One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Can’t fault the product but staggered delivery had us stressing ! Half came next day then 3 days waiting for the rest ! Nick was amazing though and was in constant contact rectifying the problem so al... Se mer
Företaget har svarat
Delivery , went way past expected delivery date, this would not normally be a problem , but I needed it for extra guests staying . But the customer care excelled , they did their very best to help me... Se mer
Företaget har svarat
Ordered from HGD one evening as a new customer. Item was prepared and dispatched the very next day using a high quality courier, and to my (pleasant) surprise I was contacted by a human called Nick, w... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.
Kontaktuppgifter
Unit 8 & 9. Whitehill Industrial Estate, SN4 7DB, Swindon, Storbritannien
- +44 01793 290015
- hello@homegardendirect.co.uk
- homegardendirect.co.uk
4,6
Utmärkt
266 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Beautiful green chairs
These chairs are strong and beautiful. Buying experience was easy. They arrived in two days which was brilliant. Luckily my husband is handy and put 16 legs on. The only thing was legs were pale and looked unfinished but husband varnished them to colour we needed to match table. Great experience.
29 oktober 2025
Svar från Home Garden Direct
Hi Gloria,
Thank you for your very kind comments, much appreciated. We hope to see you again soon!
Kind regards
Brilliant company
Ordered the Devon bedside table with 2 drawers and the Devon 2 door cabinet with drawers. Delivery was within 48 hours, which is incredible. The furniture is lovely, well built and easy to assemble. The customer service from home garden direct is exceptional. Communication from order to delivery is brilliant. There was a slight imperfection on a panel so I contacted them for a replacement which was no problem at all. Delivery of the panel again within 48 hours and Nick kept in touch until he knew I was happy with everything. I will definitely use home garden direct again, they're everything you want from a company. Easy 5 stars.
27 oktober 2025
Omdöme utan inbjudan
Svar från Home Garden Direct
Hi Colin,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Svar från Home Garden Direct
Hi Summer,
Apologies, we have tried to contact you on several occasions as this is the first that we have been made aware that the item has not been received.
The courier tracking is showing that the item was delivered to the correct address, we will e-mail you the proof of delivery and are happy to discuss further.
Kind regards
Svar från Home Garden Direct
Hi Menzies,
Thank you for your feedback, much appreciated. We hope to see you again soon!
Kind regards
Svar från Home Garden Direct
Hi Gabriel,
Thank you for your feedback, much appreciated. We hope to see you again soon!
Kind regards
Great customer service
Unfortunately, I needed to return the item but the customer service is excellent
9 oktober 2025
Svar från Home Garden Direct
Hi James,
Thank you for your feedback, very much appreciated!
Kind regards
Easy transaction
Purchase 4 Dining Chairs arrived quickly, very easy to install and purchase price very reasonable and one small problem but this was rectified extremely quickly smooth transaction. Yes I would recommend.
13 oktober 2025
Svar från Home Garden Direct
Hi John,
Thank you for your feedback, very much appreciated!
Kind regards
The driver was very polite and helpful.
15 september 2025
Svar från Home Garden Direct
Hi Ramesh,
Thank you for your feedback, much appreciated. We hope to see you again soon!
Kind regards
5* customer service from Home Garden…
5* customer service from Home Garden Direct. I ordered a sofa bed, the delivery company caused issues and Nick from HGD went beyond what I would EVER expect from a company to organise delivery and liaise with the delivery company. Every time I had a query it would be answered straight away, even having an issue with the delivered sofa bed - again - sorted out very professionally and in a timely manner. Quite often ordering online can be stressful, but because of the after sales service, this purchase hasn't been any where near as stressful as it no doubt would have been with any other company. I am MORE THAN impressed with the way HGD look after their customers, before and after placing an order. I would 100% recommend them to anyone!
22 september 2025
Omdöme utan inbjudan
Svar från Home Garden Direct
Hi Lesley,
Thank you for your very kind comments, much appreciated. We hope to see you again soon!
Kind regards
Excellent customer service if any issues
My mirror arrived with a crack in the frame which wasn’t ideal but thanks to their excellent customer service this was resolved extremely quickly and with genuine care throughout. Thank you Nick and Home Garden Direct! I wouldn’t hesitate to order in the future.
18 september 2025
Omdöme utan inbjudan
Svar från Home Garden Direct
Hi Tess,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
This is my third item and all have been…
This is my third item and all have been beautiful.
8 september 2025
Svar från Home Garden Direct
Hi Helen,
Thank you for your lovely feedback, we are happy that you like all of the items purchased with us.
We hope to see you again soon!
Kind regards
Svar från Home Garden Direct
Hi John,
Thank you for your feedback, very much appreciated!
Kind regards
Dining chairs
It can be hit and miss buying seating on the internet but the chairs I ordered were really lovely, very comfortable, good quality and a beautiful colour. Delivery was extremely quick and although they were self assembly it was very straightforward.
10 september 2025
Svar från Home Garden Direct
Hi Lesley,
Thank you for your feedback, very much appreciated! We are happy that you like your new dining chairs.
We hope to see you again soon!
Kind regards
I ordered a garden set quite a few…
I ordered a garden set quite a few years ago and over the years they have been so helpful and accommodating from replacement glass when it fell over in the storms to replacement cushions years on. One of the best companies I have ordered from.
12 september 2025
Omdöme utan inbjudan
Svar från Home Garden Direct
Hi Kearen,
Thank you for your feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Good customer service
Good customer service, sofa bed is lovely and came already put together (minus the legs) so it was up and ready to go within minutes!
13 augusti 2025
Svar från Home Garden Direct
Hi Katie,
Thank you for your feedback, very much appreciated!
Kind regards
Great Experience
Great experience using Home Garden Direct. Chest of drawers arrived really quickly and communication from the delivery drivers was really good. There was a slight imperfection on one of the drawer fronts but customer service support was amazing and I had a brand new piece delivered within a couple of days. Never used this company before but will definitely use again. Item is great quality and exactly as described
1 september 2025
Omdöme utan inbjudan
Svar från Home Garden Direct
Hi Sarah,
Thank you for your feedback, very much appreciated! We are happy that you like your new chest of drawers.
We hope to see you again soon!
Kind regards
Amazing price and decent quality!
Love our new sofa-bed. Very reasonably priced and works very well! Great for an occasional bed…..very firm but perfect for a night or two. Love it!
3 september 2025
Svar från Home Garden Direct
Hi Lynn,
Thank you for your feedback, very much appreciated!
Kind regards
THE DELIVERY OF THE CHAIRBED WAS VERY…
THE DELIVERY OF THE CHAIRBED WAS VERY GOOD.
BUT UNFORTUNATELY THE ITEM WAS VERYPOOR QUALITY & SENT BACK. THIS WAS VERY EASY & QUICKLY DONE WITH A PHONE CALL. VERY HELPFUL AND UNDERSTANDING.
27 augusti 2025
Svar från Home Garden Direct
Hi Christine,
Thank you for your feedback, very much appreciated!
Kind regards
Service and delivery were excellent and…
Service and delivery were excellent and we are extremely happy with the quality of the chairs ordered. All in all very happy and would recommend this company.
27 augusti 2025
Svar från Home Garden Direct
Hi,
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Kind regards
Excellent service would order from them again
So easy to order on their website & such quick delivery dinning room chairs arrived perfectly excellent service . Good quality
27 augusti 2025
Svar från Home Garden Direct
Hi Debbie,
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Kind regards
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.