Liebherr Home Appliances Great Britain  Omdömen 

Excellent customer service. Polite, helpful and efficient. Really refreshing to find a company that actually cares about its customers.

Extremely helpful customer services. I had queries about a second hand ff and was answered very promptly and consisly. Thanks! 😀

I had made an error when placing an order . Phoned to explain, the person I spoke to handle the call extremly professionaly and very quickly the problem was sorted

I bought a fridge from Liebherr through ao.com. The fridge door was bashed in at delivery in September 2022. A replacement door came and that one was also bashed in. After much chasing ao.com finally managed to deliver a fridge with a nice door this January 2023. Liebherr was not able to source a new door prior to this and not able to offer any compensation. To add to this the fridge I finally got only came with a European plug - advice I got was wait a week for a converter plug or just cut the wire and install a Uk plug yourself. Appalled by quality and customer service. It is only thanks to ao.com I finally got my fridge. It is not a premium product and definitely not premium customer support. Next time I think I’ll be better off getting a Samsung

We have a pair of built in fridge freezers. Originally installed 14 years ago we are now well into the lives of the 2nd pair. The ice maker is broken. Website denies our model exists. Email says click this link. I do. It says page not found. I email and ask just tell me part numbers to replace complete ice making unit. Reply says website not working at moment ....hope to be fixed soon. And by the way price rise imminent. No order numbers. Yeh thanks. Expensive, short life kit and less than helpful "help".

After first writing to me to say that the warranty starts from the purchase date, to their credit Liebherr Customer Service have now written to me to say that the warranty starts from the delivery date, as I said it should be. As for the appliances (T1810 Fridge and GNP1066 Freezer) they seem to be made of good quality materials (you get what you pay for - most of the time), they are spacious, quiet, keep their temperature very well, and both are frost free. The fridge has 4 shelves (most fridges have 3) and there are more options than in most fridges on where to position the shelves. The freezer has 3 drawers with a glass shelf beneath the top 2 drawers giving you the option to use the shelves instead of the drawers if that's what you prefer, there's even an alarm that goes off after 60 seconds if you accidentally don't fully close the door. As for longevity, only time will tell, these two appliances have replaced a standalone Hotpoint fridge freezer that lasted 32 years, and was still going. If these two new Liebherr appliances last another 32 years, then I'd be very happy, because I'd probably be dead by then.

Amazing service from start to finish. Thank you!

Extremely helpful and straight to the point. Great service

After contacting Liebherr with a problem with my fairly old fridge, they consulted their technical team who responded within a day with the possible cause. They provided the name of a local agent to carry out a repair. Repair now done, fault was correctly diagnosed, fridge now working. Good response from Liebherr for what is now an old product.

Excellent Service! Ordered my new double fridge freezer and was delivered quickly. The product itself was packaged really well. I'm loving the supercool function allowing me to reduce the fridge temperature ahead of my weekly food shop.

I can’t be happier with my purchase. The best fridge I ever had. My vegetables and fruits are fresh for longer. Can’t recommend enough. Really a life changer.

Customer service was excellent today. Reported a cracked/broken door handle on our year old fridge ( not accidental damage but somehow faulty) and they agreed to send a replacement.

My working but old refrigerator was defrosting and as I no longer have the manual I contacted Liebherr after spending some time searching for the relevent manual. The appliance does not have a serial number ANYWHERE. All I want to know is exactly how the control buttons work as they are only symbols. Eventually I spoke to someone who agreed to get back to me quickly if I sent a photograph which did and waited and waited; tried ringing again and now some days later have an email asking what my request was. Food now in neighbour's fridge and not buying a Liebherr!

Excellent service, required a replacement part which was found for me and my order was taken over the phone, couldn’t be happier! Thank you

I had several ongoing problems with my Liebherr fridge/freezer - (the freezer would overfrost and the fridge wouldn't stay cool in warm weather). I must have had 5 engineer visits and several parts and attempts to fix it before it totally broke when the engineer was working on it.

So why the 5 star review?

I feel Liebherr customer support was fantastic throughout the experience - especially Lionel who I mostly spoke to.

