Hoeseasons Omdömen 

I have raised a complaint with the companies on line booking system. It is misleading as to providing availability for accommodation with pets . You use their search facilities it provides you with ones available , you check dates and book . Screen shot after booking confirms 2 people and 2 pets yet they send confirmation without pets . I did not notice this as the caravan number was the same as screen shot .
I went into my booking and cannot see pets
They are unable to give full refund and have had to go in a caravan that is not what I booked, no veranda no sea view
Very disappointed.
Why offer accommodation and availability with my original search and when it’s booked to then send confirmation that doesn’t include it but clearly states once I had booked. Poor system needs to be reviewed
Be careful it’s not what it says on the tin !!!!!
I really didn’t think that they would allow to book something but then blatantly not include it and leave the blame with the customer that I should have checked . But they shouldn’t have given me the impression I had booked pets .

Very upset and don’t want others to fall for this underhandedness

Please I urged anyone not to book with Hoeseasons
I booked a cottage with them at the end of February & I had to cancel but it was within the week. I paid a deposit of £325 but despite cancelling the booking within a week & months away from the start the cottage was booked for week 17 May they will not refund any money at all I said I would understand if it was within a few weeks of the holiday starting but not this far away. They only thing they would offer is to waiver the £55 transfer but get this, only if it was for a different dates ie a more expensive week. They would not waivered the fee if I just stayed with the same week same cottage etc all she kept saying was the transfer option was available before the cottage was cancelled but as I kept telling her that option was not given to me it just had cancellation & then are you sure & that was it . I did not even get a cancellation email & they are so difficult to get hold of. Their phone number or email address is not showing on the website I could only get that information by eventually getting to chat to an actual person on the chat!!!
Hoeseasons are absolute rip off merchants & I for one would not ever book with them again. I will be emailing them & bbc watch dog about how they run their business. Absolutely deplorable

This is a terrible company - steer well clear.
We booked a holiday and it was described as Bewaldeth, Keswick, Cumbria. It wasnt anywhere near Keswick - it was 10 miles away and the correct description is Bewaldeth, Cockermouth, Cumbria. They also said it was a short distance to Keswick - it isnt.
Hoseasons werent interested in helping me. When emailing customer experience they gave wrong information, and were rude and threatening. Never again!!!!!!

Absolutely disgusted I was booking a holiday and paid 25 pounds deposit the next day I needed to cancel my holiday due not only feeling cheated because the day after the holiday I booked in the January sales with 1 day left to book it so I could get the so called bargin price ...the day after the holiday dropped 400 pounds .so it was never a good price in the first place .the advisor I booked with didn't explain the terms and conditions and I just felt I was pushed into buying this holiday with the advisor telling me he didn't get commission fir the sale it would just go to how many sales he had at a certain time. So silly me booked it thinking I was helping him and it was in the January sales with one day to go ....I suffer with anxiety and I'm not in good health and this holiday I felt was expensive but at a push we could pay for it .the day after when I saw that I could buy the same holiday for 400 pounds cheaper I rang the company .I spoke to a advisor and I wasn't happy when she said I would have to pay another 400 pounds because the deposit wasn't 25 what I paid it was 400 abd something ???.....this news was a shock because for 1 day as a cooling off period I felt cheated and felt this company was ripping me off....I asked to speak to a manager and a female came on the phone saying she was a supervisor and said nothing could be done buy she could transfer my holiday to another one ....no thankyou the company itself has put me off ..its absolutely disgusting !!!!!....then I was told an email would be sent to me confirming my cancellation and no !!!.it never came .I am left suffering with my anxiety worrying about this situation so my husband asked to speak to a manager ....but we were refused and told no managers are ever available?????...this is terrible please please do not book a holiday with hoseasons!!!. We feel so upset and it's ruined our summer holiday we have no confidence in this company what so ever .in fact my health has been affected .

Disgusting, Theives ! Never consider this money grabbing theiving company, they have lost a regular customer due to their greed!!

Unfortunately I cannot give zero for this vile thieving scamming company. We booked a holiday, they cancelled it on us then decided we still have to pay and after refusing to pay for a service we never received the scammers took us to small claims. Please do not put yourselves in the same situation we and many others ended up in! absolute scum!! The vile company loose out more as never again will be book this company and take our usual £3000 spend each year will go somewhere else. Enjoy the stolen £300, you have lost a valuable regular customer due to your greed and very poor service.

