Hills of Woodford Toyota Omdömen 2 708

Claire has been so helpful and accommodating. Actually all the staff have been lovely. Thank you for your service.

Very poor service! My 10 month old Hilux developed an issue with one of the tailgate damper brackets Bending causing the damper to come off. I asked for it to be replaced under the warranty. The issue was assessed by a qualified technician who deemed that the cause of the issue was damage, even though to damage the bracket would have needed to have taken a heavy force whilst the tailgate was in the open position. I had said that there is no way I could have caused the damage and nothing other than my 2 dogs go in the back of the truck, and I had said that I believe there is an issue with one of the dampers. I also asked for Hills to send the details to Toyota who also apparently said it was damaged and therefore not covered under the warranty! absolutely no way had I damaged this item!! I therefore had the Hilux issue reassessed by Steven Eagell garage in Chelmsford who agreed after assessment that the tailgate dampers and brackets should be replaced under the warranty! Well done to them for listening to the customer and understanding that there was no way I could have caused the issue and in fact the problem was with the dampers, as me the customer had said all along! I won't be using Hills again! from the outset of me taking the vehicle to Hills the service people who looked at the issue said that it would not be covered and did not really want to look for a reason why a 10 month old Hilux would have developed a problem believing a 3rd party had caused the issue!!

Sufi was very helpful during the process of buying my new car. All the staff at this branch are approachable, friendly and professional. A great service I would highly recommend.

Recalled for change of Airbag.

We arrived before lunch a few minutes late and on arrival there was no one at the reception desk to greet us. After a while I stopped a man who appeared to be staff and asked for some information on where to leave my car keys. He was very experienced and well rehearsed in his reply, showing me where exactly I should go and what to do.
I was impressed by the layout and facilities provided within the showroom. Tea, coffee, and hot chocolate were freely available and appreciated.
After a hour or so I received a text on WhatsApp showing my vehicle, the bonnet open displaying the engine. I was kept up to date with what they were doing with the car and that was reassuring.
Finally a young lady approached, sat down and went through all the details and pricing of the extra work I had agreed that they should do and found the costing very reasonable.
I would have happily given the whole 5 stars if it weren't for the lack of greeting on arrival and the uncomfortable feeling of being 'observed'

It was a great experience from the moment I got a phone call from Sufi regarding making an appointment to view the car. The viewing was very professionally done and Sufi explained everything about the car, came with us on the test drive and explained the features of the car. Once I decided on buying the car Sufi also explained about the service care plan, which I took up, as well as some other options i also had. Sufi provided the car to me in pristine condition and overall had a great experience and left feeling satisfied. Thanks again.

Second service at Hills of Woodford and another good experience. Claire took care of everything in a professional and timely manner. The service whilst you wait option works really well and the facilities to work whilst you wait are spot on. There is even a lovely coffee and sandwich venue 2mins walk up the road

Staff was helpful especially Claire

Outstanding customer experience. Claire Denning was brilliant. She looked very well after me and my car. The engineers are also outstanding and they do explain the work (if any work is needed) and what the next steps are. This is my 12th visit at Hills of Woodford Toyota and I won’t go somewhere else. Just to mention that this is a 50 miles trip for me but it’s worth it. I know my vehicle is looked after properly while I am getting a great customer experience.

I recently traded-in my Toyota C-HR car for an approved used car at Hills of Woodford Toyota Dealership. The Customer Consultant Mr. Mark Graham handled my enquiry with professionalism and efficiency. Mark was able to quote me the trade-in price and suggested another C-HR approved used car for my consideration. Mark knew very well the functionality and features of the product he suggested. When I requested for a financial package to buy the suggested vehicle, Mark offered several options for me to choose and the financial package was arranged and finalised on the following working-day. Mark also introduced me to a series of optional products like Servicing Package, Minor Body Production Scheme, etc. with clear explanation of thier details, benefits and additional costs.
My whole experience with Mark is of high quality, value for money and effective. I got my approved new car within a week and the vehicle I collected was well prepared and the transaction was completed very efficiently. Mark did call me the day after I collected my new car and gave me adequate advice on caring/protecting it.
I would like very much to recommend Mark to future customers as I have enjoyed the benefits of good customer service from Mark.

Great experience with Sufi ,he is very friendly and experienced. Our experience is best from start to end . Thank you so much Sufi for great service.👏👍

The service at Hills of Woodford Toyota is excellent. The salesman, Sufi, helped me find the right car, arranged the insurance and tax, and even taught me how to drive an automatic during the test drive. He also kindly accompanied me when I drove the car home, as I’m not yet used to driving an automatic.

I booked my MOT and service for 17/04. While the overall service was good, I’m still waiting for a price estimate regarding some scratches on my car. Unfortunately, no one has contacted me about this yet.

Customer service and staff is amazing, I was served by Claire and her service was above expectation

Great service by sufi and team hill of woodford toyota.i really liked all

I wanted to take a moment to share my recent experience at Toyota Hills and express my sincere apprehension for the outstanding service I received.During my visit,.l was assisted by Claire Danning, who truly impressed me with their professionalism and attentive approach. From the moment I arrived.Claire went above and beyond to ensure my questions are answered, and that I felt comfortable through out the entire process. Their knowledge and friendly demeanor made a significant difference. It's always a pleasure encountering such dedication and care and it certainly made my visit a memorable one.

All Staff were absolutely amazing. Very tentative, welcoming and very knowledgeable. I love getting my car serviced here !

Drop off - in and out in a few minutes
👏🏾👏🏾👏🏾

Thank you Hills of Woodford Staff 🤩

Full 40k service carried out.
Charged for screen-wash, none added, the next day I had to add 1L of water and the liquid was clear and not blue, this is the colour of the Toyota screen-wash.

The tech said that they tyre tread depth on the fronts were uneven and needed a wheel alignment. Checked with my depth gauge and the depths across the full tyre width were well in excess of their numbers and not as uneven as they suggested.
They had the car the whole day so no real excuses for rushing things and missing items.

I had an excellent experience with my recent full service. Claire from the servicing department was particularly helpful and ensured everything was handled smoothly and professionally. I purchased my CH-R from Hills of Woodford and returned there for servicing about a week ago. The entire team demonstrated a high level of professionalism and expertise throughout. I would highly recommend their services.

Claire was very helpful she did update me about the service while car was there