hipages Omdömen 

1 419
TrustScore 3.5 av 5

3,4

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

My review is based on being a user of the platform itself, not the tradespeople that provide the services. I have simply requested 2 things of the platform; that they delete my account as I no lo... Se mer

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Betygsatt 4 av 5 stjärnor

There were lot many communications lot many people approached but what I don't like is the communication should be through app and not sending personal details to the tradies. Personal details like na... Se mer

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Betygsatt 3 av 5 stjärnor

Hipages good but accountability should be improved. So many Trades send separate text asking details. So, try to communicate only via hipages. If you have bathroom job, try to find someone who can do... Se mer

Betygsatt 5 av 5 stjärnor

I had Michael from MBP electrical install and supply downlights. I requested an electrician on Saturday night and Michael came out the next morning at 8am. He was so nice and so fast. I couldn't... Se mer

Företaget har svarat

Företagsinformation

  1. Heminredningsbutik

Skrivet av företaget

Australia's #1 place to connect with tradies


Kontaktuppgifter

3,4

Medel

TrustScore 3.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 71 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,4

Alla omdömen

(1 419)

171 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

I really needed to have various work…

I really needed to have various work completed in the garden and house before Christmas
Every time I needed a tradie I had 3 responses within 24 hours
I had been provided with 2 quotes within a few days and work started and was completed as agreed in good time with excellent attention to detail
Absolutely thrilled !!

15 oktober 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Waste of time

Site is incredibly difficult to navigate, I had to download the app which wasn’t much better. The quality of the trades is below par. I won’t use it again.

18 november 2025
Omdöme utan inbjudan
Logotyp för hipages

Svar från hipages

Hi there,

We’re sorry to hear about the difficulties you experienced with our site and app, and that the quality of the trades you were connected with didn’t meet your expectations. This isn’t the experience we aim to provide.

If you’re open to it, we’d really appreciate the opportunity to look into what happened. Please email us at support@hipages.com.au
with more details about your experience so our team can review this further.

Thank you for your feedback - it helps us improve.

Betygsatt 1 av 5 stjärnor

Useless but expensive

Honestly, other lead generation sites are far better and cost-effective without contractual commitment. The leads here are not of good quality at all but expensive.

17 juli 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Misleading and unprofessional

I didn't know much about hipages before I found them online and expressed an interest. One of their representatives called and honestly seemed very friendly. I explained I was considering doing some independent work in a specific trade. She assured me that there were multiple leads advertised that very day and no interested tradies. She (Kylie) also assured me I could sign up for a 6 month contract but if I wasn't happy there's a 7 day cooling down period I could activate and walk away no worries. I was a little hesitant but she became quite pushy in hindsight and persuaded me there was no risk. I signed up and logged in to view the ads she told me about, none of them were there to my dismay. I gave the site a few days before I tried to activate the 7 day cooling off period but because I selected a couple of leads not directly linked to the line of work I do I was locked in although I was lied to at the start! I have cancelled my direct debit and currently seeking a refund. They keep deflecting my complaint and urging me to update my profile. Very poor experience.

10 oktober 2025
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

My first experience was three responses…

My first experience was three responses and when I responded to them there was no response from them
Second attempt I got one responses for both requests and now one is complete - locksmith and second one said would get back to me still waiting for when he can come

3 november 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Where is the NO star option...I was…

Where is the NO star option...I was interested to see the same from other tradies here...being completely ripped off and contract exit almost impossible. We have phoned, cancelled that many times. They had the pleasure of taking our $79 a month when for over a year we have said we are not doing any contracting work. And then they have the audacity to have their team keep phoning to try and keep my hubbie to keep signed up. On top of that I am unable to freely delete my credit card from their system. That in itself is an issue. I would not recommend any tradies to use, just advertise via social media and hopefully customers will support small business and not utilise this system either. I certainly wont again.

3 november 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Hi pages electricity is a total scam

Hi pages electricity is a total scam , they promise a 20% saving , convert your account to them then 6 months later say you don’t qualify for the discount stating they asked for bills which hadn’t been posted from previous supplier during the changeover period .
Steer clear of them .

20 oktober 2025
Omdöme utan inbjudan
Logotyp för hipages

Svar från hipages

Hey Greig,
Thanks for reaching out and we're sorry to hear about your experience with hipages energy.
Are you able to email us at support@hipages.com.au so we can look into this further with you please?
Thanks,
hipages Team

Betygsatt 1 av 5 stjärnor

Dodgy Advertising

Hired a l tradesman through this website. The tradesman’s ABN was registered, however the business name was not registered.
HiPages has a duty of care to ensure those advertising are who they say they are to protect the consumer. IT IS ILLEGAL IN QUEENSLAND TO TRADE WITHOUT A BUSINESS NAME, if you are trading under anything other than your legal given name. The tradesman spray painted my fence, he didn’t powder coat it and now 6 months later paint is peeling off and I cannot go to ASIC to get the guys details to serve him QCAT papers.

8 april 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

As expected honest and reliable some…

As expected honest and reliable some thing that is hard to find this days that's all I want from a service any extras its a bonus 😀

20 oktober 2025
Omdöme utan inbjudan
Logotyp för hipages

Svar från hipages

Thanks so much for your lovely feedback Xavier! We’re really glad to hear you had such a positive experience. Honesty and reliability are exactly what we aim for. We agree, those qualities can be hard to find these days, so it’s great to know your tradie delivered on both.
We look forward to helping you out with your next home improvement project!
Thanks,
The hipages Team

Betygsatt 1 av 5 stjärnor

⭐ 1-Star Review for hipages

⭐ 1-Star Review for hipages
Hipages is a total scam. They bleed tradies dry — charging for cancelled leads that never turn into real jobs. You pay upfront and get nothing but excuses when you ask for help.
Everywhere you look, it’s the same story — pages of 1-star reviews from other tradies saying exactly the same thing.
This company doesn’t support small businesses — they use us to line their pockets. I’ll never recommend hipages to anyone, and I’ll be exposing all their dodgy practices.
Beware of this company 👎💰
They take no responsibility for dead leads,

21 oktober 2025
Omdöme utan inbjudan
Logotyp för hipages

Svar från hipages

Hi Chris, we’re sorry to hear you feel this way. That’s certainly not the experience we want our tradies to have.

