Hire For Baby Omdömen 

Sydney trip

Honestly, don’t waste your money. The pram we hired was very outdated and, more importantly, it wasn’t comfortable for my baby at all. Not to mention the car seat wad terribly old and unsafe. For a service marketed as premium, there was nothing premium about the experience or the quality of the equipment.

I expected much better condition, comfort and overall quality for the price we paid. Unfortunately, I wouldn’t recommend hiring from here.

I hired the ‘premium’ forward facing car seat for my recent trip to Darwin and when I arrived I found it to be only 6 weeks out from expiration, meaning it was nearly 10 years old!! The seat was old, worn and no where near the image on their website. When I contacted the franchisee, I was offered a replacement which was not much better. They offered to send a refund which I accepted however then they proceeded to screen my calls and ignore my text messages for 1.5weeks! I escalated this to the owner of Hire for Baby (who was extremely hard to contact because of no information on their website and their messaging system is an AI bot), the owner has not yet given me any resolution re the fact that the car seat was near expiration and of a poor quality (should not be in circulation) or any explanation why the franchisee was not communicating with a customer. I have received my refund but with still no communication. Not very impressed at all.

I was recommended Hire for Baby to use for an upcoming trip to Hobart, TAS for car seat hire. I've been trying to contact the company for 2 months now about our upcoming booking as I've not received a payment invoice, therefore uncertain if my booking is confirmed or not. When you call the company you are connected with an AI bot who takes you round in circles, with no option to escalate or speak to someone. The AI bot tells me each time someone will call me back quickly, but I'm still waiting 8 weeks later. Each time I call them I psych myself up for it, because it's such a frustrating process. The AI bot is not fit for purpose and completely ineffective at handling customer concerns.

We just visited the Sunshine Coast with a 5 month and 2.5 yr old. Megan, Heidi and the gentlemen there who's name I can't remember were all amazing. Very helpful, friendly, very accommodating and rang straight back everytime a call was missed and were super easy to deal with. Carseats were immaculate and fitted extremely well. I had to extend my hire time twice. Wasn't a problem. I'd definitely recommend them and I'd definitely use them again.

Booked for a child seat for South Melbourne and followed the instructions to contact the branch for payment and pick-up, only to have an answering machine or poorly designed AI take me around in circles back to the website. I also tried thier City branch with no luck. After several attempts we had to opt for a taxi service during the time. Do yourself a favour and try a reputable retail option that also offers hire services.

Found out after driving my granddaughter around for 12 months that my seat, fitted by Tariq was never fitted correctly. Thank goodness I wasn’t in an accident. Informed Hire for Baby, they accused me of moving the seat myself and making it unsafe.
Keep your babies safe and don’t use this company.

Marie from Hire for Baby did a spectacular job when I hired a car seat recently
Her Customer Service was great and she is located in the western suburbs of Melbourne and I initially spoke to her thru the Sunbury area

Mel was excellent to deal with - very responsive and helpful. We hired a car seat, travel cot and high chair for our 7 month old daughter and everything was delivered to our door and was perfect for our needs. Would recommend this service and would use it again myself should we be in Adelaide again. Thank you, Mel!

Mel from the Adelaide South service was absolutely fantastic. Got us the baby seats we needed at short notice and was so helpful in organising the best way to collect them from her and deliver them back. She even came to the airport to pick them up from us during the Christmas break! Can't recommend this service enough!

We have flown into Adelaide airport recently and hired car seats and a travel cot. The service from Mel was incredible- she was easy to contact by phone and email, provided perfectly clean and well-fitted seats and a fantastic cot. We have used this service twice now and will absolutely be using Hire for Baby again and again. And again. And probably again.

