Hoeseasons Omdömen 

Booked a log cabin in Scotland for this coming christmas and paid a deposit with the final amount due later in the year. Contacted the company several times over the year with questions and never got one reply so i took it i had been scammed. The final payment date came and went so i took a hit on the deposits.
The next thing some debt collection company is demanding money and threatening small claims court. Explained my emails and was told to read the small print in the terms and conditions. !!! Not only do you loose your deposit, wait for it. They add extra charges and fees and then pursue you throught the small claims..... See you in court, because no matter what your not getting a single penny. even if you get judgement!! AVOID AT ALL COSTS OR read the small print for hidden extras..

If I could give a zero then that would still be too high a score , booked a short break only 4 days ago , unfortunately I was told this morning that I can’t get the time off as I work in a hospital, thankfully we paid £47 cancellation fee in case something like this came up , or so we thought , called hoeseasons to cancel as holiday is still 3 weeks away , spoke to a robot called Sean who’s every second was unfortunately!!! Demanded to spoke to a manager and was told they would just say the same . Eventually got through to Lauren the manager who was equally useless , the £47 cancellation fee doesn’t cover work commitments, basically someone has to die and they need proof of that into the bargain , absolute vile company, customer service is just shocking!!! Anyone reads this please find somewhere else to book through , scumbags 🤬🤬🤬👌

The top boat house lodge Anglesey
What a beautiful lodge so clean felt like home sleeps 4 plenty of towels very warm every thing you need so relaxing amazing view situated around a beautiful lake .
Perfect place to just relax & enjoy this amazing lodge .

Tried to cancel a holiday over 200 days before departure for very valid reason -Hoseasons still insisted on full deposit payment. They are uncaring, insensitive and treat you like something you’ve trodden in. You won’t be able to speak to anyone, they can’t be bothered - just want your last penny. Avoid at all costs!!

Never use them as a host!! any of them or their groups, they have gotten too big. I just need their systems to work, they promised me that they would update my calendar (ical), and the only way I would stay with them as a host I now have double bookings as they did not hold their own end up. Just in case you bother to read this, it is very stressful for both the host and the guests sort your act out.

This company is full of con merchants! I raised a complaint that was for some reason dealt with by finance! Makes sense as this company is only interested in money. They made up their terms and conditions as they went along and when questioned, they even admitted that the terms they were forcing me to agree to, were not actually in their T&Cs? Avoid at all costs they only care about what they can scam from people!

Would avoid in future given the standard of aftercare. Statues at a hoeseasons property in June 2023 and the property was generally ok however an accident happened in the property when we were there meaning we need the details of the owners of the property or at least their insurance and insurer details.

Despite contacting hoeseasons 4 times they refuse to give us the details and keep fobbing us off on the basis that they are just the agent. They have advised us to write a letter to the property however as the owners don’t live there then this seems rather pointless.

Awful after service in my opinion.

I booked a lodge with hoseasons weeks ago as they sent me an offer which suited me and my disabled friends.when I got there today the holiday park had never heard of us and the lodge had been booked since march by some other group,hoseasons straight off said not there fault so we waited around in the car at the side of a road while they said they were trying to find us another lodge which they did but it never had the amenities we had booked so we travelled another hour to it but it was unsuitable for one of my disabled friends. So again this was not there fault .then they said we will refund your money ..after taking three days off work six hours in the blazing sun , and one of my party having a serious breathing attack which meant stopping every few miles on the way home to keep her ok.They then offered a compensation of 200 pounds which didn't even cover my expenses for the day,,they then said if I did not accept this in seven days they would give us nothing. Now I will add that the whole experience was a deliberate ploy to rent out unused lodges. I can not say that is fact but it's how I feel,,play it safe and go with another agency
Jm

Rang to upgrade my daughter and her boyfriend’s last minute booking after their trip to Milan was cancelled less than 24 hours before they were due to go.
I wanted to pay for an upgrade as a surprise to give them access to a hot tub to try to make the situation a little nicer and got told no, because I am not the person who’s name is on the booking. That’s the whole point of arranging a surprise upgrade!!! But even after explaining the situation it’s a hard no.
Luckily the park is trying their best to make it happen after these muppets cannot use an ounce of discretion.
Please review your procedures as this kind of thing is ridiculous

We spent 2 nights in the caravan. Had to sleep in living room as the bedrooms were absolutely freezing and the tiny electric heater was not any good at all. The next thing is shower. You either take cold shower or you burn yourselves with boiling hot water as it won’t let you adjust the temperature. Bear in mind this aa reported couple of times but was just ignored. We were with kids so all were sleeping in living room where they had fireplace which helped a bit.this was our first staycation with Hoeseason and would definitely not recommend this to anyone.

