Really happy with our purchase - got some great garden furniture for a good price. Customer service was also very helpful - a small box of components was missing and when we called they were sent out... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... Se mer
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Can’t fault the product but staggered delivery had us stressing ! Half came next day then 3 days waiting for the rest ! Nick was amazing though and was in constant contact rectifying the problem so al... Se mer
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Delivery , went way past expected delivery date, this would not normally be a problem , but I needed it for extra guests staying . But the customer care excelled , they did their very best to help me... Se mer
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Företagsinformation
Skrivet av företaget
Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.
Kontaktuppgifter
Unit 8 & 9. Whitehill Industrial Estate, SN4 7DB, Swindon, Storbritannien
- +44 01793 290015
- hello@homegardendirect.co.uk
- homegardendirect.co.uk
4,6
Utmärkt
270 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Cabinets all scratched and called twice…
Cabinets all scratched and called twice with no look over the phone!!
2 januari 2025
Svar från Home Garden Direct
Hi Jade,
Apologies for the issues that you have had. I have tried to call you first thing this morning and have left you a voicemail.
I’m sorry that you have not been able to get through to us, I’m not sure what time you tried to call but our opening hours are Monday – Friday 08:00 – 16:00 and we have been here all week (these are on our website along with our e-mail address).
If you tried to call us between Christmas and New Year we were closed from the 24th December to the 2nd January, there was a message on our website to reflect this.
I have sent you an e-mail as well, so we can look to get this resolved to your satisfaction ASAP.
Quality of product
2 januari 2025
Svar från Home Garden Direct
Hi Emma
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Gorgeous Futon - perfect for my needs and fast delivery. Delighted.
Easy ordering
Clear Website
Fast delivery
Secure & safe packaging
Very good quality product
I love my new futon. I chose the mustard yellow. It is stunning.
2 december 2024
Svar från Home Garden Direct
Hi Gini
Thank you for your very kind comments, much appreciated. We hope to see you again soon!
Item smashed on arrival
2 december 2024
Svar från Home Garden Direct
Hi Linda
Apologies again for the mirror arriving damaged. As per our previous messages, the mirror would have left us in perfect condition but unfortunately we are in the hands of the courier once they have collected it from us. As per your request we have now refund the item for you.
Svar från Home Garden Direct
Hi Lynda
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Fantastic
Fantastic. Delivered to Northern Ireland which many other companies selling similar items wouldn't do.
26 november 2024
Svar från Home Garden Direct
Hi Beverley
Thank you for your feedback, very much appreciated!
Svar från Home Garden Direct
Hi JH
I can only apologise for the delay with you receiving your items. The courier collected these from us and we are still chasing for an update as to what has happened to them.
We have now agreed a resolution through our communications today.
Kind regards
Svar från Home Garden Direct
Hi Barry
Thank you for your feedback, very much appreciated!
Svar från Home Garden Direct
Hi Louise
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Svar från Home Garden Direct
Hi Alex
Welcome back! Thank you for your kind comments, much appreciated. We hope to see you again soon!
Perfect
Delivery in 3/4 days, product perfect, & extremely well packed. First class.
22 oktober 2024
Svar från Home Garden Direct
Hi John
Thank you for your feedback, very much appreciated!
Excellent service
Excellent all round.good communication for the delivery.very well packaged.easy to put together.good quality.
1 oktober 2024
Svar från Home Garden Direct
Hi Shirley
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Svar från Home Garden Direct
Hi Melanie
Thank you for your feedback, very much appreciated!
2seater Sofa Bed
We were happy with the 2seater Sofa Bed received. The size, quality and colour was perfect. The delivery was on time as stipulated and would definitely recommend buying any household items from Home Garden Direct.
17 september 2024
Svar från Home Garden Direct
Hi Sheila
Thank you for your kind comments, very much appreciated. We hope to see you again soon!
AMAZING CUSTOMER SERVICE
I had to return a chair as it was damaged. Nick, was super helpful and sympathetic. The customer service was amazing. I wouldn’t hesitate to recommend this company.
16 september 2024
Svar från Home Garden Direct
Hi Laura
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Svar från Home Garden Direct
Hi Elizabeth
Thank you for your feedback, very much appreciated!
Svar från Home Garden Direct
Hi Robert
Thank you for your feedback, very much appreciated!
If only more companies could adopt this…
If only more companies could adopt this level of customer service ! Great price fast delivery excellent product AND when needed spare parts they were delivered the next day with great comms’ throughout just top class. Buy with confidence!
25 september 2024
Omdöme utan inbjudan
Svar från Home Garden Direct
Hi Guy
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Dinning chairs
I had to get in touch with Home Garden Direct Paul who was dealing with me was just great he sorted my problem out and I would recommend this company as they were very attentive and just great to work with I am an oap and they couldn't do enough thank you so much.
30 augusti 2024
Svar från Home Garden Direct
Hi Sandra
Thank you for your feedback, very much appreciated!
Nice product and arrived on time
Nice product and arrived on time. Would happily use again.
4 september 2024
Svar från Home Garden Direct
Hi James
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Detta är Trustpilot
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