Hodges Trading Cards LTD Omdömen 183

TrustScore 4 av 5

3,8

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Had to email about 20 times and report to shopify before I finally got partially refunded on a pre order that was placed 16 weeks prior absolute joke. I’m still owed £3.50 for shipping I paid.

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Item was in good condition, as described, and shipped more securely than most any other person/shop I’ve bought a card from. Also came with an additional extra card. Cost of the card, shipping,... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Brilliant experience yet again. Bought some TCG items at great prices and they were delivered safely. They always package each item really well which I appreciate. Also great communication, kept me up... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Continue to order from Hodges, and each time they always provide the best service, clear communication if there’s any delays with stock coming in from suppliers which is out of their control. and eas... Se mer

Företagsinformation

  1. Samlarkortsbutik
  2. Leksaksaffär

Skrivet av företaget

Trading Cards Collectables Toys TCG CCG Merchandise + more FUNKO POPS


Kontaktuppgifter

3,8

Bra

TrustScore 4 av 5

183 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

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Betygsatt 5 av 5 stjärnor

I have had a positive buying…

I have had a positive buying experience. Managed to secure some trading cards that were in stock! They arrived on time and well packaged. Would use them again as a customer :)

17 september 2024
Omdöme utan inbjudan
Logotyp för Hodges Trading Cards LTD

Svar från Hodges Trading Cards LTD

Hello Kez Thank you for your review :) at anytime you require any assistance please feel free to contact us

Betygsatt 1 av 5 stjärnor

Customer Service?

After numerous emails I feel I’m now left with no choice but to leave a negative review in hope that the company can actually respond. I preordered Dragon Ball Fusion World FB01 booster box. No issues there. But months later I’m still left with nothing. After emails I finally get a reply saying they’ll chase it up. Since then I’ve had nothing. I replied asking could they respond as soon as as it was a gift. I’m not surprised I still haven’t received a reply. Nearly 3 months and only one reply to my emails.

ORDER #91921086

Edit- with regards to not receiving my emails I also made sure to reply to the email you previously sent. I do appreciate the response and hopefully I do receive an email

11 juni 2024
Omdöme utan inbjudan
Logotyp för Hodges Trading Cards LTD

Svar från Hodges Trading Cards LTD

Hello Dan - unfortunately your emails had not been getting through our filters which we apologise for.

regarding your order of FB01 Booster box, we are still waiting for Any information from Bandai - i will send you an email explaining the situation more

Betygsatt 1 av 5 stjärnor

Brought 3 exsact same cards then…

Brought 3 exsact same cards then revived two and one completely different card

3 september 2024
Logotyp för Hodges Trading Cards LTD

Svar från Hodges Trading Cards LTD

Hello Mr Bridge - we sent 2 OP03-114 | SR | CHARACTER Charlotte Linlin as this was all we had available you were refunded for 1 OP03-114 | SR | CHARACTER Charlotte Linlin and this will be with you 5-7days. the card you mentioned that was different is a FREE gift all single card orders recieve if they had to have a partial return of funds.

Betygsatt 1 av 5 stjärnor

CAFONI

unico negozio che non ha ancora ricevuto op 08, per giunta avevo chiesto un rimborso 2 mesi prima dell uscita annullando ordine che mi è stato prima.accettato poi negato dal proprietario Paolo, e poi a distanza di due settimane dall uscita ufficiale del tgc il mio pacco non è nemmeno partito dal loro magazzino

29 augusti 2024
Logotyp för Hodges Trading Cards LTD

Svar från Hodges Trading Cards LTD

Mr Brancato!

After numerous requests for emails to be sent in english you still sent them in Italian we stated that with busy times coming we cannot translate these emails every time, from our initial contact when you placed the order for 12x One Piece Card Game OP08 Booster boxes we stated that the 750 Euros was a deposit and it was none refundable which you accepted at the time of purchase, we accepted that you wanted to lower the quantity of your items from 12 to 6 which we happily agreed to and confirmed in the email with you. but you stated that no Response was given which we have the email chain as proof that was agreed this.

