My review is based on being a user of the platform itself, not the tradespeople that provide the services. I have simply requested 2 things of the platform; that they delete my account as I no lo... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
There were lot many communications lot many people approached but what I don't like is the communication should be through app and not sending personal details to the tradies. Personal details like na... Se mer
Företaget har svarat
Hipages good but accountability should be improved. So many Trades send separate text asking details. So, try to communicate only via hipages. If you have bathroom job, try to find someone who can do... Se mer
I had Michael from MBP electrical install and supply downlights. I requested an electrician on Saturday night and Michael came out the next morning at 8am. He was so nice and so fast. I couldn't... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Australia's #1 place to connect with tradies
Kontaktuppgifter
PO Box 2210, 2012, Strawberry Hills, Australien
- 1300 762 994
- support@hipages.com.au
- hipages.com.au
3,4
Medel
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 71 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Much easier way to find a tradie…
Much easier process of finding a tradie than trying to ring around directly.
Because you only get contact by those that are interested you are already half way to getting it done.
Tradies rely on reviews back through hipages and so far I’ve only had quality work done
27 september 2025
Omdöme utan inbjudan
Tried to use multiple times
Used multiple times. At times got no response, other times got 1-2 responses from what appear to be very dodgy tradespeople. Won’t be wasting my time again.
2 september 2025
Omdöme utan inbjudan
As a trades person trying to offer…
As a trades person trying to offer services, terrible communication from Hipages
Very rude when questioned about certain aspects of there TnC’s. .
These sites are there to help connect people with services.
Subscription services do not have the right to demand.
12 september 2025
Omdöme utan inbjudan
Svar från hipages
Hi Matt,
Thanks for sharing your feedback. We’re really sorry to hear if anyone came across as rude when you raised your concerns – that’s definitely not the kind of experience we want any of our customers to have, and we’d like the chance to look into this further.
Just to clarify, our terms and conditions are transparent and shared with tradies when they first sign up, when switching or renewing packages, and they’re always available on our website. To make things even clearer, we’ve also created a visual version of our T&Cs here: https://assets.hipages.com.au/hipagesTradieTerms20250630.pdf
If you could provide us with a few more details, we’d really appreciate the opportunity to investigate what’s happened and make things right. You can email us at support@hipages.com.au and we'll look into what's happened.
Thanks,
The hipages Team
Don’t go there
Don’t go there . They are misleading . We entered a $1 3 month deal , we topped up our lead credit & it signed us up for a years contract. They refuse to let you out of the contract & refuse to refund us the $250 extra ae paid . Now we are stuck with with them for a year . Total rip offs that do not care
8 september 2025
Omdöme utan inbjudan
Svar från hipages
Hi Kristy,
We’re sorry to hear about your experience and understand how frustrating this must feel. This is not the kind of impression we want to leave with our tradies.
Just to clarify, when moving between different packages the contract terms are clearly outlined at the time of change, and these are shared upfront so you know exactly what you’re signing up for.
That said, we’d really like to take a closer look at what’s happened in your case. If you could email us at support@hipages.com.au
with your details, we’ll happily investigate further.
— The hipages Team
Biased Reviews Put Customers at Risk
Hipages presents itself as a platform for connecting with contractors, but its review system is misleading and heavily biased in favor of contractors. Negative reviews are not posted, yet positive reviews are allowed, which can mislead consumers and allow contractors to potentially post fake or inflated reviews.
When challenged, hipages claims it is “not a review site,” yet it clearly displays positive reviews and star ratings, creating the impression of impartiality. This contradiction puts consumers at risk of making hiring decisions without a true picture of a contractor’s performance.
I personally hired a carpet layer through hipages. The work was done poorly, and despite multiple attempts to fix it over several months, the issues were never resolved. In most cases, the work was made worse. Hipages’ system offered no way to flag or warn about this, leaving me and future consumers vulnerable.
