Had to email about 20 times and report to shopify before I finally got partially refunded on a pre order that was placed 16 weeks prior absolute joke. I’m still owed £3.50 for shipping I paid.
Företaget har svarat
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Det här tycker kunderna
Item was in good condition, as described, and shipped more securely than most any other person/shop I’ve bought a card from. Also came with an additional extra card. Cost of the card, shipping,... Se mer
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Brilliant experience yet again. Bought some TCG items at great prices and they were delivered safely. They always package each item really well which I appreciate. Also great communication, kept me up... Se mer
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Continue to order from Hodges, and each time they always provide the best service, clear communication if there’s any delays with stock coming in from suppliers which is out of their control. and eas... Se mer
Företagsinformation
Skrivet av företaget
Trading Cards Collectables Toys TCG CCG Merchandise + more FUNKO POPS
Kontaktuppgifter
Storbritannien
- Hodgestradingcards@hotmail.com
- hodgestradingcards.com
3,8
Bra
183 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Came quickly well packaged would buy…
Came quickly well packaged would buy from there again
30 oktober 2024
Excellent service
Excellent service, will definitely order from again 🙂
16 oktober 2024
Omdöme utan inbjudan
Took god knowes how long to arive and…
Took god knowes how long to arive and there’s a card missing
11 oktober 2024
Svar från Hodges Trading Cards LTD
Hello Stewart upon checking we can see that you ordered the match attax 24/25 countdown Calendar and would of been sealed so this would of been a manufacturing issue and NOT a Hodges Trading Cards Issue, we were short delivered for release the item was dispatched on 11th October and would of arrived around 13/14th Oct due to the postage you selected at checkout- also please note that that there is a disclaimer on the calendar which says some items may differ from what is advertised and also just keep in mind we are an online store and don't have preference with most items when it comes to priority deliveries ( please read back of box carefully)
Svar från Hodges Trading Cards LTD
thank you Karin your review on the Match Attax 24/25 countdown calendar it is greatly appreciated - (Please be sure to read Disclaimer from Topps on the back of the box regarding content of the calendrer)
They explained why it was late and…
They explained why it was late and arrived the next day
8 oktober 2024
Great service
Preordered a Magic The Gathering bundle that arrived pinpoint on the release day very well packaged. Great customer service with fast response, couldn’t be happier. Highly recommend.
18 oktober 2024
Omdöme utan inbjudan
Quick delivery
Quick delivery. Great quality. Carefully wrapped so arrived in perfect condition.
2 oktober 2024
Couldn’t be better
Quick turnaround. Pokémon card arrived in good nick.
They even emailed in regard to one mod the cards to ensure I understand what I ordered.
7 oktober 2024
Svar från Hodges Trading Cards LTD
Hello Joe - Thank you for your review if there is anything we can help you with please let us know :)
Svar från Hodges Trading Cards LTD
Hello Nathan - Thank you for your review if there is anything we can help you with please let us know :)
Svar från Hodges Trading Cards LTD
Hello Carl - Thank you for your review if there is anything we can help you with please let us know :)
Preorder came early which was a nice…
Preorder came early which was a nice suprise. Saw another review that mentioned they had issues with a preorder was wasn't sure at first but all turned out perfect.
Prompt delivery no issues 👍
28 september 2024
Svar från Hodges Trading Cards LTD
Hello Alec - Thank you for your Review its much appreciated , most Reviews are from customers who are not to sure about shortages and issues but if you ever have any doubts your free to email or call us and we will always try and reply to either as fast as we can,. be sure to keep a look out for some amazing! MTG Sets coming in 2025 :)
Bought ps5 with them had a great…
Bought ps5 with them had a great experience very responsive. Great customer service
24 september 2024
Svar från Hodges Trading Cards LTD
Hello Junar, thank you for your review if you require any assistance please do get in touch, we hope your new PS5 is working well. dont forget to use to your £5 off on Video Games
Avoid Hodges Trading Cards for Magic…
Avoid Hodges Trading Cards for Magic the Gathering pre-orders. They aren’t a proper Wizards store so they don’t get their stock from Wizards. They will happily take your money and convince you all is fine only to send a sketchy, half-illiterate email a few days before the launch blaming their supplier for the shortage.
Unlike when they charge you, they don’t let you cancel the order immediately, you have to wait at least 3 days.
Reading the rest of the reviews, this honestly doesn’t surprise me because one of the decks is selling for twice the pre-sale price. Either Hodges or their suppliers decided that it’s not worth the effort of keeping a customer happy so here I am writing this review.
Next time I will know to only buy from official stores that buy directly from Wizards.
I later also had issues getting a refund, mostly due to poor communication on the part of the merchant. They went on holiday and didn't set up an automated email saying that they will only respond to emails when they are back. It's a simple solution that I hope they address next time they go on holiday.
However, they also seem to have changed their policy and stopped taking the full price of the pre-order when they can't secure the product. For that, and the fact that I got a refund, I'm changing the 1 star rating to 2 stars.
24 september 2024
Omdöme utan inbjudan
Svar från Hodges Trading Cards LTD
Mr Rahle! we are with a supplier that is registered with Wizards of the coast and who purchase direct from them, we get our stock from Asmodee UK!
there is a shortage of stock for all stores including registered stores unless you hold tournaments which we do not! as the email stated we only were told our allocation today! as for other releases of Magic we have fulfilled in full.
in the future please reply to the email instead of going direct to reviewing we could of explained the situation more clearly! if you are unhappy you are more than welcome to contact the supplier directly
regards to canceling the order you can cancel at anytime but we asked for 3 days notice to inform Asmodee of the cancellation so they can make Wizards of the coast aware of it! if you want to cancel the order please email us privately!
Well packaged and beautiful immaculate …
Well packaged and beautiful immaculate cards
20 september 2024
Svar från Hodges Trading Cards LTD
Hello Ant - Thank you for your review if there is anything we can help you with please let us know :)
My review.
Hodges had the card I was looking for at a very reasonable price, which was dispatched and delivered quickly and was in excellent condition, as described.
13 september 2024
Svar från Hodges Trading Cards LTD
Hello Jason - Thank you for your review if there is anything we can help you with please let us know :)
Great company, great service!
Great company, great service, and a genuine pleasure to deal with! :)
21 september 2024
Svar från Hodges Trading Cards LTD
Hello Alex - Thank you for your review if there is anything we can help you with please let us know :)
Excellent service
Hodges ran a competition during my order and I won some free Star Wars Unlimited products. This was exhilarating to find out and my experience with them is fantastic. They are hopefully helping me with an issue I have moving abroad also which would be phenomenal.
10 juli 2024
Omdöme utan inbjudan
Svar från Hodges Trading Cards LTD
Hello Mr Millington :) you are very welcome and we do look forward to helping you once your over seas, dont forget to keep in contact with us so we can continue the support
Amazing service
Amazing service! Received multiple sealed boxes and also pulled some amazing stuff!! Will buy more again!
11 september 2024
Svar från Hodges Trading Cards LTD
Hello! Thank you for your Review its very much appreciated, don't forget to send in images of your pulls to us as there are prizes to be won! hodgestradingcards@hotmail.com
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