I had already had a some quotes from other solar companies, and I almost went with another company, a dear friend and colleague passed me details for this company, really pleased I did, Andrew and... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The process was pretty painless and installation completed in two days. The team were courteous and good humoured. Well worth going with a local supplier, who also beat bigger suppliers on price.
Företaget har svarat
I’m very happy with the installation process. The staff (Sham I think his name is) who first attended to market the product was very knowledgeable. The whole process went very smoothly and installa... Se mer
Företaget har svarat
Politeness of the guys whilst working for two days at our house (David, Lee & Davy) plus electrician Mike who also spend the second full day working here. Very professional job carried by a well exp... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
HIES is committed to the highest standards in consumer protection for the home energy sector. Through our Chartered Trading Standards Institute (CTSI) approved Consumer Code and Alternative Dispute Resolution (ADR) service, we promote fairness, accountability, and protection for both homeowners and installers.
Kontaktuppgifter
Solutions House, Chorley Business & Technology Centre, Euxton Lane, PR7 6TE, Chorley, Storbritannien
- 0344 324 5242
- info@hies.org.uk
- hies.org.uk
4,8
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A good company to work with
A good company to work with. Staff friendly and efficient. System works well and no post installation works needed.
2 februari 2026
Omdöme utan inbjudan
Svar från HIES
Hi there, William. We are pleased to hear that your installers were friendly. Thank you for leaving a positive review. Kind regards, HIES.
Svar från HIES
Good afternoon, Stephen. Thank you for taking the time to leave a review. We understand that you felt the process was slow. If you would like to discuss this further with us, please do not hesitate to contact our customer service team on 0344 324 5242 or at info@hiesscheme.org.uk. Kind regards, HIES.
The equipment was installed by polite…
The equipment was installed by polite and friendly team and the equipment works well.
7 april 2026
Omdöme utan inbjudan
Svar från HIES
Good morning, Gareth. Thank you for taking the time to leave a positive review. We are pleased to hear that your installers were polite and friendly. Kind regards, HIES.
HAPPY WITH ALL CRC STAFF
HAPPY WITH ALL CRC STAFF. INSTALLER AND CUSTOMER SUPPORT VERY GOOD.
26 mars 2026
Omdöme utan inbjudan
Svar från HIES
Good morning, Julie. We are pleased to hear that you are happy with your installers and the customer support. Thank you for taking the time to leave a review. Kind regards, HIES.
Communication from HIES is good
Communication from HIES is good. Made me feel that should there be a problem, they'd be there to help. Recommended. Best have backup when spending lots with a tradesperson. Thankfully my installer was super.
11 maj 2026
Omdöme utan inbjudan
Svar från HIES
Good morning, Chris. Thank you for taking the time to leave a positive review. We are thrilled to hear that communication with HIES has been good and that your installer was superb. Kind regards, HIES.
Zest energy is very good company
Zest energy is very good company. If I have a problem with solar panels set-up they are there when I phone to help. Very pleased with them.
8 april 2026
Omdöme utan inbjudan
Svar från HIES
Hi John, we are thrilled to hear that you are pleased with Zest Energy. Thank you for leaving a positive review. Kind regards, HIES.
A friendly, helpful and effective team.
We chose this company because they were friendly, local and had good reviews. We can certainly say we were not disappointed. From initial plans to the handing over process Domelec have been easy to communicate with, listening to our requirements during the planning stage, quick to answer queries and effective when resolving the few issues we have encountered. The team have all been really kind and supportive. The solar panels and battery look great and have been really effective so far. One member of the team helped us to connect to the app and talked us through the main features before they left on instillation day. The office team have been very flexible about how we pay and have efficiently done all the necessary paperwork to get the appropriate certificates for our system. I would definitely recommend Domelec if you are considering going solar.
9 april 2026
Omdöme utan inbjudan
Svar från HIES
Hi Joanna, thank you for taking the time to leave a positive review. We are delighted to hear that Domelec Electrical & Solar Limited was easy to communicate with and friendly. Kind regards, HIES.
professional salesman, not so for the panel installers
the initial point of contact with Jack the salesman was great. He had all the relevant knowledge and provided information , very professional
electrician / roofers installing panels need a bit more customer facing skills.
Example, men who installed the panels did not even notify me that they finished .. they simply walked away and left the electrician behind.
7 april 2026
Omdöme utan inbjudan
Svar från HIES
Good morning, Simon. Thank you for taking the time to leave a review. We are pleased to hear that your initial point of contact with the sales team was very professional. We understand your feedback regarding your experience with the installers and their customer-facing skills. If you wish to discuss this further, please contact us on 0344 324 5242 or at info@hiesscheme.org.uk. Kind regards, HIES.
Excellent communication
Excellent communication, great service overall. Reassured on the process and support available.