Proceed with caution: hipages may look like a trusted source, but the review system is biased and incomplete, and can give a false sense of security when choosing contractors.
24 augusti 2025
Omdöme utan inbjudan
Svar från hipages
Hi Michael,
Thank you for sharing your experience. We’d like to clarify that hipages is not a review site - our platform is designed to connect homeowners with tradies. That said, if a homeowner hires a tradie and chooses not to recommend them, this is reflected in the tradie’s star rating, helping other users make informed decisions.
If you’ve had a negative experience with a tradie, our Trust & Quality Team is available to review and mediate complaints, working with both parties to resolve issues. You can contact them directly at support@hipages.com.au with the details of what's happened.
We take feedback seriously and are committed to creating a safe and trustworthy platform for both homeowners and tradies.
Worst of all is the spam and scam calls I now receive
The prices are insane but worst of all is the spam and scam calls I have been receiving ever since signing up as a tradie. Each lead has up to 3 tradies paying lead prices from $15 to $100 each and then other tradies can also send their details. Just another middle party taking the piss
19 augusti 2025
Omdöme utan inbjudan
Svar från hipages
Hi Emilio,
Thank you for your feedback. We aim to keep our lead pricing fair and competitive while giving tradies access to genuine job opportunities.
If you come across a lead that doesn’t seem right for you, you can simply ignore it. In some cases, if other tradies aren’t interested, the lead may come back around at a reduced rate, giving you another chance to engage.
We’re always looking for ways to improve the experience for our tradies and appreciate your input.
👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽Since the…
👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽Since the business was sold High pages is not any good. I’m a tradie and I was with High pages for a few years.
14 augusti 2025
Omdöme utan inbjudan
Svar från hipages
Hi Parviz,
Thanks for your feedback. Just to clarify, hipages has not been sold and is still run by our co-founder, who is dedicated to creating a trusted platform for homeowners and tradies. If you’d like to discuss any issues, our Support Team is happy to help at 1300 762 994.
We look forward to hearing from you on how we can assist you with your business.
RYAN from Hi pages came out to my…
RYAN from Hi pages came out to my building and set up my blinds. Did a great job! Good service. Friendly. Pleased with work. Quick service. Would recommend! ( offered him a tip, but said all part of the service ) 😀
14 augusti 2025
Omdöme utan inbjudan
Svar från hipages
Hi Scott,
Thank you for your feedback! We’re thrilled to hear that Ryan provided friendly, efficient service and that you’re pleased with your blinds. We’ll be sure to pass on your kind words - he’ll really appreciate it!
You really need to take this seriously
You really need to take this seriously, this guys(Hi pages)is going to do They’re best to scam you for at least for six months
1 juli 2025
Omdöme utan inbjudan
Svar från hipages
Hi Moj,
We can assure you that hipages does not scam our customers. We have a dedicated Account Management and Service Team to assist you with any concerns. Please just give us a call on 1300 762 994, or send us an email to support@hipages.com.au, so that our team can help address any issues you've been having.
My suburb's postcode is out of sinc with surounding suburbs
I've found that if I use the post Code for my adjoining suburb I get contacted by local tradies. Glenfield 2167 is in the City of Campbelltown, not Faifield or Auburn.
Hipages need to adjust their tradie allocation algorithms
31 juli 2025
Omdöme utan inbjudan
Waste of money
Dear Amazing people. PLEASE PLEASE make sure you’re certain about getting your job done as hipage charges tradies $160 and more per job that you are posting for free. So if you’re not sure about getting it done, please don’t post it and don’t waste tradies money for nothing! Thank you
22 juli 2025
Omdöme utan inbjudan
Svar från hipages
Hi Aref,
Thanks for sharing your perspective. We appreciate you highlighting the importance of homeowners being clear about their job requirements before posting. This helps tradies make the most of their time and ensures a smoother experience for everyone.
If you ever have issues with a lead - you can report it directly via the app, and our team will review it. This helps us make sure tradies are supported and can get the most value from the platform.