Even though it got frustrating at times (not having a cold fridge during a heatwave!) they always answered the phone quickly, engineers came out quickly and when the appliance failed, due to the ongoing issues, they replaced the fridge/freezer with a newer model (even though by this point it had gone out of warranty).

Hopefully I was just unlucky with the last model and the new one will be much more reliable!

Although I had issues with the first appliances reliability, I would still recommend Liebherr because of the excellent customer service. It's rare to find a company that cares enough to provide such good after sales support.

Thanks Liebherr, and thanks Lionel.

What incredible service! I called the wonderful team at Liebherr at 9am on Wednesday with an unusual request, by 9:15 I had a quote at a great price and a delivery slot for Friday! Amazing! The fridge was delivered as promised and it simply could not have been easier. Liebherr has always been the most premium appliance company and they have the Customer service to match!

Purchased my fridge freezer in early 2022. The fridge freezer seems to work fine so far but i have had two interior side units for holding milk,juice etc break. We have not overloaded it, it seems as though it is not made of very sturdy plastic. I have contacted customer service 6 times now over a period of 6 weeks. They are pretty slow in coming back to you and the best they can offer is that i buy the parts from them which i could have done at the beginning of the process. I felt that the internal units should have lasted much longer, never had issues previously with any of my fridge freezers. Very poor indeed

Very prompt and helpful reply to my query. My problem was resolved.

Brand new Liebherr fridge freezer. Fails to reach the temperature set. Numerous useless functions but cannot provide most basic: keeping food at the set temperature.

The non-Liebherr engineer sent by Liebherr diagnosed the fault: condenser cooling fan running too slowly.

Liebherr deny previous knowledge of the fault. Wholly unbelievable: if a non-Liebherr engineer can diagnose it in a short visit, the manufacturer should be aware of it and not sell an appliance with that fault.

Replacement circuit board needed: out of stock for up to 28 days.

A brand new, expensive item which does not perform its most basic function and the manufacturer cannot / will not rectify the problem.

Disingenuous customer “service”.

We should have bought a cheap alternative.

A week ago I took delivery of a Liebherr integrated freezer required to replace another brand appliance that had failed after 12 years.

Having eventually fitted it into the cabinet our observations are:

1. Liebherr charge top prices and therefore should provide top quality materials and high quality fitting instructions for integrated freezers. The instructions provided both in print with the product, and on the Liebherr website are terrible. We have cheap Chinese products that provide better instructions than these ones.

2. The installation instructions included with the freezer were generic and largely useless for the model supplied. The English pages have only pictures, and they are very unclear in every imaginable way. After spending time on their UK website I found different and marginally better instructions, but still with poor technical drawings and sloppy translation into English.

3. The instructions only work for laid-on cabinet doors. There is no warning for this and no alternative instructions for inlaid doors, so the fitter wasted time (and my money) in recalculating positions for all the fixings. If there were any customer service ethos at Liebherr they would provide installation videos for each model/hinge type.

4. We called for assistance from Liebherr's technical dept only to be told we needed to send an email and they would get back to us in a few days. My fitter was as unimpressed as we were by this stage.

5. The trims/hinges and fixings are cheap plastic and look unlikely to last long. There were only 2 sliding hinges supplied for a full height unit (178cm), which means the cabinet door bowed out slightly at the centre, so we had to re-use one of the old hinges. The Liebherr hinges have no screw covers. There are no rear adjustable feet which means that, without inserting chocks to level the back, the freezer leans back by 8mm because it is not level, even though my cabinet is perfectly level. My old Electrolux had sturdy metal fixings and adjustable feet and it cost less than half the Liebherr. Liebherr could reasonably be confused with Beko or Hisense at this point.

6. I seriously considered returning the appliance on the grounds that the instructions and fixings were not fit for purpose. I was only deterred because the fitter was already here and because I had a freezer full of defrosting food that would go to waste with any further delay.

7. After the freezer was installed I emailed Liebherr Customer Service to complain about the experience. It is 5 days later and I have heard nothing from them.

In summary, I would never buy another Liebherr appliance, and if this review can help one person avoid my experience then it was worth taking the time to write it.