Highlandersgb Omdömen 236

Superb service and support from Sales Representative Gursh. He is knowledgeable, patient and very professional. I am happy to give the highest recommendation to Highlanders as a dealership and especially to Gursh who took care of me and my business to a brilliant standard.

I was treated respectfully, friendly and it didn’t feel like a hard sell

Highlanders GB were very helpful during the process of purchasing my new car. Happy with the service so far

Thanks to OJ and the team

Gursh has been extremely helpful throughout the process and made me very welcome on arrival at the dealership. The car was in excellent order on pick up and as per the pictures and video sent to me.

Just bought our new BMW 4 series coupe. Greater company with very good staff. OJ supported us through the Journey. Absolute masterclass. Thanks.

Fantastic car dealers. Re-assured and gave me peace of mind on my car. Highly recommend.

Oj was really helpful and great service

Very good service from musa the manger.

The guys at Highlanders were a pleasure to deal with, very helpful, understanding and informative. Our agent OJ was very professional, made us feel very comfortable throughout the who process. Highly recommended.

Gursh was a very helpful salesperson. Not pushy at all. Made the whole experience very smooth. Recommend him highly.

Amazing customer service, Gurj is very professional and honest.

Great service and assistance

I bought a Range Rover Sport from Highlander’s, and was assured they would inspect it for minor issues, including rusty sidesteps. After receiving the car, I noticed the sidesteps were still rusted, with metal falling off, despite being superficially sprayed over. A month later, the car stopped in the middle of the road, showing a battery fault. We replaced the battery, only to find out the alternator was faulty too. This car is crucial for my business. When I contacted Highlander’s for warranty coverage, they refused to cover any repair expenses, including the recovery and taxi costs we incurred. From my experience, Highlander’s cars look good on the outside but are often damaged and unreliable inside. I advise potential buyers to be very cautious when purchasing a car from them.

Very helpful and made this sale very easy and comfortable
Gursh very good to sit and talk to and helped me with everything I needed

Had a great experience with Gursh . He was patient and I’m excited to drive my new car.

OJ was fantastic from start to finish. Very friendly and professional.

Gursh - very accommodating and friendly. Open and honest about cars age and defects.

Great service

OJ was great to deal with and made sure I had a quick and hassle free buying experience.

Brilliant customer service

We bought a Range Rover from Highlanders GB and collected it two weeks ago today. I drove back from Coventry to Dorchester very happy with my £13990 purchase, I drove to work Monday morning and then left the car there until Thursday night when I took it home, I left for work at 4.30 am Friday morning and 20 miles in to the trip and the new car had a catastrophic failure, my partner had to get out of bed to come and save me and we had to leave the Range Rover on the side of a main road
I contacted the garage as soon as they opened and was shocked by their rude response and lack of interest, they offered zero help and all they would say is we had to get the car back to them (the car that ad broken down and didn't run and was 200 miles away).
When I finished work at 5pm I had to get a lift home and then borrow my dad's car and a friend's trailer to get the Range Rover off the verge where it had been parked all day, we finally got it home at 10pm and still had no idea what to do.
The next morning I woke up at 6am and decided to take it straight back to Coventry even though I firmly believed this should not of been my responsibility or that I should had to cover the cost of doing it but the response from the garage had given zero confidence in them and given me no hope of them helping unless I did something.
After a 6 hour trip we arrived on their forecourt to be met by a very apologetic salesman (Gursh) who said all the right things and promised it would be sorted but here we are a week later and all we have had from the garage is two very unhelpful emails that have basically said they are doing us a favour and we will just have to wait because they are to busy to do anything with it yet and they only sent those in reply to our emails.

We have now asked for our money back and heard nothing and we are left in no doubt we will have to pursue this through the legal system.
I will up date this review with each further update from them.