Untrustworthy and unscrupulous operator
Untrustworthy and unscrupulous. They changed my energy provider without any notification. I found out the rate was only more attractive with the sign on credit of $50. Within a month my new energy provide Momentum Energy increased their rates by 10%+ leaving me worse off by $500+.
18 juni 2025
Omdöme utan inbjudan
The tradies that were selected to call…
The tradies that were selected to call customers are responsive, but they are all scammers. The couple of jobs that was done were half done and you have to finish the jobs yourself. The only fast and efficient thing from those tradies were demanding you pay them. If you are looking for dodgy tradies then use hipages. I will never use this site ever again and will make sure to not let anyone I know use this SITE EVER.
7 juli 2025
Omdöme utan inbjudan
Svar från hipages
Hi Andy,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been when the work wasn’t completed as expected.
We have a dedicated Trust & Quality Team whose role is to assist homeowners in situations like this. They can review your concerns, mediate with the tradie, and help work toward a resolution. Please reach out to our team directly at support@hipages.com.au so we can support you.
We take feedback seriously and are committed to ensuring a safe and reliable platform for all homeowners and tradies.
🚨 TRADIES BEWARE
🚨 TRADIES BEWARE — HIPAGES IS A SCAM 🚨
HiPages will trap you in a 12-month contract with a pathetic 7-day cooling-off period. Sounds fair — until you realise the leads are fake, dead, or already completed before they even hit your phone.
When you call them out? They don’t care. They’ll refuse to cancel your contract, hide behind fine print, and keep charging you MONTH AFTER MONTH for absolute rubbish.
This isn’t just my story — it’s happening to hundreds of tradies.
Check the reviews. The horror stories are real.
Don’t get screwed. Don’t sign up. Stay the hell away from HiPages.
9 juli 2025
Omdöme utan inbjudan
Svar från hipages
Hi Scott,
We’re very sorry to hear you’ve had a frustrating experience, but we want to be clear: hipages is not a scam. We are a publicly listed Australian business, subject to strict regulatory and auditing requirements to ensure all operations are above board.
Regarding leads, every lead on our platform comes directly from a homeowner seeking a tradie. While not every lead will convert into a job, we have a robust lead review process to assess leads, and credits can be applied where appropriate.
If you have concerns about your account or contract, our Support Team is happy to review them with you directly. Please reach out at 1300 762 994 so we can assist.
We take feedback seriously and are committed to ensuring all tradies have a fair and transparent experience on the platform.
Hi-pages will not publish negative…
Hi-pages will not publish negative reviews!! Have used hipages in the past with okay results, this time got a dodgy tradie who quoted 200-300 and didn't arrive when arranged and then when he finally came cleared the blocked drain in 20 minutes and then gave us a bill of $660 and wouldn't honour quoted price and wouldn't leave until we had paid. I can't even warn others customers not to use him because noone sees negative reviews and hipages continue to protect dodgy tradies. Easiest option don't use hipages!
10 juni 2025
Omdöme utan inbjudan
Svar från hipages
Hi Ted,
Thank you for sharing your experience. We’re very sorry to hear about the issues you had with this tradie and understand how frustrating that must have been.
We have a dedicated Trust & Quality Team whose role is to assist homeowners with complaints like yours. They can review the situation, mediate between both parties, and help work towards a resolution. Please contact our team directly at support@hipages.com.au so we can look into this matter and support you.
We take feedback seriously and are committed to maintaining a safe and reliable platform for both homeowners and tradies.
Horrendous service
I signed up to Hi-pages as a contractor, but only ran my business for 3 months before taking a job, alot of the leads are time wasters and not worth your time. They refused to release me from my 12 month contract and continue to bill me. Will never deal with them again!
7 juli 2025
Omdöme utan inbjudan
Svar från hipages
Hi there,
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. While we understand that not every lead will result in work, we do aim to provide value and support to all tradies on the platform.
