Homeglow Omdömen 

Did not use this website to hire cleaned it’s not $19 for their cleaning service and once u sign ur card up with them they use ur card without ur permission and say they are charging for membership I used them in march and saw they were trying to process my card in May I email them to cancel whatever service they have on my card they do not have permission to use my card fast forward to September these ppl took 177 from my card for membership or services I did not use and rudely send me emails from someone called Elena G that I’m not getting my money back and this is membership that I did not use asked them to cancel since May I have to pay for and they ran my card for this amount not caring what financial struggle I’m going thru do not sign up for their services they are not honest their policies are very scam like no it is a scam for you to register your card I use them once never again I will stick with Angie’s

I am extremely disappointed with HomeGlow Cleaning Services. My appointment was scheduled for 30 minutes from the time I was contacted, and the cleaner was asking me if I had a vacuum and cleaning supplies.

I had no idea that I was expected to provide the equipment and supplies for the cleaner. If I’m paying for a professional cleaning service, I expect the cleaner to arrive prepared with the necessary supplies and equipment to do the job.

This was completely unacceptable and very unprofessional. I will be canceling this service and will not be using HomeGlow again. What a frustrating experience.

When I first got this company to come out, I thought it was a really great deal for seniors.

If you are a singer, please be careful with the app and understanding what they say. I would not do anything on the app. If you are a singer, they don’t like talking to you on the phone. They like emailing in order to talk.

They locked me in. I was not pleased with the cleaning. One person came, took some things in a trash bag things that I used and needed it after that I did not want anyone else in my house from this company.

Also, they continue to take money out of my account when I thought I had canceled or terminate them coming

If there was a zero rating I would have entered that. Don't fall for this as I did: This happened the summer of 2024. "$19 cleaning" offers that secretly trapped you in a $59/month membership with high cancellation fees." Then they ran the monthly fee unannounced by charging my credit card. Plus the person that came to clean cancelled 3 times, she finally showed up 2 hours late because "her dog was sick," she seemed intoxicated or on drugs. It took her 4 hours plus to clean a small 2 bedroom condo, but never cleaned the 2 bathrooms. I can clean it in one hour. The woman that showed up begin mopping the floor by shuffling around with her feet on a rag, no mop. It took me maybe 6 weeks to get my $59 x 3 back plus the $19 and hidden fees refunded and that was after weeks of emails, rarely did they respond until I threaten to report them to online fraud agencies. I cannot believe they are still in business! I just saw an ad on TV for their services. For a long time now their deceptive marketing was propped up by fake reviews. Search the Internet for the truth. If it sounds too good to be true, it most likely is.

I have been disputing the $100 dollar charge for over a year now with no resolution! They made this charge on my credit card and won’t refund this amount for no cleaning service rendered! They want me to sign up to a contract that I don’t want! People don’t sign up for this corrupt company! The cleaning is subpar! Never give them a credit card! Terrible company! They will lock you into a contract, that is unable to get out of! Contact your Attorney General for more help !

Ordered a couch cover - poor quality and flimsy packaging. I wrote company I wanted to return it and so far have not been told what the procedure is. I will never order from them again.

My experience with this service was disappointing. The main issue was that my expectations based on the information provided did not match the service I ultimately received. Communication was inconsistent, and it took longer than expected to get answers to my concerns.

When I tried to resolve the problem, the process felt frustrating and did not lead to a satisfactory outcome. I understand that issues can happen, but I expected better transparency and customer support throughout the experience.

Based on my experience, I would not use this service again and cannot recommend it to others.

Absolutely awful experience. The low introductory cleaning price is clearly designed to lure people in, but the real problem starts afterward. I was automatically tied into a membership plan that was never made clear upfront, and trying to cancel turned into a complete nightmare. The cleaner arrived late, rushed through the job, and several areas were left untouched even though I paid for extra time.

What made everything worse was the lack of customer service. There’s no reliable way to speak with an actual person, and every email response felt automated and unhelpful. Instead of resolving the issue, they kept referring me back to confusing terms and additional charges. I ended up feeling trapped into paying for a service I no longer wanted after just one appointment.

This company focuses more on billing and subscriptions than customer satisfaction. Save yourself the frustration and hire a local cleaner directly instead.

NEGATIVE ZERO

I cannot begin to explain how inadequate CUSTOMER SERVICE IS!