DO NOT USE HIRE FOR BABY!! Arranged for a carseat to be installed in our hire car for a trip to Melbourne with our toddler, paying in full, up front, and providing all of our hire car booking details. Arrive in Melbourne to find ourselves stranded as no car seat was installed, and no one was answering either the branch or head office phone numbers. After over 30mins of trying to contact someone my husband had to take our exhausted toddler on extensive public transport as I drove the car to our accommodation. The hire for baby branch argues that they installed a car seat and the hire car company gave us the wrong car, but the Thrifty employees on site advised no one had been to install a car seat that day. Hire for baby refuse to refund us, despite the fact whatever happened is not our fault and either way we were left stranded, without a car seat, and extremely stressed. If they can't do their one job properly and work efficiently with the hire car companies, their service is not fit for purpose.

RESPONSE TO HIRE FOR BABY:
As advised to you directly, this "email" was never recieved, the hire company had no notes on our booking of you coming to install the seat, and we obviously do not have the car seat. You were also uncontactable - so how is this an acceptable customer experience? I also guess you have already collected the car seat back from Thrifty surely (if it was ever actually installed) so why am I being charged for something I never recieved? All I can do is share my experience to warn others now.

Hired a pram from the Gold Coast branch - we not only received the wrong pram, but it was dirty when we got it. Unfortunately I wasn't picking up the pram myself so I didn't notice until the following day when we went to use it. Unlike what is stated on their website the pram had not been cleaned or sanitised after the previous use as there was still food and rubbish in the canopy from the last user. Have tried to contact owner but have received no response. Very disappointed. For the amount of money that we paid what we received was unacceptable. Will be looking to hire elsewhere next time.

I had a very disappointing experience with this company. They lost my pram stuff, and what's even more frustrating is their lack of responsibility.

Despite contacting their customer service multiple times and providing all the necessary information, they failed to resolve the issue or offer any compensation for the loss. This kind of negligence is completely unacceptable.

I would strongly advise anyone considering using this company to think twice. Their inability to take responsibility for their mistakes is a major concern. Hopefully, they can learn from their shortcomings and improve their customer service in the future.

Communicating with staff was difficult at times due to land line only

Company ignores you and am still awaiting a refund on an invoice I paid to have a hire car seat delivered to me whilst my house was being packed up. At 8:50pm when the seat was still not delivered I messaged the lady who was supposed to be delivering the seat who said she wasn't far away but I said I'd like to cancel only if I can get a refund and from that moment I have flat out been ignored. I have messaged her and her email multiple times following this up and will not give up!! Shocking company and I have not recommended them to anyone!!!

Appalling! Absolutely terrible experience. Tried numerous times to get in touch with multiple branches, via website enquiry, email, phone call. Nothing. I requested to hire a capsule and adapters, was sent an email saying my order was received then silence. No invoice, no response to my follow up email, no answer via phone so tried another branch and had exactly the same experience. I should have read the other reviews here first, obviously a common occurrence with this so called business

Appalling customer service and unprofessional! The worst customer service I’ve ever experienced! Zero stars

Some feedback regarding your hire for baby and their branches. Applied to hire a capsule from Mornington branch on 2nd of September. Was never contacted, sent an invoice or told what was happening with my order. Then phoned the Ringwood location as was advised they had stock. Was told they'd transfer my order and I can just contact closer to the date to arrange pick up. Again never received any paper work, or further contact. Then when I rang to arrange pick up, I was told they didn't have a record of my order and what did I want. What an absolutely unorganised operation! The person from Ringwood still did not follow up or contact me. Obviously they don't have hiring policies or customer service training from either head office or branches.

The customer support we received from Rita & Hugo from Hobart Baby for Hire was exceptional! Equipment was in excellent condition & clean. And very affordable. Made our holiday with a 7 week old super easy. Thanks a million. Shayne, Chris & Otis :)

We’ve had such an incredible experience with Mel. Always friendly and helpful, nothing ever seemed like a hassle. The car seat and double pram were both in beautiful, clean, practically new condition. We also needed to hire both the pram and the car seat for an extra day due to another covid lockdown, Mel was very quick to respond and so very helpful. Highly recommend!!