Also from todays email you where also very rude and blackmailing to our company aswell for not using Whatsapp and accusing us of blocking you aswell.

as you can see here - ** I look forward to leaving you a review given the nice answers you gave me and not given and you also blocked me on whatsapp, just because I asked for my order to be changed due to financial difficulty..
You are shameful, you are worth nothing neither as people nor as traders.
I will clog up trustpilot with negative reviews that you deserve.
At your disposal**

we do not accept this type of communications and this review is not to be taken as a source for how we treat our international customers. - OP08s have been confirmed delayed in transit aswell.

UPDATE!

as you can see by the link we are not the only store not to recieve our stock! it is affected all European Stores who are not a TCG+ which was airfreight to reach these stores in time for pre release.. please read the link below as this explains the situation in more detail

https://www.eurotech-group.co.uk/news/delays-in-asian-sea-shipments/

Betygsatt 4 av 5 stjärnor

The cards were excellent. Just a small comment about postage.

The cards were excellent. Well packaged and came really fast. I'm giving it 4 stars because it would have been great to receive an email when they were posted. Since it was my first purchase from this store, I was worried when I didn't receive a postage email. But I received my cards today in great condition. Would definitely recommend this store and will be buying from them again soon.

19 augusti 2024
Logotyp för Hodges Trading Cards LTD

Svar från Hodges Trading Cards LTD

Thank you for your review Mr Cherian I have sent you a private email regarding this issue. Apologies that this had happened.

Betygsatt 5 av 5 stjärnor

Quick delivery for a preorder item

Quick delivery for a preorder item, and really nicely packaged!

3 augusti 2024
Omdöme utan inbjudan
Logotyp för Hodges Trading Cards LTD

Svar från Hodges Trading Cards LTD

Hello Sean! Thank you for your review its greatly appreciated! We hope your are happy with your purchase and hope to see you again soon! if there is anything further we can help you please let us know :)

Betygsatt 1 av 5 stjärnor

There's a lot of one star reviews on…

There's a lot of one star reviews on this company for a reason don't ignore them. I bought card 156 full art psychic energy from the crown zenith set, the picture I bought from confirmed this, I was sent a standard psychic energy not my card. I thought it may of been a selection issue so have sent two emails and a text reply to the original order requestinq they send the originaland 5 days later still heard nothing. This sounds a lot like other one star reviews. You might be lucky and get what you want or actually ordered but can you take that chance, I wish I hadn't.
Further to your reply you mention nothing about the text I sent you as a reply to the order. The emails I have sent were from the link on your text contact us. I have the card and it doesn't say 156/159. It's just blank like a normal energy card. I see your response is very similar to other people's complaints about unable to see emails. I have bought from many online companies for cards and eBay and I have had no problems with any. I review quite a lot and have never felt like I have had to give a negative review about anyone other than your company. Buyers beware. Since this review admin have contacted me apologizing and admitting they sent the wrong card as there was an error with their website showing the incorrect card and a full refund was given via PayPal. I haven't got a PayPal account so have had to create one and wait 21 days for the funds to clear which they have done today. I am happy that it has all been sorted now.

1 augusti 2024
Omdöme utan inbjudan
Logotyp för Hodges Trading Cards LTD

Svar från Hodges Trading Cards LTD

Mr Haslam, we haven't had any emails from yourself regarding your order and i have checked our inbox multiple times.

the packer has checked the recording as all orders are recorded and it is the 156 full art psychic energy that was packed. most of the other 1 star reviews have been confirmed skelps for our pre order items

Betygsatt 5 av 5 stjärnor

Fantastic service

Fantastic service, attention to detail on the packaging was amazing, thank you will be using again

2 augusti 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Don't buy from here

I placed an order back in December and I never received it. The company does not reply any emails and it is impossible to get your money back.
It is a scam.

18 juli 2024
Omdöme utan inbjudan
Logotyp för Hodges Trading Cards LTD

Svar från Hodges Trading Cards LTD

Hello Mr Sanchez, We have recently moved websites so it does take us longer to find and respond to emails, upon checking i cannot see any recent emails from yourself. i will now send you a private email regarding this order.

Betygsatt 5 av 5 stjärnor

Great Customer Service and Delivery

Speedy delivery and crisp packaging. Also, there was great customer service communication through email, which helped resolve a small matter.

10 juli 2024
Logotyp för Hodges Trading Cards LTD

Svar från Hodges Trading Cards LTD

Hello Mr Shevket :) thank you for ordering with us and we will have your additional item sent out as soon it comes to release.