My first cleaning was for 3 hours, ELIZABETH stayed not even 2 hours. Plus I had to clean after she left…LITERALLY!

Then HOMEGLOW lured me back and gave me a 3 hour credit if I amended my review, which I did.

SECOND APPOINTMENT:
I had an appointment set for Saturday 4/18/26 and I get a message and email that my been “SKIPPED” and what in the hell does that even mean with a cleaner cleaner JESSICA.

GET A REFERRAL FROM A REPUTABLE SOURCE. THIS SERVICE DOES NOT GIVE A DAMN ABOUT ITS CUSTOMERS.

SCAM. Bait and switch. Deceptive marketing. Ilegal practices for the state of CA. Run away from this company.

Buyer beware - Extremely poor customer service. No phone number to call, very slow email responses. The cancellation policy is outrageous, although the offer says you can cancel any time. I just had one cleaning. The cleaner was very slow, took 5 hrs for what should have taken one hour., and was an hour late. I have a 1 bd 1 bath, with no pets or others living here.

I got an email response today after several days trying to resolve the issue of scheduling my next cleaning, and trying to cancel. I have to schedule cleaning once a month at least. Here is the response - "If your membership is cancelled before completing the minimum commitment of six paid months, a cancellation fee of $231.25 will be charged to your account. This amount represents the difference between the discounted member rate and the full, non-member price of your first cleaning.

You may still book cleanings even if your membership is cancelled; however, the cleaner’s hourly rate will be higher—typically $50 to $60 per hour—compared to the discounted member rates of $20 to $30 per hour." My question to how much the membership is per month was not clear.

It is a rip off! Do not sign up! Save your money and the stress.

Buyer beware - Extremely poor customer service. No phone number to call, very slow email responses. The cancellation policy is outrageous, although the offer says you can cancel any time. I just had one cleaning. The cleaner was very slow, took 5 hrs for what should have taken one hour., and was an hour late. I have a 1 bd 1 bath, with no pets or others living here.

I got an email response today after several days trying to resolve the issue of scheduling my next cleaning, and trying to cancel. I have to schedule cleaning once a month at least. Here is the response - "If your membership is cancelled before completing the minimum commitment of six paid months, a cancellation fee of $231.25 will be charged to your account. This amount represents the difference between the discounted member rate and the full, non-member price of your first cleaning.

You may still book cleanings even if your membership is cancelled; however, the cleaner’s hourly rate will be higher—typically $50 to $60 per hour—compared to the discounted member rates of $20 to $30 per hour." My question to how much the membership is per month was not clear.

It is a rip off! Do not sign up! Save your money and the stress.

3/28/2026 Update

Scheduled a cleaning to give them a last shot -The cleaner showed up 1.5hrs late on Sat, 21st with no vacuum cleaner. We rescheduled for the next day and she agreed to be on time - she was 1/2 late on Sun 22nd. I was charged $105. 75, and I was charged for the monthly membership which I was not supposed and a credit of $25 agreed to was not applied.

Beware, do not use Homeglow - rip off, dishonest, and poor quality.

They offer a deceptive first-time cleaning fee of $19 to try them out. What they don't tell you is that you are committing to being billed $59 a month as a "membership fee" and if you want to cancel this they then bill you $140 (on top of the $19) for that first cleaning. That first cleaning as a disaster and I wanted nothing to do with them. Now they will not do anything for me and have billed me $140 to cancel. There is no phone number to call to contact anyone either. A complete scam!

They offer you a low cost first cleaning, which seems like a good deal. The problem is that you are then locked into paying $49 a month for 6 months and will pay a premium for the first cleaning if you cancel. Sound confusing? It is designed to be. Then they charge all kinds of tack on fees when you do use the service. Screw this crooked company and the crook who started it.

No way to contact the company after cleaner cancels. , this company lies about the reviews on trust pilot. Now I have to call the CC to block future charges from them

Beware of Homeaglow and Bubly Cleaning’s deceptive business practices. Their promotional voucher is a trap—what appears to be a simple discount quietly locks you into a 6-month subscription and charges a cancellation fee, even if you cancel after just one cleaning. I’m someone who reads the fine print, and even I was misled.

The cleaning itself was fine, but the surrounding business model is built on misleading tactics. This is not a service built on transparency or customer trust—it's a subscription trap in disguise. Proceed with extreme caution.