We booked a holiday at Coastfield Ingoldmells, it was an absolute fail in every aspect of an enjoyable experience - we unwittingly booked this shameful caravan site via the internet - and through hoeseasons. our accommodation was filthy, staff were in the main desensitised to customers concerns so were ignored. health and safety appeared to be breached re gas safety certificate in our accommodation,
Coastfields take £50 pounds cash deposit from all their guests on arrival, and this is supposed to be given back in cash on departure -so ahead of customers departing they have to wait around for their accommodation to be checked? Hoseasons are aware of this and I'd ask if its legal? As no inventory is given to guests to sign on arrival? -Coastfields then will not give a time they will do the check on your accommodation so you are left hanging around, how many people hang around on departure day?
i hear the cash payment is not easily forthcoming they need your bank detail to pay you back (we paid in cash!!) red flag here taxman needs to check these out and the HSE as their gas and other safety checks in or bungalow were not in date (frightening).

Hoseasons are aware of this deposit scam. when we complained hoeseasons said, this was a site issue and need to deal with coastfields directly.
it was hoeseasons who took our money ?? and basically hid when we complained saying it was not their issue it was Coastfields. The whole customer service appears to be in a shambles no one should have to put up with bad customer service like this- we as the customers trading with theses company's, we the customer pay upfront and a bit more (deposit) so we should expect to be treated fair as in the agreed deal! seems business like these are everywhere and in each others pockets, the deposits a rip off and the service nil they have no regard for their customers once they have your money no one cares about the service received thereafter- shocking! i write on here to warn other customers to check who their dealing with when they book a holiday as these holiday cowboys are taking the hard working families for ride.
And when you complain they pass you off and blame campsite company who are in my opinion a miserable little UK freak shows masquerading as family friendly holiday sites. truly bad companies and hoeseasons are culpable and defined by the companies they trade with.

Both company's do send out token emails with no intention of putting things right.
We all should ask ourselves who needs this complaining grief (rather have nice holiday) but they play on this these bad company's they are aware customers would rather not complain - as by complaining you raise the emotional stakes that just upset you further-not right terrible, what has become of a service that should be completely customer focussed?.
proper business management does not look like these company's -you do not ignore or blame your customers, and where is the professionalism (old fashioned proper training of your staff in customer service invest in your staff instead of profiteering.
ultimately we are all customers, so see it for just that treat as you'd like to be treated. i add that the taxman and the HSE take a look at these businesses

Booked a holiday in Cornwall for a good price and it got cancelled without a reason. The customer service is not helpful at all and just try to make you stop complaining. I was really looking forward to this break, but they do not care. Why if we cancel, we must pay, but they can cancel, without providing a reason and not have to do anything?

Went to me kessingland on 2/9 booked a Perregrin caravan which on the website had patio doors was and brand new
On arrival no patio doors (which was imperitive to me due to lung condition) and caravan was 4 years old saggy sofa and tatty broken fridge
Went to reception no help at all said as it was a Parkdean site had to take it up with hoeseasons which we did on return there reply was the photos were only as a guideline and they cannot guarantee you get what was in the brochure photo
Surely this is misrepresentation and I would never go to Hoseasons again don’t touch this company no wonder they get terrible reviews

We booked a stay on the Isle of Wight, the accommodation was terrible, no wifi as stated, bathroom was mouldy, no tv, the beds where so uncomfortable we cut out stay short to go home as we where all exhausted. Never has a reason to complain before and used Hoseasons for years now. The one time I do complain and I get told that I should have complained while away. I pointed out the fact that even if I had the weeks it took to get a reply I would have been home anyway. Be careful what you are booking with hoeseasons as they don’t care if it’s a bad property.

I am writing this review on behalf of my father, who has been a loyal customer of Hoeseasons for over 40 years.

Until recently, he had never encountered any issues or needed to make a complaint. However, his recent experience with a houseboat rental has been nothing short of appalling, and the subsequent customer service has been even worse.

The houseboat had numerous serious issues:

Broken locks on the toilet/bathroom and front door, compromising safety.

Severe rot throughout the entire houseboat, from the bottom upwards, including a collapsing walkway and a rotting balcony—both acknowledged by the owner and manager.

Shower tray in terrible condition (admitted by the manager but left unfixed due to it being bespoke).

The whole site was covered in sludge due to excess water, which was reported but ignored by the manager.

These issues were not mentioned in the property’s description when booking, and the overall condition was far below what was advertised. My father was so disappointed that he considered leaving on the first day but stayed only to avoid disappointing his granddaughter.

The complaints were made on arrival, but they failed to do anything. After returning, he lodged numerous complaints with Hoeseasons. Initially, customer service responded but quickly passed the blame onto the property owner, claiming Hoeseasons doesn’t own the property and therefore couldn’t be held responsible. They acknowledged some issues but dismissed the complaint by stating that other customers hadn’t complained—an unacceptable and irrelevant excuse.

Despite weeks of follow-up emails and deadlines given to Hoeseasons to resolve the issues or offer compensation, they have now completely stopped responding. This is not just frustrating; it’s a complete failure in customer service.

In over 40 years of holidays with Hoeseasons, this is the first time my father has had to make a complaint. Given his loyalty and the significant number of holidays he has booked with them in the past year alone, the lack of accountability and the fact that they are now ghosting him is disgraceful.