Betygsatt 5 av 5 stjärnor

Exceptional customer service throughout…

Exceptional customer service throughout from ordering to delivery couldn't recommend more.

9 juli 2024
Logotyp för Hodges Trading Cards LTD

Svar från Hodges Trading Cards LTD

Hello Ms Cowan - So glad your item arrived in time and that your happy with it we do hope your Daughter had a lovely Birthday :)

Betygsatt 5 av 5 stjärnor

5 stars amazing!

Ordered 2 one piece TCG products. Both came perfectly packaged. Will order again!

10 juli 2024
Omdöme utan inbjudan
Logotyp för Hodges Trading Cards LTD

Svar från Hodges Trading Cards LTD

Hello Kyle! Thank you for the much appreciated review we are glad that your items arrived safely and that your happy with them, if you do require further assistance please let us know and we hope to see you again soon! :)

Betygsatt 5 av 5 stjärnor

Thank you so much

Thank you so much! Order came well packed. Will shop again if need anything else to finish off my deck :).

8 juli 2024
Omdöme utan inbjudan
Logotyp för Hodges Trading Cards LTD

Svar från Hodges Trading Cards LTD

Hello Shayne! thank you so much for the much appreciated review we are glad your products arrived safely :) if you require further assistance please let us know and we hope to see you again soon!

Betygsatt 5 av 5 stjärnor

Great Service

Well packed so no damage to cards. Swift service, will definitely use again

1 juli 2024
Logotyp för Hodges Trading Cards LTD

Svar från Hodges Trading Cards LTD

Hello Michael! thank you so much for the review, we are happy that your items arrived safely and we do hope to see you again soon! if you require further assistance please let us know

Betygsatt 5 av 5 stjärnor

Brilliant service!

Brilliant service!
I preordered a switch game from Hodges Trading Cards. I’d never used them before but they offered an excellent price. The game was dispatched early and delivered quickly. It was well packaged and in perfect condition. Looking forward to using this store again.

27 juni 2024
Omdöme utan inbjudan
Logotyp för Hodges Trading Cards LTD

Svar från Hodges Trading Cards LTD

Hello Rebecca! We are glad your Game Arrived safely! thank you for your review we really appreciate it! we do hope to see you again soon!

Betygsatt 1 av 5 stjärnor

Don’t buy from here.

They had a product listed as low stock. I ordered it. They had other products listed as out of stock. I received an email telling me that the item is due for restock even though it was listed as in stock. I left a voicemail outside of hours as I read that the contact number was for out of hours only. No response until i emailed them a couple of weeks later when i was told i had to wait for the restock. What should have been a simple process ending up taking 3 weeks to receive my order. My friend ordered the same item as me as we needed these for a gift, worried it wouldn’t come in time my friend cancelled the order and was told there would be a cancellation fee! It was waived but this is disgraceful service. Deceptively marketed and awful customer service. The only positive thing I can say about this interaction is that the item was packaged very well when it did eventually arrive. Unfortunately won’t be using Hodges again. My friend reordered from Highland Games and the item arrived within 2 days.

25 juni 2024
Logotyp för Hodges Trading Cards LTD

Svar från Hodges Trading Cards LTD

Hello Mr Ritchie, The stock in question was always listed as restock (Always check the description) - looking at the tracking you received your booster box.

we have noticed that you placed a 5* to begin with then came in with a 1* review! if you need assistance you are more than welcome to contact us!

these were listed as restock as we sold out quite quickly and had to restock as our prices was so low, our suppliers informed us that they were coming in within the month of June. WE DO NOT CHARGE CANCELLATION FEES! as they are illegal, we mentioned that there would be an administration fee for the cancellation as the Magic The Gathering Franchise is High Demand and gets Skelped alot!

We are always here for collectors and players alike this is why our prices are an unbelievable Low. we do not allow bulk buying and B2B Buying.

Betygsatt 5 av 5 stjärnor

Great service

Delivery was super fast and packed great. The card was also in perfect condition so I’m more than happy to order from these guys again

18 juni 2024
Logotyp för Hodges Trading Cards LTD

Svar från Hodges Trading Cards LTD

Hello! Thank you for your honest review we do appreciate it Greatly! we are glad that your items turn up safely and if you require further assistance please let us know we hope to see you again soon :)

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