Another one to avoid. Slowest payers in over 20 years of online gambling. Awful customer service, takes forever to connect on live chat, then they lie about withdrawal. Don't answer emails either
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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Not great so far. The site itself is ok and has good variety of games. But that is irrelevant if you win and can't withdraw your winnings because they are stuck in a pending state. Withdrew Friday, ex... Se mer
Absolute joke of a company but going by the reviews looks like they did me a favour .Deposited £25 got 100% Bonus play with £50 ok this looks good played immortal no chance did fairly ok there and the... Se mer
The site and layout is ok. Game play is fairly average and what you expect from an online casino. However, my issue is that it keeps kicking me out roughly every 30minutes or so whether I am winning o... Se mer
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Terrible services - FCA and the Ombudsman will be notify STAY AWAY
THIS IS AWFUL - I AM STILL FIGHTING TO GET MY FUNDS DESPITE HAVING SENT ALL THE DOCS AND INFO REQUIRED - AWFUL Terrible services - lost my personal data - lied about having everything they need to amend my account for my withdrawal - they are pushing people to not withdraw their funds and make them wait - this is a breach of their license - they are using vulnerability of gamblers - this is just awful and I will complain to THE FCA - I have spent hours and hours talking on chat for nothing - people say different things every time - they will change this or that and when you want to check nothing has been done - at some point someone told no worries your payment is in the queue - this was false - If I hadn't contacted them again to check I would have never known - they are deliberately buying time for you to not withdrawal
Bad casino I was register and started…
Bad casino I was register and started play whit bonus credits nd my deposit aswell .. very low low payouts games .. coz they are rent games 3rd party providers.its mean 3 companies makes profits from player after casino make profits from player than if left something in casino than u can get some win ..u guys I can recommend that before u register any uk casino plz ask before they rent it games directly genuine providers or from brokers... coz most of online uk casinos rent it game from brokers... sorry my English but I try to explain best I can .. I hope you can understand me guys ...
Fraudulent!
Fraudulent!
Went through a cashback site to their online casino as they promised 30 cashback for a deposit of 30 or more. Deposited and played through the 30 but the cashback was refused. They dont give any explanation. Clearly a scam to get people to deposit. Shame really as I have since deposited over 400 with them after becoming a little too addicted to the games and would have probably continued spending money with them regularly in the future, so I suppose I should be thankful they scammed me, at least I know I wont be losing any more money with them!
PLEASE PLEASE don’t bet with them
PLEASE PLEASE! Do not bet online with Betway or Hippodromeinline.com. They are fraudulently finding loop holes to keep your money. They have a system where they penalise you and keep 64% of your money?? I had a £100 win which they confiscated because I used my partners card. After sending them countless bits of verification( over two weeks) they still can’t verify. Incompetence at its highest level. I told them to “keep it”, obviously they need it more. Please do not use this company online. I cannot speak for the land casino as I haven’t been, but online slots or casino etc. Steer clear. You want a fair chance to win some money online?? Don’t use these people. The most dishonest, unprofessional and unorganised company o have dealt with. Use more well known reputable companies like sky, virgin, slottboss, but not these fraudsters. Ignore this AT YOUR OWN RISK!!
hippodrome land based is a great great…
hippodrome land based is a great great great casino i lost a lot of money there too:) but online is really bad not only hipodrome but all in general... pay out rate is very very low you need to put millions in then if you are lucky you will get 100 back...
thats why i suggest everyone to steer clear from the online casinos and stick with the land based not only you are dealing with actual people... but also trustworthy sites...
I lost and i won on land based casinos the amounts are not very important I am a loser in general but at least there is a possibility of actual winning in real casinos... where as in online the possibility of winning 100 quid is even a small possibility let alone retriggers and great spins...
just because of the land based casino i am giving a 2 star otherwise it does not even deserve 1 star
Not Just Customer Service... Much, Much More!!!
I often wonder, exactly why it is that I enjoy the casino so much?. Is it the chances to win big? The times where I do? Or is it, the thought of what I would do with all that money? The answers we imagine and what actually happens is far more amazing.
The dreams of where i would travel to, seem so far away from where i am. And yet. When matched with distance across a globe, it seems impossible.. Not only travel, but in this day and age, technology creates a span twice the size when we look for human contact.! What is left?