Regarding your contract, if this is your first contract with hipages, it should typically be a 6-month term rather than 12 months. We’d really like the opportunity to review your account and assist with this. Please contact our Support Team at 1300 762 994 or support@hipages.com.au, and we’ll work with you to resolve the issue.
SCAM ALERT!
By far the worst decision you can make is to sign up with hipages. Most leads are FAKE and hipages do not answer as to why credit is removed if not used within a certain time frame. Put your money elsewhere to advertise or use a virtual assistant.
6 juli 2025
Omdöme utan inbjudan
Svar från hipages
Hi there,
We’re sorry to hear about your frustrations, and we’d like to clarify a few important points. hipages does not send out fake leads - we are a publicly listed Australian company, and as such we are subject to strict auditing and compliance requirements. Every lead on the platform comes directly from a homeowner looking for a tradie.
That said, we recognise that not every lead will work out. This is why we have a robust lead review process in place: if you feel a lead is not genuine, you can report it directly in the app and our team will review it. Where appropriate, lead credits are applied back to your account.
We’d really like the opportunity to look into your account and concerns in more detail. Please reach out to our Support Team at support@hipages.com.au so we can assist you further.
Don't waste your time trying to get a tradie through Hipages.
I have tried numerous times over the years to get a tradie to do various jobs for me on Hipages. I have now given up and will never use them again. Either the quotes are ridiculously high or the only quotes you get are from tradies who live the other side of town, promise to come and do the job and don't turn up.
18 juni 2025
Omdöme utan inbjudan
Svar från hipages
Hi Angela,
Thank you for taking the time to share your experience. We’re sorry to hear you’ve had trouble finding the right tradie through hipages - that’s certainly not the experience we want for our customers.
We understand how frustrating it is when quotes don’t meet your expectations or when tradies don’t follow through. We are constantly working on improving both the matching process and the reliability of our network, so homeowners can connect with local tradies who are ready to do the job.
If you’re open to giving us another chance, our Service Team would be happy to assist you directly and help find a tradie better suited to your needs. We can include your budget, along with preference of local tradies in the job description to ensure we provide you with the best match possible. Please reach out to us at support@hipages.com.au and we’ll do our best to make it right.
Very prompt and professional contractor…
Very prompt and professional contractor - still waiting for job to be completed but feel confident that there will be no problems
20 juni 2025
Omdöme utan inbjudan
Svar från hipages
Hi Nicholas,
Thanks so much for your feedback! We’re glad to hear you had a prompt and professional experience so far, and we’re confident the rest of the job will go smoothly for you too. We look forward to connecting you with more trusted tradies in your future home improvement needs.
Hipages is not worthy
Unfortunately, I got to know the Hipages platform through a friend. I've had problems with Hipages from the beginning, and it's been 5 months, but I still can't use it, and nobody can help me. The money is debited every month, but I haven't received a job offer from them. I'm unable to view offers or send quotes, which prevents me from securing a job. Of course, I have given all my information and my business is registered legally. Minimum contract is 6 months, thank god it will be over soon. But they could make a lot of money from me if they made it easier. The whole service and use of the websites is too complicated.
31 januari 2025
Omdöme utan inbjudan
Svar från hipages
Hi Alex,
Thank you for sharing your feedback. We’re sorry to hear that you’ve had difficulties getting started with hipages and haven’t been able to access the opportunities you were expecting. That’s definitely not the experience we want for our tradies.
We’d love the chance to help turn this around. We have a dedicated Service and Account Management Team who can work with you directly to troubleshoot any technical issues with the app and provide tips on how to win work through the platform. Many tradies find that a few small adjustments to their profile, quoting approach, or settings can make a big difference.
If you’re open to it, please reach out to our Support Team at support@hipages.com.au, and we’ll make sure someone gets in touch to walk you through everything step by step.
We really appreciate you giving hipages a try and would like the opportunity to support you in getting the most out of your membership.
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