Having booked a holiday with Hoseasons for April 2023 and paid the full balance in February we were all set to go, then at the beginning of march my wife had become incapacitated with a bulging disc in her lower back,this is still on going and waiting to see a consultant.On booking the holiday we thought that we had taken out insurance but Hoseasons informed us we had not done so a genuine mistake on my part. so I contacted Hoseasons to ask to cancel the holiday but was told I would have to lose 75 percent of the cost of the holiday,so I asked if I could move the holiday to a different month in the year and told this was not possible, the lack of care and consideration was abysmal and will not be booking with Hoseasons ever again.

I sent hoseasons the following letter after a holiday from hell with them:-

Dear Hoseasons,

I am seeking a full refund for the holiday I have just experienced at The Sherwood Hideaway Lodges.

Here is my review which explains everything that we had to go through bearing in mind we had only spent a little over 24 hours at the park. Please read and respond.

When I booked this holiday for me and my family on the Hoseasons website it showed us in the search criteria that there was a pool on the site, however we arrived and found out that the pool cost £15 each per day to use the pool and it was only for over 21s! So my ten year old son who was with us was not allowed to use the pool. Had we of known this prior to booking we would have not booked the holiday at all! We had to then book swimming at a pool in Mansfield which was a half an our drive away and cost us another £20.

The holiday cabin was not cleaned properly. On the first evening I woke up in the middle of the night to go to the toilet and because the floor had not been cleaned a small piece of glass got stuck in my foot. I then had to sit on me bed and squeeze out this tiny piece of glass. That did not impress me very much!

The next morning I then found a large piece of glass in my son's bedroom where he had slept the night. Luckily he had not stepped on it so I picked it up and took a photo.

The next thing was because the cabin floor had not been cleaned my son got an enormous splinter stuck in his big toe. I then began hoovering the place while my wife tried to get this splinter out of my son's toe. He was not very happy at all!! After me and my wife's failed attempts to remove the splinter we then had to drive 30 minutes to A&E at Mansfield hospital where we spent all afternoon waiting for a doctor who did manage to remove the splinter. We then went straight to the swimming pool and recheduled our swimming session as it was booked for that afternoon. They were very helpful and rescheduled our swimming session for the Thursday which was in a couple of days time.

We then went back to Sherwood Hideaway Lodges and spoke to the reception staff and told them about our day. The lady at the reception apologised and offered to hoover the place. I had already hoovered it myself. This is something I expect to have been done properly before I arrive seen as the holiday cost me over £800 for one week.

Me and my family then went back to the holiday cabin to hopefully begin enjoying our holiday. My wife decided that as none of us had eaten that day she was going to make us all bacon sandwiches. My wife turned on the hob and indeed did make us all bacon sandwiches however when she tried to turn the hob off. It would not turn off so she had to turn the whole oven off at the wall. Then we realised we would not be able to use the oven anymore as one of the hobbs just remained on at all times. Not good!

I then decided to have a shower and my son decided to have a bath. There was no shower door on the shower and the en suite shower was positioned about a metre away from the bed with no privacy at all. Even the glass to the shower was clear! I took a shower but I had to be really careful not to flood the whole bedroom as there was no shower door. Also the shower did not drain and the water just sat in the shower basin. When my son got out of his bath the water did not drain. So the whole place had draining issues that needed sorting out before letting the property out to anyone!

It then started raining outside. But heavy rain. The cabin had an electric fire in the corner of the lounge area which had a flue going up to the ceiling. As the rain got heavier water began dripping from the flue over the socket for the electric fire. I then went to reception which was empty as it was now getting later so I called the emergency number which was on the door to reception. The man who answered my call said he could not help as it was too late to get someone out that night and he never offered us any alternative accomodation. We then realised this was a health and safety issue so we had no alternative but to leave the accomodation before somebody got electricuted. We packed up and left the day after we had arrived and then my wife had to drive all the way back home in torrentail rain.

The next morning we waited for The Sherwood Hideaway Lodges to call us and maybe apologise about the fact that we had to leave. The call never came so that afternoon I called them and explained why we had to leave. The lady on reception never apologised or offered us a refund, or part refund and just kept saying that the leak had now been fixed. Very, very disappointing!!

I look forward to your response.

It is now th 25th February 2023 and I am still waiting for a response! Don't worry though. My credit card company have spent months on my case and have issued me a refund for this holiday! I will never ever book with them again and I advise anybody else not to book with them also!

Hawkchurch Resort & Spa

Overall a comfortable, well-looked after and well-located holiday location with good facilities .
However, for all the flannel on their website regarding eco-awareness and responsibility, to have over 100 lodges at a location which can, in effect, only be accessed by car and not have any facility on site to charge an electric vehicle is completely ridiculous. They even operate a small EV to service lodges etc so I am very puzzled by this, to my mind, glaring omission.