8 maj 2026
Omdöme utan inbjudan
Svar från HIES
Hi Kaz, thank you for your review. We are thrilled to hear that you received excellent communication and a great service overall. Kind regards, HIES.
I got in touch with this organisation…
I got in touch with this organisation at the end of March as I am having lots of issues with a solar installation completed by Effective Home.
I provided HIES with all the information they requested and copies of email correspondence between myself and Effective Home.
I found that HIES did nothing to help my case whatsoever and did not do anything to address my issues with Effective Home .
18 mars 2026
Omdöme utan inbjudan
Svar från HIES
Hi Simon, we're sorry to hear you feel disappointed with your experience. We take all feedback seriously and would encourage you to contact us directly at info@hiesscheme.org.uk so we can discuss your concerns further. Kind regards, HIES.
Great savings cleaner environment
Giving me a great information about how to save money on electricity bills and how to make a contribution to the environment by reducing carbon dioxide and that exactly what I want saving money on electricity and my house is greener and there products it delivered what they said
Thank you very much
4 maj 2026
Omdöme utan inbjudan
Svar från HIES
Good morning, thank you for your 5* review. We are pleased to hear that you have been provided with great information. Kind regards, HIES.
Absolutely great that traders have this assoc
Absolutely great that traders association keeps an eye on their members and checks up on their work and their attitude to the job carried out gives consumers a great deal of peace of mind
3 maj 2026
Omdöme utan inbjudan
Svar från HIES
Hi Brian, thank you for your review. We are thrilled to hear your positive feedback and that you have received peace of mind through our services. Kind regards, HIES.
Exceeded expectations
3 maj 2026
Omdöme utan inbjudan
Svar från HIES
Hi Wayne, thank you for your 5* review. We are pleased to hear that your expectations have been exceeded. Kind regards, HIES.
The whole experience was like a…
The whole experience was like a military operation i served 22 years in the Royal Airforce as an electronic engineer thank you Deborah and Charlie team.
All the horror stories are unfounded I now have a home which is warm everywhere and the water pressure is amazing.
26 mars 2026
Omdöme utan inbjudan
Svar från HIES
Good morning, thank you for your review. We are so pleased to hear the positive feedback regarding your installation. Enjoy your new product! Kind regards, HIES.
HIES Insurance for Solar Installation
This service was offered as part of my Octopus Solar panel and battery installation. HIES emailed me with all the details of the insurance included, this was a great piece of mind as with any large personal investment it is great the know you have some backup.
I can highly recommend HIES as they kept me informed throughout the process of their services.
4 december 2025
Omdöme utan inbjudan
Svar från HIES
Hi there, Jeremy. We are pleased to hear about your positive experience with HIES. Thank you for taking the time to leave a review. Kind regards, HIES.
The sales and installation team did an…
The sales and installation team did an amazing job from start to finish! I recommend Mercia to anyone looking to install solar & batteries!
20 mars 2026
Omdöme utan inbjudan
Svar från HIES
Good morning, Paul. Thank you for taking the time to leave a review. We are thrilled to hear that Mercia Electrical Ltd did an amazing job from start to finish. Kind regards, HIES.
I am unsure what your company does and…
I am unsure what your company does and what it’s roll is. I vetted the installer through online recommendations. There was no deposit for you to protect. The Installers guarantee was sufficient. Your Customer Support was never required and no dispute resolution either. I see this company as a completely unnecessary addition that we have not needed during this process.
29 april 2026
Omdöme utan inbjudan
Svar från HIES
Hi there, thank you for the feedback. We're sorry to hear your 1* feedback. We'd welcome talking to you about who HIES is and what we do, or you can explore our website https://www.hiesscheme.org.uk/. If you want to reach out directly, email us at info@hiesscheme.org.uk or contact us on 0344 324 5242. Kind regards, HIES.
I had a very positive experience
I had a very positive experience of having my solar panels, air heat source pump, ventilation and cavity wall insulation installed. The work was done very professionally and it’s so valuable that the companies that install are regulated by an external organisation and are covered by a warranty
29 april 2026
Omdöme utan inbjudan
Svar från HIES
Hi Helen, thank you for your review. We are thrilled to hear your 5* feedback, and that you have had a very positive experience. Kind regards, HIES.
Great expertise
Great expertise, and have adjusted all along the process to make sure the best setup was installed
31 mars 2026
Omdöme utan inbjudan
Svar från HIES
Good morning, Greg. We are pleased to hear that your installers have great expertise. Thank you for taking the time to leave a positive review. Kind regards, HIES.
Very professional from start to finish.
Very professional from start to finish.
28 april 2026
Omdöme utan inbjudan
Svar från HIES
Good morning, Graham. Thank you for leaving a review. We are thrilled to hear that your installers were very professional from start to finish. Kind regards, HIES.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.