Not only was the villa beautiful and well maintained, the staff made our vacation incredibly special. Every detail was perfect and every request completed in a timely fashion. From our initial reque... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The house is absolutely stunning and in a beautiful location. We were however disappointed in how clean it was, there were cobwebs all over the ceiliing, above doors which we weren't expecting given... Se mer
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From start to finish, Home in Italy exceeded our wildest expectations! Claudio and the concierge team were exceptional — gracious, accommodating, and always available to answer our many q... Se mer
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We went to Villa Arcelle for the third year in a row, and once again had a marvellous three weeks. Luca was as always very helpful whenever a problem came up. There is no more restful location than th... Se mer
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Företagsinformation
Skrivet av företaget
The finest collection of luxury villas and chalets for vacation rentals in Italy and the French Alps since 1993. Currently, over 400 prestigious villas and chalets are available in areas including Tuscany, Umbria, Lake Como, Puglia and the Amalfi coast, the islands of Sicily and Sardinia, and the Italian and French Alps. What distinguishes our company is a careful and targeted selection of personally inspected properties, chosen by following precise guidelines: comfort, refinement, exclusivity, and attention to detail. Based on the territory, our team boasts in-depth knowledge of the area and provides top-notch Concierge assistance.
Kontaktuppgifter
Via Settevalli 131f, 06129, Perugia, Italien
- 00390755057865
- info@homeinitaly.com
- homeinitaly.com
4,7
Utmärkt
65 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The Villa was not prepared properly
The Villa was not prepared properly
In addition if this is a luxury Villa we expect bath soaps in showers, no shampoo, no spare toilet rolls, no tissue boxes anywhere.
Oven was dirty black grease we could not use
We asked for cleaner she came after 3 days
Out door patio there are no moveable louvres- cannot sit there after 10.00 no shade— this is very serious
No curtains in living area so we had to use aircon to cool
We had to drive to shops to purchase bath soaps shampoos tissues kitchen paper etc
No internet on arrival
Took 3 days to get someone to fix
Just not the standard of housekeeping I expect in a luxury villa
15 september 2024
Svar från Home In Italy
Dear Keith,
We’re sorry to hear that your experience at Aria did not fully meet your expectations. The satisfaction of our customers is our main goal. Had we been aware of your concerns earlier, we would have assisted you immediately, as we did when addressing the Wi-Fi issue on a Sunday.
Regarding the points you mentioned, the villa features a 25-square-meter covered terrace that is completely shaded, along with six extra-large sun umbrellas. The furniture is indeed movable to suit your preferences. Also, guests receive a welcome basket that includes soap and other essentials for the first couple of days of the stay.
We hope this clarifies and appreciate your feedback as we are always eager to improve.
Best regards,
Arianna,
Home in Italy
We were delighted with the Home in…
We were delighted with the Home in Italy staff and service for our stay!
6 september 2024
Svar från Home In Italy
Dear Meredith,
Thank you for your feedback. It’s our top priority to ensure that our guests feel welcomed and cared for, so knowing we achieved that means the world to our whole team.
We hope to have the pleasure of hosting you again soon for another unforgettable stay at Fortino or perhaps at one of our other villas!
Warm regards,
Arianna,
Home in Italy
Home in Italy didn't provide much value
Perhaps this was unique to my villa, but Home in Italy actually made the experience worse than if I contracted directly with the villa myself. The villa concierge would have been better prepared for us and done a better job if we had been communicating directly, vs through a third party. For a less full-service venue, maybe the service Home in Italy offers is more useful.
1 maj 2024
Svar från Home In Italy
Dear Andrew,
Thank you for taking the time to share your feedback.
Your comment gives us the opportunity to improve communication with the new staff at villa Sofi.
Our goal at Home in Italy is to enhance every guest’s stay by offering personalized service and mediate between our clients and the villas they choose.
We understand that every villa and guest experience is unique, and we’re committed to tailoring our services to better suit different needs in the future.
I know that you and my colleague Céline already had the opportunity to talk about it and I’m sure your insight will help us grow and deliver better experiences.
Warm regards,
Arianna,
Home in Italy
La casa era perfetta
La casa era perfetta, esattamente come promesso. Tutta l'organizzazione era efficiente e professionale e i contatti locali molto gentili e fantastici. Non mi devo mai preoccupare quando prenoto con Home in Italy perche' ci pensano a tutto e si assicurano che la tua vacanza e' veramente splendida e rilassante!
20 juli 2024
Svar från Home In Italy
Grazie Alessandra per la sua recensione!
Siamo felici che lei abbia avuto un'esperienza così positiva a Delfi.
È davvero un piacere sapere che la villa, l'organizzazione e i contatti locali siano stati all'altezza delle sue aspettative. Continueremo a fare del nostro meglio per assicurarle vacanze sempre indimenticabili e senza preoccupazioni.
Speriamo di averla di nuovo come nostra ospite!
Cordiali saluti,
Arianna,
Home in Italy
Home in Italy
Superb company to deal with . First class would use again . We hired a luxury villa in Marina Del Cantone in June 24 . It was all superb
29 juli 2024
Omdöme utan inbjudan
Svar från Home In Italy
Dear Donny,
Thank you for your kind words about the villa and our company, we highly appreciate your lovely feedback. We are looking forward to helping you find your next favourite villa in Italy!
All the best, Home in Italy team
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