There is even a huge solar electricity farm literally on the opposite side of the road from the site for heavens sake!

On this basis, alone, I will not be returning.

Booked a cabin break for 2 for the duration of 3 nights, starting from 27th - 30th December 22.
This was reserved and the deposit paid via debit card on the Hoeseasons website on August 3rd 22.
When paying the deposit, the yellow link stated this break required a “low deposit” of £25.00 to secure the booking, which I clicked to pay, assuming this link was a standard requirement to navigate to the debit card secure section of their website.
I entered my card details, paid the requested deposit and even saved my card details for the future remaining balance. The payment went through quickly without any issues and I received an email confirmation regarding my payment transaction and holiday details, recapping the property, a map and details of park facilities etc.
I saved my email confirmation with details of the lodge, deposit payment and noticed a contact number printed on the form stating to call this number if I required any assistance, had any questions or if I needed to discuss changing my holiday date. I also noticed with this form they enclosed a copy of the terms and conditions of the company policy, which I saved with the email. I understand by law that companies must enclose copies and highlight their terms and conditions to their customers, usually for health & safety and security reasons etc.
In October due to illness and upcoming hospital appointments, I had no option but to cancel my short break, bearing in mind the company was notified over 10 weeks in advance and before the full balance was due to be collected. I expected to lose my deposit just for cancelling the dates which was fine, however I was not expecting a collections email stating an additional balance of £75 must be paid for choosing the “low deposit option!”
It wasn’t stated anywhere on the payment section or the confirmation email, that a fee of £75 per booking will be charged if holiday is cancelled before the balance due date!
I understand that the deposit fee of £25 will be lost if a customer wishes to cancel, as it covered the admin costs and reservation fees etc, however if a customer requests to cancel providing ample notice and before the balance due date, I find it unfair to request an additional charge! I was told that this is stated in the terms and conditions and applies to every customer choosing the low deposit option. I wish I had known/noticed this, as I would never have booked! I’ve cancelled bookings with less notice time and wasn’t requested to pay additional fees! Maybe it needs to be stated in bold on email confirmation!

Paid deposit £25 , had to cancelled 7 months before break, only 1 week break, wife lost job and I’m disabled , got money problems, informed by company, even though gave them 7 months notice, have to give them another £110, because of the small print, explain the situation they did not care just demanding the extra money, even though unemployed, told them they can have £1 a month, please do not use this company, heartless company

After initially contacting Hoeseasons to book a holiday let in the IOW it came up with Cottages.com and gets even more confusing who you are dealing as i had to cancel due to ill health and no one logged this on either the 8th Sept or 9th Sept 2022 but then got told to cancel when i had rang in again as not heard no confirmation about my cancellation, i was told that i had to contact another company to make a claim for my refund WHAT THE ??? called Alliance Assistence and no one has heard of them that is why i could not get through having waited 40 mins on the phone !!!
DO NOT BOTHER TO BOOK WITH EITHER BOTH SHODDY COMPANIES . WHY WOULD I TAKE OUT AN INSURANCE IF I WAS NOT GOING TO GET MY FULL PAYMENT BACK OR AT LESS PRETTY MUCH IT ALL BACK, No all i have been offered out of £464 is just under £20 an insult indeed , I AM FUMING AND IN CONTACT WITH MY BANK , NEXT IS ABTA . DISPICABLE ALL ROUND DONT TOUCH EVER .

Really enjoyed my family break in August 2022 at Carlton Meres Holiday Park, especially the entertainment staff Sabrina and Sam who were great with all the kids and made their evenings special.

I booked a lodge holiday at Landal Kenwick Woods only to be told by Hoseasons six days later that the lodge I had booked was unavailable (an alternative was provided, but was different to what had been selcted and not what I wanted). Hoseasons said they had tried unsuccessfully to contact me by telephone (they tried once) and then sent me an e-mail advising me to call their Customer Services telephone number. Good luck trying to call the Customer Services telephone number - there is a long wait!! Best to try after 6.00 pm. When I did finally speak to someone they put me on hold as they were not sure why I had been contacted. Once connected to the correct person, I was advised by a harrassed lady (it sounded like she had made the same telephone call to various people that day) that this was due to Hoseasons having one booking system and Landal Kenwick Woods having another booking system which did not sync with one another and that this was not the first time that such an issue had occurred. For a supposedly reputable Company with years of experience you would expect them to have an adequate procedure in place to prevent this from happening. I was advised that my refund would be credited to me instantly, but am still waiting. Also, do not attempt to speak to the Live Chat as their only advice is to contact Customer Services. Will not use Hoseasons again.

Customer service is appalling. Wouldn’t book with them again. Be better using haven or Butlins.

Their lowest price guarantee is misleading.

Always been ok until we had a problem and needed a refund took ages and numerous calls.