He is even considering cancelling a holiday already booked for 2025.

Problems can occur, but it’s how a company addresses them that truly matters. Hoeseasons’ complete disregard for a long-time customer and their refusal to resolve these issues or offer any compensation is unacceptable.

I strongly advise others to think twice before booking with them—our experience has been nothing short of a nightmare.

Sent an email on the 10th July regarding the accommodation we were in. Although property was lovely it wasn’t what we had booked!
Still waiting for a reply from Hoeseasons.
Seems they just take your money, and then ignore you

Aber Bay Holiday Park , still waiting on our breakage deposit ! 30 days now and getting excuse after excuse ! The fact that we left the lodge cleaner than when we went in is maddening too !! If they do this to every guest ( and maybe hope you forget to ask for it back ) they must be making a fortune !

Shocking company to deal with .shocking customer service agents..no help what so ever .would never purchase a holiday through this shower again

Booked Dylan Thomas resort was horrendous, given wrong lodge the called out of spa to repack and move to another. No guide to show how things worked called reception but no answer. Accommodation was awful hard beds and no hot water, complained when left and told they take customer service seriously but didn’t do anything about it. Had to pay a damage deposit of £100 which they said was a hold on the card but was actually taken then had to chase for over a month to get a refund and only refunded when threatened with legal action id never book with them again or recommend.

I booked a holiday with Cottages.com several weeks ago, and received confirmation TODAY (why the long wait?). When I looked into my account, the booking did not show up. I rang Cottages/Hoseasons (took me 20 minutes of pfaffing with their AS (Artificial Stupidity) chatline just to get the number, and, having got it and rung it, was given some gobbledegook regarding my having 2 email addresses. On looking at the acount again (I didn't use email to do that!), the booking STILL wasn't there, but as I have email confirmation, and have paid the deposit, I'm going to turm up anyway. Cottages/Hoseasons were once very good. Not now. They also keep getting my name wrong, and don't seem to understand that the letter 'K' is different from the letter 'C', and that my name is Willem, not William...

I booked a caravan for 5th to 7th July as a suprise break on June 12th.

My partner was contacted by his hospital specialist that he had to go into hospital for unannounced surgery on the 1st July where he is expected to stay in hospital for 7 days until 8th July.

I rang Hoseason who said they would not change the booking date despite the caravan park telling me that they could do this. However, as it was booked through Hoseasons they were under instruction not to do this without authorisation from Hoseason.

The surgery is not something my partner can avoid.

We booked through Hoseason as we expected them to be a reputable company who took pride in customer service and satisfaction. Unfortunately this did not prove to be the case!

My advice is to avoid Hoseason and use another / any other holiday / short stay provider.

My partner will be having the surgery which he has been waiting for 5 years as this will improve his and our family lives.

Hoeseasons telephone support are great at sorting out the mess created by their overseeing company Cottages.com. This post is also going on Cottages.com with a zero star rating. Others in the group are Vrbo, Hometogo and Awaze Vacation Rentals Ltd.
We booked via Hometogo but the online deposit payment failed. Hoeseasons phoned us up and gave us another number. I checked with my bank, then phoned the number which turned out to be Cottages.com. Eventually sorted by Hoesons. This week we received a Hoeseasons reminder to pay the balance via "my account" online. Except that the booking failed to show on line. As before the Hoeseasons phoneline was excellent. Apparently bookings with some of the group do not show on-line. After payment, the receipt referenced both Hoeseasons and Awaze Vacation Rentals Ltd. All sorted, great property, great price.
Previous experience of Cottages.com was 18 months ago when they cancelled a holiday without telling us. We thought the balance payment was automatic, but it wasn't. We missed payment and within days Cottages.com had let the property to someone else without contacting us first.
Thanks to Cottages.com, our current booking has involved 4 companies, several phone contacts, a "failed" payment and a booking missing on-line. The scenario screams SCAM, except it's just Cottages.com being incompetent.

I had one email since booking a break confirming then last night an email saying we’ve cancelled your break due to not paying balance on Christmas Day for a break 8 weeks away. The minute I remembered once seeing the scary email I called them to pay balances but I had to pay in full again and extras!! Cold robot service. A manage wouldn’t take to me. I have asked for a call back from manage

The lodge was great and so was the hottub, the only down side was the boiler kept losing pressure, I called l the site around 11.44am Christmas Eve as we had no hot water (yes we were aware there that there was nobody in the reception) but I would have thought they would be monitoring the voice message that were left, but they didn't they came on boxing day around 10.30 luckily enough we managed to top the boiler up ourselves, the other down side is the rubbish you get 1 bin with a black bag in yet when it comes to leaving they want you to sort out your rubbish into separate bins surly if this needs to be done before so they need to supply either a different style of bins or recycling bags as well as the bin. so you can sort out the rubbish in advance and don't mix it with your general waste and food waste