I took advantage of the initial $20 offer ,and did not schedule another cleaning. To my surprise they charge me $53.00 for the next three months. Had my bank stop charge on one of them and then they charged me again… This all happened when I wanted to cancel, but they offered to suspend membership, which I thought would be ok. I prepaid the first cleaning at that was the only cleaning I scheduled. They never came again but charged me a total of $159 for nothing

BEWARE SAME LISTING UNDER HOMEAGLOW

Rating: ★☆☆☆☆ (would give negative stars if Trustpilot let me)

I grabbed what looked like a sweet “intro cleaning voucher” from Home Glow. Nowhere in the pitch was it made crystal clear that redeeming that voucher auto-enrolled me in a six-month membership. Surprise! Cancel early and you get smacked with a chunky termination fee big enough to make you wish you’d just cleaned your own damn baseboards. If this was disclosed, it was buried deeper than my motivation on laundry day.

The Part That Really Grinds My Mop:
When I went to cancel (because life, schedules, expectations… you know, being human), I was told I was locked in unless I forked over that fee. This wasn’t a “hey, your discount comes with X minimum service commitment” conversation up front. It was a “gotcha—now pay us to get out” after the fact. That’s not customer care; that’s subscription ambush.

About Those Glowing Reviews…
Read a few and tell me they don’t sound like marketing interns doing copy/paste sprints. Maybe some folks are perfectly happy—I’m not saying no one had a good clean—but I can’t be the only person blindsided by the membership trap. If you had a similar experience, please speak up so regular customers don’t walk into this broom closet blind.

Red-Flag Rundown:
• Voucher quietly = contract.
• Early cancel = large fee.
• Disclosure? Not in plain English where a normal, busy adult would see it.
• Customer support tone = “It was in the terms you didn’t read.” Cool. Then lead with it.

Pro Tips Before You Book:
1. Ask in writing: “Does this promo enroll me in a recurring membership? What’s the minimum term? What’s the early termination fee?”
2. Screenshot everything.
3. Pay with a card you’re willing to dispute if terms weren’t clearly disclosed.
4. Set a calendar reminder before any renewal window—because these companies bank on you forgetting.

Bottom Line:
If you want a one-off or flexible cleaning service, confirm—twice—that you’re not signing a half-year contract just to redeem a discount code. I came for a clean kitchen; I left with a billing lesson. Hard pass. Buyer beware.

I used their service once and they keep charging me every month. I did not sign up for their reoccurring services and specifically ordr one time service.

Looking at hundreds of reviews about Homeaglow, more than half of the reviews were given only a "one" star. Reading the reviews shows a familiar pattern of dishonesty by the company.

In my own situation, I contracted with Homeaglow without knowledge of their reviews nor of numerous lawsuits pending against the company.

The company said they would send a cleaner to my house who would bring a broom, a vacuum, and other cleaning materials.

The person showed up without a vacuum or a broom but did have minor hand cloth supplies. When I asked why there was no vacuum or mop, I was told that some cleaners do not bring any. However, the contract with Homeaglow clearly states that a cleaner will bring a vacuum and other cleaning items when they come to clean your house.

The cleaner was supposed to stay at my house for four hours. However, the cleaner left after three hours and forty minutes. The cleaner did not clean either of two bathrooms in my house, did not do any dusting nor cleaning of windows. The cleaner reluctantly mopped my kitchen floor with my mop.

I notified the company of the failure of their cleaner to do an adequate cleaning job as I agreed when I contracted with the company.

Following my complaint, I agreed to pay for the first billing even though the job was terrible. I rejected the second billing (that was in advance for a future cleaning. I rejected the future billing because I have no intention of using the company again considering the terrible service that I got on the first cleaning.

Homeaglow has several law suits filed against it. Reading the basis of the lawsuits, I predict that Homeaglow will not win the suits.

Bottom line? Do not be foolish like me in failing to read the countless negative reviews about this company.

Stay away because the countless reviews (more than 50% of reviews) are one star and the reviews are strongly negative about the company.

Purchased and paid for 4 hours, cleaner came and did a very good job. I gave him a tip. Company asked me for a card number for extras, I mistakenly did it then get hit with a membership fee of 49.00 and will not cancel membership that I did not ask for or agree to. Thieves, scammers DO NOT USE THEM!!! No one will speak with you and get their standard BS “I understand” email. Somebody needs to go to jail for deception.