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What I like about Holiday Gems compared to other similar companies is that if I need to speak to a real person, in person, I can. This is why You'll always be my first go to travel company.

Spoke with Sam who was clear and the process to book was simple and straightforward

Thank you so much to Sam, whom went above and beyond to get us a brilliant deal, thanks Sam and we would definitely book through you again

Well laid out website easy to navigate prompt service Sam rang soon after i placed a order for a holiday to Sharm El Sheikh and confirmed all the details, she was polite friendly and very helpful. I particularly liked that they now have the ability to book your hold luggage and reserve your seats.

Sam was very helpful went through 3 times what i was actually buying for my holday. She assured me that she would put special requests in for a ground floor due to my epilepsy.
Very happy so far. :)

booked yesterday morning first time with holiday gems quick to answer with a easy transaction for a hoilday booked for 2 days time...... great customer service with Martin really helpful highly recommended thanks

It was pleasure to book from holiday gems. Sam was dealing ,she was very polite and helpful.

Customer service agent was helpful
Tried to charge me more due to change but managed to keep price as booked

Stuart was amazing. Very helpful and friendly.

Seemed a good price for a hotel and flight package which is protected.

When talking to an adviser I was told there were only 2 rooms left at a much higher price than I was getting on line... I was on the phone and on line at the same time and could see there was a cheaper option in the room I wanted.... So I booked it myself. The transfer to pick up at our hotel for flight home arrived an hour early and said he was told 5.15.. My time for pick up on my documents were 6.30....hotel had to ring us to tell us he was waiting at reception... We were all over the place as we just woke thinking we had an hour.... A part from that it was straight forward and easy to do everything on line and documents sent no problem

It's not the first time I've bought a holiday from this website and I recommend it, I've never had anything that I wasn't satisfied with, a very nice gentleman called and explained everything very well.

My experience was very easy and hassle free.

Stuart was an absolute legend and not only helpful but got us an amazing deal .
Absolutely 5* service .....thanks Stuart

Stuart has been absolutely fantastic this evening, after what could have been a stressful time changing accommodation flights etc he has gone above and beyond to make our booking a reality. Without Stuart our holiday plans would have gone up in smoke he’s a credit to you and we are so grateful for all the extra effort and time he has taken to ensure our holiday is booked. Once again thank you Stuart x from the Ferguson family.

Stuart went above and beyond to make suitable changes to fit our needs to our initial booking. His manor and customer services skills were excellent. Extremely pleased with the service and will certainly look to use again in the future. Thanks Stuart!

I booked a holiday through Holiday Gems. The booking form that I received was for a different hotel by the same hotel group that I booked for. This other hotel is not suitable as I am travelling with my toddler son and the other hotel does not have a children's swimming pool with splash park unlike the one I booked. I searched through my web browser history and the only time that this hotel chain showed up in my browser history was for the hotel name that I am certain that I booked. This is also true at the time of booking. I reached out to Holiday Gems to see if they could rectify this problem. I sent them screenshots of my browser history. They refused to admit it was their fault, and said that I could pay several hundred pounds extra to switch hotels to pay their fees. The hotel room that I booked was a full sea view room. For the extra money, the room they offered was a downgrade to garden view. This is not acceptable.

Amy was completely efficient at making the booking and asking pertinent questions throughout the booking process
I have Amy’s number now and will be looking to ring direct to look at booking holidays
Try a job well done .. thank you

Sam was great, very respectful and helpful

Sorted my perfect holiday cheaper than I could find it Ian was also very pleasant to speak to
Thank you ian