AI tool actually worked when asking questions . Got to the point and solved the issue . Service in general has been awesome and the product certainly works
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’m 4 months along the weight loss path . It has been seamless from the phone appointments , the emailing , and finally product delivery . There is continual support , and ideas to manage this treatm... Se mer
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Over the many years I have been with Pilot I have found they are available when any queries arise. They reply quickly. They are clinically ethical , ie they require updated information from me before... Se mer
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So, what made my experience great was the level of support I received when I received an e-mail from Pilot drawing my attention to the fact that my most recent order was going to be shipped to the inc... Se mer
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Företagsinformation
Skrivet av företaget
Hims is on a mission to help Australian men feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare practitioners to access trusted treatments for hair loss, sexual health, weight loss, and more. Treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.
Kontaktuppgifter
Australien
- support@hims.com.au
- hims.com.au
4,2
Bra
986 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
After I had a bad experience with pilot
After I had a bad experience with pilot, I had written a review via trust pilot and they had responded advicing me they will give me a call and will process for refund. They havent refunded and called me at all and its been a while.
13 mars 2026
Omdöme utan inbjudan
Hi all i have now been with Pilot for…
Hi all i have now been with Pilot for over 12 months, very helpful and easy to reorder, they work
12 mars 2026
Omdöme utan inbjudan
Private
Private. Non invasive. Great that I get follow up from physicians
11 mars 2026
Omdöme utan inbjudan
satisfactory
4 mars 2026
Omdöme utan inbjudan
Available and able to help
The team are readily available and have great advice on how to make the most of the experience. Really helpful
2 mars 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
No feed back they don't get back to you…
No feed back they don't get back to you when you have issues or questions and they're not very cost effective better off going to a GP to get prescribed
4 mars 2026
Omdöme utan inbjudan
Svar från Hims Australia
Hi there,
I'm sorry to hear that you've not heard back from us.
I'd love to get this sorted for you. Can you please send an email to gday@pilot.com.au and in the subject line put "Attention Ielle"?
Looking forward to hearing from you,
Ielle - Pilot Team
Bug with ordering on web site casued 2…
There appears to be a bug with the website ordering system. After confirming the cost for a 2-month supply, the order somehow changed to a 6-month supply at checkout, resulting in an additional ~$200 charge. I created a support ticket immediately after purchase, but unfortunately it wasn’t reviewed until after the order had already been received, so the issue couldn’t be resolved.
On the positive side, the doctor interaction was excellent and the postage speed was very good.
25 februari 2026
Omdöme utan inbjudan
Svar från Hims Australia
Hey Richard,
I'm really sorry about the issues with our website. I'd love to organise a refund for you for that extra $200.
I just need your Pilot account details to process this refund for you.
If you could please send us an email at gday@pilot.com.au with "Attention Innes" in the subject line, I'll make sure we process immediately.
So sorry again for this issue Richard.
Cheers,
Innes - Pilot Team
Try communicating first
Once again you start with action rather than communication. Thank for cancelling the recent payment and tying my payment up in a refund process for 10-15 days that just what I wanted (sarcasm). How about you start with communication and an agreement on a way forward rather than taking action first that may not be the best outcome
4 mars 2026
Omdöme utan inbjudan
Svar från Hims Australia
Hi Jason,
Thank you for your message. I genuinely understand why this would feel frustrating.
From your perspective, it likely seemed like action was taken without first having a proper conversation about the best way forward and I’m truly sorry that it came across that way.
Our Support team has reached out via email to ensure we can properly discuss your account and agree on the best way forward with you before any further steps are taken.
Thank you for your patience and we appreciate the opportunity to reset and handle this properly.
Warm Regards,
Ielle from the Pilot Team
All good easy experience and worked
4 mars 2026
Omdöme utan inbjudan
Excellent results for my problem and…
Excellent results for my problem and now performing best
3 mars 2026
Omdöme utan inbjudan
Pilot is great to deal with
Pilot is great to deal with. They are always available to help with your journey to good health They are super knowledgeable and very convenient.
Adrian
3 mars 2026
Omdöme utan inbjudan
Excellent communication
Excellent communication, ease of ordering and changing deliveries, but most importantly the medication is completely effective and reliable, with absolutely no side-effects.
3 mars 2026
Omdöme utan inbjudan
Easy and simple
3 mars 2026
Omdöme utan inbjudan
Excellent customer service
Excellent customer service. Periodic check ins. Product always of high quality. Very confidential. Very happy customer and would highly recommend any bloke obtaining medical products from this organisation.
3 mars 2026
Omdöme utan inbjudan
It doesnt last long enough for the price
3 mars 2026
Omdöme utan inbjudan
Easy advice,follow up appointments to…
Easy advice,follow up appointments to check on progress and great written information to access
3 mars 2026
Omdöme utan inbjudan
The service at Pilot
The service at Pilot is simple but safe, I also find it reliable and consistent.
I have been with Pilot for a number of years now and the system of medical supervision is comforting.
2 mars 2026
Omdöme utan inbjudan
I started pilot for both weight loss…
I started pilot for both weight loss and for fatty liver which was advised by my primary GP , I have been on the program for 18 months and have lost 20+ kg. My BP and Liver function have returned to normal levels and i am feeling great .
3 mars 2026
Omdöme utan inbjudan
Great service
Great service. Chose pilot because it was for men although I am female - response is instant requests are responded to very happy all round
3 mars 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.