I will tell you... This is not just a casino, online, where you're some number. I had an issue about receiving some spins, a deposit i had made, as well as a problem with information and logging in ( Pretty much the whole lot!) I thought surely i should just forget it and move on.
Then I met BYRON!!!!!! ...A Computer? No, Lord Byron? No, Not even Close... I'm talking about BYRON The man, the one of whom all customer service representatives should be modeled after. I hope that everyone gets to experience the complete competency, and absolute professionalism usually reserved for VIP's or people who have won millions. But with BYRON Its VIP 24/7. Tailored for me an experience of a moment where i felt as i do with my dreams..... The Distance of a thousand miles, a latitude of powerlessness; but he gathered it all alike ATLAS himself, and BYRON, Customer Service GOD, with the whisk of his keyboard and will, cast it from his shoulders as simply as a snap of his fingers, and as quickly as they arose. Fearlessly taming all my queries like a Pride Of Savage Lioness, fresh off the kill, rendering them passive as house cats.
BYRON, never knew that I lost 3 good Friends this week, or lost my job in the same week as well.. But, i will be more honest than I was above.... He made my day.. And so when i say that... I hope that you all know the magnitude of how my day changed thanks to BYRON, when i say that. Thanks BYRON... I don't care bout those free spins. I won already with your Help today. DANKIE BRUUUUUUUUUU!!!!!!
Top Notch Customer Service
I had an issue that was a little tricky to figure out and the agent (Nicholas) took the time to look into it and find a resolution. Exceptional customer service. A+++ 👌🏼
Great customer care service
Algud very goodiloved ut
They have done major damage to my life …
They have done major damage to my life , and it wasn't about money. they are evil and bad people. they don't respect their visitors/ customers and all they want to take your money as much as they can.
I have become very depressed and jobless as a result of what they did to me two years ago , it has completely changed course of my life.
Waiting for Karma to punish them soon!
Funding withdrawal unnecessary …
Funding withdrawal unnecessary delays...
I funded two transactions by PayPal on Friday evening, the funds went through instantly - very good!
When I went to withdraw the funds, they are still say in a pending queue. It turns out they give you a 48 hour cooling off window before giving you the funds, whereby you can instantly put them back in your live account.
They also then take after 48 hours up to 24 hours for processing.
Refunds with PayPal are instant, in the same way that payments are instant.
This is a blatant scam - they try to force the gambler to gamble more by holding on to their money and not letting them withdraw.
Great customer service!
Thank you Sharifudeen, you were extremely helpful and quick!
AMAZING
My agent monique was absolutely brilliant. Very helpful and answered every question promptly. Great customer service :)
Huge win account shut
They are part of betway group , won £14000 but they said because I self excluded with betway ( which had expired ) they closed my account and kept the money . Steer clear of them
Kylie & Antonio helped me in two languages.
Friendly, helpful, real people not bots. 5/5.
amazing customer service
Had a small query so i used there chat facility, where someone was available straight away. My issue was resolved in less than 5 mins and the staff member was so friendly and helpful. Would recommend to all.
The most trustworthy & respectable casino you will ever come across
The hippodrome online casino is 100% in every way. I like to visit land based and online casinos and have tried and tested them all! I've received very poor service at some but since giving hippodrome online a go I've been impressed the whole way. Even their land based casino is the most proffesional, sophisticated & extravagant out of all casinos I have ever visited. As always I was a bit sceptical about giving online casino a go after bad experiences with other casino brands so was very impressed when using hippodrome online their deposit options are quick and easy, customer service are always at the end of a phone or click of an email they go out of their way to make you feel comfortable and fully in the know with everything that's going on, if your lucky enough to win then they process withdrawals very speedily without delay. You can trust this company is genuine and very professional. Please have fun and gamble responsibly ~1happycustomer~
Great Casino, Great Games, Great People!!
I started playing at Hippodrome a few days ago and I have to say I'm very satisfied with the customer service Special thanks to (Sharifudeen) who helped me with every question I had. Very good games and a lot of fun. The live dealers are very nice and allways smiling. keep it up!! :D :D Recommended Casino for sure!!
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