We understand that from time to time a lead may not work out, or a homeowner may have already hired another tradie. With this in mind, we have a Lead Review Policy in place that allows tradies to report any leads they believe weren’t genuine. You can do this directly in the app by tapping the flag icon next to the lead and following the steps, or by contacting our Customer Support team via chat or phone - we’re always happy to help.

Our goal has always been to help small businesses grow and see a strong return on investment through real job opportunities. If that hasn’t been your experience, we’d really value the chance to talk it through and see how we can better support you.

The hipages Team

Betygsatt 5 av 5 stjärnor

Within minutes of requesting tiler and…

Within minutes of requesting tiler and water proofing services we got 3 suggestions and all 3 made contact.
Although we went with the tiler that offered great explanations, very good pricing it was their willingness to start on the day they arrived to quote that impressed. However all other tilers suggested would be a recommendation too... thanks hipages

9 oktober 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Beware– Hipages does not properly check licences.

Beware – Hipages does not properly check licences.

I hired a fencing contractor through Hipages, paid a $3,000 deposit, and he never did the work. Instead, he demanded more money and then blocked all contact. NSW Fair Trading later confirmed he was unlicensed for this type of job.

The serious concern here is not just one bad tradie, but that Hipages allows anyone to create a profile with no real licence verification for jobs over $5,000. This creates a platform where scammers can operate freely, taking deposits and leaving customers with financial loss and safety risks.

Homeowners should be extremely cautious using Hipages. Do not assume that because a tradie is listed on Hipages they are qualified or licensed. Always independently verify licences through Fair Trading before paying any money.

I also want to clarify a few key points:

1) I lodged a complaint with NSW Fair Trading, and they confirmed this tradesperson was unlicensed. If Hipages’ licence checks had worked properly, this should have been flagged before I engaged him. I was never informed by Hipages that he was unlicensed.

2) I am now pursuing the matter through NCAT, but NCAT requires a service address for the tradesperson. Hipages’ position is that we cannot provide you with this information due to confidentiality, and that the request must come via NCAT. However, NCAT has made it clear they do not contact third parties on my behalf. This leaves consumers like me stuck in a loop with no practical remedy.

3) Hipages has not suspended the profile properly. Instead, they simply added a note: “This page doesn’t advertise anymore.” This means that anyone can still message the same person, request a quote, pay a deposit — and then risk being scammed in the same way. I was only told that if the tradie wants to advertise again, he would need to resolve the dispute with me first. This does absolutely nothing to protect other consumers.

4) To make matters worse, when I contacted the tradesperson recently, he openly told me: “I don’t have any licences. You can’t do anything through Hipages, you can’t do anything with Fair Trading, you can’t do anything with NCAT, and you can’t do anything with police because it’s civil.” This shows he is fully aware of the gaps in the system and has likely done this before.

Thank you for your further response. Unfortunately, your suggestion is not workable in my case. The tradesperson you allowed onto your platform did not hold a licence, and Fair Trading has already confirmed this to me. Because he has no licence, Fair Trading cannot request his service address from you, which means I am left without any support.

This is exactly the problem: Hipages provided me with a tradie who was unlicensed, operating only under an individual ABN, and yet I was never warned of the risks. Now, instead of practical help to recover my loss, I am being passed between agencies while the tradesperson faces little consequence.

In reality, Hipages allowed an unlicensed tradesperson to take a deposit for regulated building work, failed to warn me, and now refuses to provide the information I need to pursue justice. The only action they’ve taken is a cosmetic disclaimer on his profile, which still leaves consumers exposed. Hipages’ system offers little protection against scammers, while homeowners like me are left with financial losses and no real support. Refer to other similar comments and reviews.

29 september 2025
Omdöme utan inbjudan
Logotyp för hipages

Svar från hipages

Hi Mostafa ,

Thank you for providing further detail about your experience. We’re truly sorry for the stress this situation has caused you.

We’d like to clarify a few important points. hipages does conduct licence checks when tradies first sign up, and again whenever they add new categories that require a licence. Where certain work can be done without a licence up to a dollar threshold, such as under $5,000 in NSW, a clear disclaimer is displayed on the tradie’s profile. In the case you’ve raised, the profile would have included the statement: “Can work up to the value of $5,000 in New South Wales, otherwise licence is required.” We also remind homeowners of this in our email communications at the times they post jobs and connect with tradies, to encourage independent licence checks with the relevant licensing authorities.

Regarding your NCAT proceedings, while NCAT itself may not request information from third parties, NSW Fair Trading can. If they formally contact us, we are able to provide the tradie’s service address to support your claim.

On the question of profile removal, if our team confirmed to you that the business had been removed, then it should no longer be active. Sometimes cached pages can display for a short period after a profile is deactivated, so clearing your browser history and cookies should show the correct status.

Finally, please be assured that if our Trust & Quality Team finds that a tradie has taken a deposit and not completed the agreed works, we will investigate and, where appropriate, remove them from the platform. Our goal is to ensure that only trusted tradies operate through hipages. While we will do our best to mediate, we are not a legal authority and cannot compel refunds or rectification, which is why we recommend escalation to Fair Trading or your State licensing authority if resolution cannot be reached.

— The hipages Team

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