Hims Australia Omdömen 

My order arrived later than the stated delivery window, and there were no instructions included on how to use the Derma roller. The Testosterone Support comes in a 60-pack, while the medication refill is a 90-pack, which means I have to place extra orders just to stay on schedule — quite inconvenient. I also received an email saying the issue was “resolved” even though there had been no communication about the delivery delay.

my request for a change in the delivery date was actioned just about in a few minutes possibly using AI.

It's very expensive.
You see what you pay for on the package.
Please send me a doctor's not as I am travelling overseas this year.

Great support and excellent follow up,
From Both Cindy and Michelle.

After some initial frustration l, Nat sorted my issue and updated me.

Opportunity to escalate out of chat assistance earlier would’ve helpful

Very easy to deal with and extremely helpful and responded quickly

.The support from the very beginning and throughout the journey was outstanding. Clear communication, professional service, and a fantastic overall experience. Highly recommend Pilot.

Easy process to be a part of and very professional.
Great product, I’d highly recommend Pilot!

Everything has been easy from start to current. My products arrive on time and all emails have been advessed efficeinetly and in a frienldy manner.

Easy process, helpful supportive staff. I like that the support is available whenever you need it without being inundated with emails and requests for constant updates.

Pilot were excellent. From the moment I started the inquiry through to finishing up the program. I received an amazing support and follow up.

Terrible experience with Pilot. My shipment has been significantly delayed (over 2 weeks), and it’s obvious they now have a reliance on AI for first level customer service which is causing slower response times.

Once you do get a response from Customer Service, every response is vague "we’re checking with the pharmacy" without any actual substance or follow-up

I'm getting really good results and I'm not even feeling hungry. The pilot team is available if I require any help at anytime.

Love it, too early to tell if it’s working yet

I had a terrible experience with a different provider, and I felt a bit nervous about the whole experience of going with someone new. However, I cannot speak highly enough of Pilot; they’ve exceeded my expectations. Deliveries always on time, super responsive customer service team, and really easy to make appointments.

So far I've lost 14 kg and 14 cm off my waist after 10 months on the program. I'm wrapped with the much healthier me. The program has been well suited to me and the support is great.

It works. I've lost 13kg in 6 months. I've always had trouble with my weight but this very effective.
The only thing is,
it is expensive and I may have to stop.
Team from Pilot are always there to answer any questions or help with any dramas.
If, like me you have had trouble losing weight, give it a go.

Sent incorrect prescription dosage. Complaint handled promptly and well.

Pilots the best what more can I say 😀

I was so happy with the level of service I just got over the last week - the customer service team helped me remedy an order and got things back on track. Thank you team