Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Absolute garbage, no support replying to any message, no assistance, no invoices and lifetime transcriptions included is a lie (but it never works properly so i never had any transcription) In almost a year, none of the bugs was patched. Totally useless product.
I recently purchased the HiDock H1, and while it does have some good features, it didn’t quite live up to my expectations. The docking station is functional and works well most of the time, but I did notice some occasional connection issues when trying to sync with my devices. The design is sleek, but I feel like it could be a bit sturdier. Also, while the setup was easy, the instructions could have been clearer – I had to spend a bit of time figuring things out on my own. Overall, it’s a decent product, but not the best I’ve used. I think there’s room for improvement, especially with the connectivity aspect.
Spent 5 days trying to get suppprt as it can only record one end of the call... Absolute trash.
First set up takes a little more time.
However, it changed my workflow.
Avoid. Their customer support is an absolute joke. Purchased one of their devices with "Lifetime Free AI Transcription" and this has not been the case. Despite multiple messages and lazy suggestions from their customer care team (for example, unplug it and plug it in again) and several weeks of back and forth I now have an expensive device that is unusable without a subscription.
Not only this, it took over 2 weeks for it to arrive to the UK.
Avoid, avoid, avoid.
I wanted to love the H1 dock, and for the first few months after my purchase, it worked perfectly. However, the product has a critical flaw that makes it unusable, and the customer service experience has been a disaster.
About a month ago, my dock failed. It completely stopped recording meetings, refuses to update its firmware, and constantly shows a "memory error."
My attempt to get a working replacement was a catalogue of errors:
1. After lengthy diagnostics, support agreed to a replacement.
2. The first replacement was sent to the wrong address due to a zip code error on their end.
3. The second replacement took another week and a half to arrive.
4. The replacement unit has the exact same "memory error" and firmware issue.
I confirmed this is a product defect by testing it on both my Mac and Windows computers. It's not a software or OS issue; the dock itself is faulty. I've now spent $473 on a defective product and a useless premium transcription service.
I have requested a full refund and am waiting to see if they will stand behind their product. I cannot recommend the H1 dock to anyone.
Customer service is none existent. I paid for a 3 year membership however there was no invoice created for it. I cant reconcile my bank account without it. I have sent 5 online requests through the HiNotes app with no respose. I have emailed seperately with no respose. There is no customer service number to speak to a person. I want a full refund for the membership and I will take my money elsewhere. If this is not completed then I will be taking further action and contact with FCA.
Ordered product a month or so ago and delivered perfectly. It’s made my zoom calls easier. Not used any of the advanced features yet…recording call and or zoom sessions.
The over ear headphone can be worn in either ear which is great (I’m deaf in one ear)
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
