ETRO Omdömen 17

I placed an online order with Etro three weeks ago and the order status still shows “processing.” I have contacted customer service multiple times and have not received a single reply.

What makes this especially disappointing is that I continue receiving marketing and sales emails while legitimate customer inquiries go completely unanswered. For a luxury brand, this level of customer support is unacceptable.

After weeks with no communication or update, I no longer want the item and have lost confidence in ordering from Etro online. Based on my experience, their online customer service appears to be non-existent.

I would strongly encourage Etro to address its customer support issues, as this seems to be a recurring complaint among customers.

etro stuurt nep facturen, liegen en bedriegen, bewijzen gedeeld, aangifte is gedaan.

Ordered an expensive items, and contacted the customercare service without any response, nor my order under track order shows any information. what a shame for Etro which is a brand I love. I am now trying to get my money back as this is a USD 2,000.00 purchase.

I ordered 3 items, only two ones have been delivered.

I wrote to customer care many many times, nobody has replied. I've been bombing them for weeks, nothing happens. Etro service runs like a fake company. I paid for it, but I didn't get it.

The third one simply disappeared, on "track order" there's no information about my 3rd ordered item, non-sense!

Be aware of ETRO!

Awful awful experience. Sent me the wrong item (cheaper than the one I bought, obviously). Had to wait weeks and send multiple requests before having an answer from them. The best thing ? They only offered me a coupon for the difference in price, only available on their website !!! This brand is a joke. I would definitely not recommend them.

Foulard completamente scolorito e macchiato al primo lavaggio. Emana un odore nauseabondo. Davvero si può tollerare una qualità così pessima a fronte di costo di più di 200€? L'operatrice del servizio clienti, dopo aver visto le foto, mi dice che sembra che io lo abbia bruciato con il ferro da stiro! Senza parole. Mi spiace non poter allegare le foto. Davvero pessimi, mai più!

Placed an online order, after 2 weeks still shows as processing order, no answer from the customer care

Am 23.7.2025 bestellt in der Annahme, dass der Versand zeitnah erfolgt. Leider nicht der Fall, daher aufgrund bevorstehender vierwöchiger Reise am 29.7. Bestellung über den Kundenservice stornieren lassen. Hat geklappt. Als Entschuldigung sogar einen Rabattcode 10% auf nicht reduzierte Artikel bekommen. Nun warte ich immer noch auf die Rückzahlung des Betrages. In diesem Preissektor finde ich solche Bearbeitungszeiten unzumutbar und werde trotz des Rabattcodes nicht mehr direkt bei Etro bestellen. Das können andere Shops wirklich besser.
Keine Reaktionen seitens Kundenservice auf meine Emails.

I own 4 different ETRO items (a pair of espadrilles, two pair of pants, and a t-shirt. None of them are equal in quality for the value I paid them for

Asside of that my main complain is the non-existant customer service that haven't really answered to my queries;

First time I mailed them was about a shearling coat I was intrested in that costed 2.500 euros before sales period was in motion and the same coat suddenly climbed to 4.500 euros, just like that (might be more as I can't really recall since this happened about a year ago). Of course they said they have forwarded my query to the relavant department and of course I haven't ever received an answer

The second time I mailed the at January 29th and asked them if I could trust an online-retairel before placing the order and if they are authorised by ETRO to re-sell their products. This was their answer;

"we are contacting from the Etro Customer Care.

Thank you for your interest in our products.

We regret to inform you that we cannot guarantee the authenticity of items purchased outside of Etro.com and our official boutiques.

We are sorry we cannot assist you any further.

If you have any other inquiries, please do not hesitate to contact us.

Thank you and kind regards.

Etro Customer Care"

I mean if you can't tell if a such a known retailer sells your replicas why are you even there? I found them to be totally unprofessionals and I can't see myself support this brand again

Compro i primi di gennaio una borsa,
mi arriva dopo pochi giorni,
mando ben 5 mail di RECLAMO perchè dentro la scatola, invece della tracolla avevo una cintura e quindi non posso usare la borsa,
e non ho MAI ricevuto risposta.
Non ho speso due lire!
Nessun numero di telefono da contattare, avrebbero dovuto rispondere dopo 48 ore alla mail… non hanno risposto nemmeno ad una delle 5 mail inviate. Non compreró mai più i loro prodotti.

Terrible if you have a Return! No response by Customer Service! Horrible.
I can Not recommend at all

Pésimo cuidado de la entrega. Pedí que lo envolvieran para regalo ya que la web dispone de esa opción así como de una tarjeta, nada de esto llegó, es más se trata de un accesorio y ni tan siquiera iba en una caja, lamentable servicio, algo que esperas en H&M pero no en una firma de lujo como pretenden ser. Ha sido bastante decepcionante

The leather Etro label on white Jeans discoloured despite washing them according to the instructions.
Etro customer service took a long time (several months) to deal with this issue and rejected my claim in the end. I spent a lot of time writing emails, sending photos of the damaged item.
Disappointing service and customer care. I will not purchase this brand again.

It took a very long time for ETRO to ship the order, but after that DHL delivered my purchased shirt in 3 days.

The fabric of the shirt is super fine, which may be liked by some people. However, the cut of the shirt is not good at all. There under arm of the sleves is hanging which is something you would see in cheap shirts. I spent $$ buying ETRO thinking it being Italian made would mean they had paid attention to the details but that was not the case.

Ho ordinato tramite il sito etro due polo, ma solo una me ne è arrivata. Li ho contattati immediatamente tramite email, mandando tutte le foto del pacco e i dettagli relativi al caso (il pacco era integro). Dopo un po' di tempo mi rispondono, sempre tramite la stessa operatrice, che hanno effettuato le loro investigazioni e non risulta nulla di anomalo. Pertanto non potevano emettermi il rimborso. Gli ho scritto più volte riguardo ciò che era successo ma sono rimasti fermi sulla loro idea, facendomi perdere 320 euro. Questa volta Etro si è comportata scorrettamente. Non acquisterò mai più online da questo brand.

Purtroppo non posso che confermare di aver avuto la stessa esperienza della cliente che ha scritto qui sopra dando una stella. Ordine fatto quasi 2 settimane fa, tempi di spedizione indicati 2-3 giorni lavorativi, ma tutt’ora non ho avuto alcun aggiornamento sull’avanzamento. Mandato la mail al servizio clienti: zero riscontro. Non aggiungo altro perché l’esperienza parla chiaramente.

I have made an order more than a month. The record is still showing " processing", I have sent many emails to the company but I never have receved any replied and shipment. Is this ascam?