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Very good service

Great service, good delivery service

Worst experience ever ! And furniture avec very bad quality !

Very very bad service, they have sent me a defected light since 5 days now, and I am following up literally each day on it.

They deliver the in good condition. Very good

Ordered 4 chandeliers and got only 3 instead. I was trying to solve it with your team but no solution for a week. No chandelier no money

Great quality , unique designs and fast delivery

Amazing company. I’m in love with the furniture I got from them, especially the table. The quality is amazing and the delivery was fast.

Great selection. Good deals and quick delivery.

Great , professional service

The delivery was great, team was professional and the table looks fantastic

I purchased two items; an accent chair and a pouffe.
Both items arrived incorrectly.
1. Accent chair not at all like on the pictures of the website. The fabric used is completely different and also the product dimensions advertised are wrong and the chair is much much bigget than advertised. I took a screenshot of the chair picture advertised on the website, but upon complaining I noticed that pictured was changed on the website to match the fabric I received. I still have the order confirmation showing clearly that it's now a different picture.
2. The pouffe also was delivered in the wrong fabric - this seems to have been acknowledged but even though I am asking daily for updates and pictures / video of the replacement product to ensure it's now correct - I am not getting any responses on that, and neither a confirmation when I will receive the replaced product.

I am messaging daily with their customer service, which seems to be just AI and am always being hold upon following up, I will receive an update in 24 hours - which is extremely frustrating, as it's not true! I called and asked to speak to a manager, and again I am being told I need to wait 24 hours. It's incredibly bad customer service.

For a shop that runs online at high prices - product pictures need to be trusted - fabrics need to match, sizes need to match - and customer service needs to be real and care about customers. If you are an interior designer and work on tight deadlines, it's impossible to trust that the products will arrive as they should.

Still until now, I dont know when I will get my money refunded / and whether I will receive any correct product.

The delivery was so excellent and nice!

Everything was perfect

جميع المسلزمات المنزليه العصريه في مكان واحد وافكار ابتكاريه

Very fast and excellent delivery, very friendly

BE AWARE DO NOT BUY OFF THIS COMPANY

The worst buying and customer experience I has ever received. We haven’t recently spent a lot of money with Homekode on our new apartment and everything was going smoothly. Until we order an item and then decided to cancel the item prior to it ever getting to us.

The item was a side table. My partner messaged them two days later to cancel the item and they said that they have processed this to there cancellations team. A further two days pass and no one from the cancellations team call my partner. On Monday I have five calls into the cancellations team. The first call I speak to a member of the team who says she can see the file and that we have requested to cancel are item. I ask when will I see the refund and they say I have to speak to a manager to have it accepted. I said perfect can you put me through to a manager after 20 minutes of asking they put me on hold I then get asked to score the call and they cut me off.

I then call back highly frustrated and speak to another member of the cancellations team. They say there is no file on record for cancellations this screamer alarm bells now either the first two people we spoke to are lying or this member of the team is lying. So another 30 minutes on the phone I ask to speak to a manager I get put on hold again and guess what they put the phone down on me again.

So we messaged and I get another call not from a manager as requested another member of the customer service team they then asked me to explain the whole situation over again as I had done to the previous two members of the team. Again there calls in and never a manager has called me. They say a manager will call me back no one hour I say ok I will wait to hear from the manager

Another member calls hour later still not a manager again not a manager and also ask me to explain the whole situation again as you can see I am now highly frustrated this member states they will speak to a manager and will call me before end of play. This is around 3pm when we have this conversation. I am sure you can guess what happens next 3pm arrives and no call back.

Tuesday arrives it is 2pm I have no call off HomeKode so I message again to chase them up as you can see I work in customer service myself and me chasing five times for my refund is highly unacceptable. Then I get a call again not from a manager and refusing to refund me my money after me making five calls into this business and spending £1000’s on my new apartment with them the refuse to refund me £2750 for an item that hasn’t even been dispatched to my apartment.

I strongly advise anyone buying any item off this company. They will never help and want to take your money and run. The are robbers…..

Good delivery..amazing people they are very nice