback! We're so happy to hear that you're loving your Honeybalm.
If you have any questions or require assistance, don't hesitate to contact us at info@honeybalmaustralia.com.
Kind regards,
Maricel
Honeybalm Customer Support
This product is amazing I have always…
This product is amazing I have always been prone to dry peeling lips, but since using Honeybalm my lips are rejuvenated soft shining and smooth no bumps of dry sky the products are spectacular. Love love love
28 januari 2025
Omdöme utan inbjudan
Svar från Honeybalm Australia
Hi Jackie,
Thank you so much for your kind words!
We're thrilled to hear that Honeybalm has helped rejuvenate your lips and kept them soft and smooth. It's wonderful to know you're loving the results!
If you have any questions or need assistance, feel free to reach out to us at info@honeybalmaustralia.com.
Warm regards,
Maricel
Honeybalm Customer Support
Not made in Australia as advertised.
Advertised as Australian owned and made. As for the product itself it’s good but the applicator is far too small and just gimmicky.
24 januari 2025
Omdöme utan inbjudan
really lovely product
really lovely product, love the options of lip balm with colour, feels great on your lips, love the very pretty jars they come in. This product really works, love it!
15 januari 2025
Omdöme utan inbjudan
Svar från Honeybalm Australia
Hi Tina,
Thank you so much for your wonderful feedback! We're thrilled to hear that you love the tinted lip balms, how they feel on your lips, and the pretty jars they come in. It’s fantastic to know that the product is working well for you!
Feel free to contact us at info@honeybalmaustralia.com if you have any questions.
Best regards,
Maricel
Honeybalm Team
Gorgeous little tubs and the applicator…
Gorgeous little tubs and the applicator under the lid is very handy. Better than sticking your nails in! I bought a sample pack for my girls to share but ended up taking a couple for myself. Great quality.
20 december 2024
Omdöme utan inbjudan
Svar från Honeybalm Australia
Hi Tanya,
Thank you for your kind words! We’re so happy you love the little tubs and the handy applicator. It’s great to hear you found it more convenient than using your nails! We’re also glad you decided to keep a couple for yourself. Your feedback truly means a lot to us.
If you have any questions, feel free to reach out at info@honeybalmaustralia.com. Your support means the world to us.
Warm regards,
Maricel
Honeybalm Team
Love your product.
Love your product. Moisturisers so well. Long lasting. Love the packaging and the cute balm dispenser. Very fast and efficient handling and delivering of the order.
9 januari 2025
Omdöme utan inbjudan
Svar från Honeybalm Australia
Hi Ilze,
Thank you for your kind feedback! We're so happy to hear that you love the product, its moisturizing properties, and the cute balm dispenser. It's also great to know that the order was handled and delivered quickly.
If you have any further questions or need anything else, feel free to reach out at info@honeybalmaustralia.com.
Warm regards,
Maricel
Honeybalm Team
Really does work to treat dry lips.
Really does work to treat dry lips with no nasties.
8 januari 2025
Omdöme utan inbjudan
Svar från Honeybalm Australia
Hi Alexandra,
Thank you for your great feedback! We’re thrilled to hear that our product works well for treating dry lips.
If you ever need anything or have more questions, don’t hesitate to reach out at info@honeybalmaustralia.com.
Best regards,
Maricel
Honeybalm Team
Lip balm SPF
Have only started using it so far so good pleased with it
16 januari 2025
Omdöme utan inbjudan
Svar från Honeybalm Australia
Hi Janet,
Thank you for your feedback! We’re glad to hear that you're pleased with the product so far. We hope it continues to work well for you!
Feel free to contact us from time to time at info@honeybalmaustralia.com if you have any questions or need assistance.
Best regards,
Maricel
Honeybalm Team
Love how your lips feel after applying…
Love how your lips feel after applying it, & the fragrance particularly of the strawberry & coconut are beautiful
12 januari 2025
Omdöme utan inbjudan
Svar från Honeybalm Australia
Hi Karen,
Thank you for your lovely feedback! We're so glad to hear that you love how your lips feel after applying the balm, and we’re thrilled that the strawberry and coconut fragrances are a hit with you.
Feel free to contact us at info@honeybalmaustralia.com if you have any questions.
Best regards,
Maricel
Honeybalm Team
Nice product
Updating my original review as I have finally received my lip balms .After a few emails Honeybalm kindly resent my order as the first one never arrived. Got my order today and was happy with what I recieved. Cute packaging and a nice product. Just took a little longer than to arrive than expected.
30 november 2024
Omdöme utan inbjudan
Svar från Honeybalm Australia
Hi Angela,
Thank you for updating your review! We’re so glad to hear your order has arrived, and that you're happy with both the product and packaging. We really appreciate your patience throughout the process, and we’re sorry for the delay.
If you have any questions or need further assistance, feel free to reach out to us at info@honeybalmaustralia.com.
Kind regards,
Maricel
Honeybalm Customer Support
Product is amazing
Product is amazing. Was gifted some for Christmas and then decided to buy more. Delivery does seem to take a little while.
10 januari 2025
Omdöme utan inbjudan
Svar från Honeybalm Australia
Hi Sarah,
Thank you for your kind words! We're so glad you love the product and decided to buy more after receiving it as a gift. We apologize for the delivery taking longer than expected, and we appreciate your patience.
Feel free to contact us at info@honeybalmaustralia.com if you have any questions.
Best regards,
Maricel
Honeybalm Team
Disappointed, order not received
I’m extremely disappointed with my experience. I ordered a starter pack and a scrub on 10th December 2024, but I never received my order. The tracking says it was delivered, but that’s not true.
I emailed the company on 20th December to let them know, and again on 5th January 2025, but I’ve had no response at all. The lack of communication and customer service is unacceptable.
I either want my order or a refund, but so far, nothing has been done to resolve this. This is completely ridiculous, and I wouldn’t recommend this company to anyone.
10 december 2024
Omdöme utan inbjudan
Svar från Honeybalm Australia
Hi Vivian,
We're very sorry to hear about your experience, and we sincerely apologize for the lack of communication.
If your issue has not yet been resolved, please email us at info@honeybalmaustralia.com, and we will do our best to make things right as soon as possible.
Your satisfaction is important to us, and we truly appreciate the opportunity to assist you.
Looking forward to resolving this for you.
Best regards,
Maricel - Honeybalm
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