Shipping was well explained prior to arrival and product arrived on time. Packaged well and most importantly is an excellent and well designed product.
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I'm trying to work out how to use this machine, specifically the remote which is meant to be bluetooth. However there is absolutely ZERO help online. Googling "manual" for instance with most gadgets... Se mer
I love this Olivia phone stand by Paparazzo - very sturdy and high quality product and easy to set up and use. I can't wait to start using it to create some great content. Great communication and cust... Se mer
Företaget har svarat
If you want a phone holder that is so simple and easy to use then the Olivia 2.0 is definitely for you. The attention to detail is excellent - dimmable light, swivel holder, telescopic arm, remote c... Se mer
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Företagsinformation
Skrivet av företaget
Tools to make independent creators stand out on social media and build connections. Our equipment will showcase your creativity to its full potential and capture your audience's attention, by elevating all aspects of the creative process. Wether you are selling products or telling your own story to the world on TikTok, Instagram, Reels, YouTube or your own website we help you stand out from the crowd.
Kontaktuppgifter
6 Mallard Rise, CB63TY, Ely, Storbritannien
- 447451287899
- agilasriseltd@gmail.com
- heypaparazzo.com
4,1
Bra
366 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great communication
No issues. Private messaging via social media was quick and informative. Only problem I had was that items shipped from China and not from UK as I was assuming.
13 november 2023
Amazing!
Amazing tool for content creation! 😍
I can see it being ideal for social media livestreams as well!
The weighted base makes it that the largest IPHONE won’t tip it over, and it comes with an Allen key to tight the joint that bends holding your phone, ensure that your phone is always held in the position you put it in!
11 december 2023
I'm trying to work out how to use this…
I'm trying to work out how to use this machine, specifically the remote which is meant to be bluetooth. However there is absolutely ZERO help online. Googling "manual" for instance with most gadgets these days produces a link to the instruction manual: not so this Olivia content creator.
Not sure I should bother too much as the lamp is pretty dire. If I want to photo a shiny glossy object, the lamp just blinds the object, pretty useless then
22 november 2023
Omdöme utan inbjudan
Good communication about my order
Good communication about my order. Not the fastest shipping ever but not bad either. I'm happy with their customer service.
1 oktober 2023
The product and service has been…
The product and service has been amazing! The product is unique and perfect for making videos and reels hands free. If you are content creator you need this product!!
7 augusti 2023
The light is not so intensive to use…
The light is not so intensive to use for my watercolor painting. But it is ok as a stable phone holder for photos or reels
22 augusti 2023
Top Quality product
I am so impressed with this product. I was sceptical because of how many content creator products that are available out there but I can 💯 say this tool is amazing value for money and is great quality. The bluetooth remote is so handy and everything is very compact and easy to store. Highly recommend this product.
7 augusti 2023
Svar från Paparazzo
Hi Charleen. Thank you for taking the time to share your feedback and for recommending Olivia. We are elated to know that the quality exceeds your expectations.☺️
Great customer support
Customer support while product was in transport was great. Provided tips and info on how to better use the product. Speedy and polite replies.
15 juni 2023
Svar från Paparazzo
Hi Joan. Thank you for taking the time to share your feedback about Olivia and Audrey. Should you need more help, you can always email our customer support or send us a DM through our Instagram.
Great Customer Service
My first order was delivered to the wrong address by the courier & they were unable to retrieve it. I was informed by them to contact heypaparazzo directly to get a replacement or refund. When I contacted them, they were so helpful & sent a replacement even though it was not their fault. I finally got my package & I can't wait to play with it. It is really well made & I am sure will be used daily!! Thankyou so much for all of your help. Your customer service is fabulous x
12 april 2023
Svar från Paparazzo
Hi Shelley. Thank you for sharing your positive shopping experience with our customer support and the product. We hope Olivia makes a positive difference on your content creation.
Excellent customer service re replacement
I’ve been very happy with my Olivia and use it to take photos for my Etsy shop. One of the most valuable parts for me is the remote, since I don’t have to touch my phone to take the photos, and jiggle the camera. Mine had stopped recharging and working after a year, so I contacted Hey Paparazzo support. They responded instantly, and shipped me a new replacement remote right away at no cost, with tracking. It took a long time to arrive, but that is the shipping company, not Paparazzo. Paparazzo support responded to every email about the shipping immediately, and always followed up. I give Paparazzo 5/5 for its excellent and friendly customer service. Great company. I recommend for both their Olivia product, and customer service.
23 mars 2023
Svar från Paparazzo
Hi Leanne. We can see you purchased your Olivia back in November 2021 and we are happy to know you still use Olivia for your Etsy shop. Thank you for taking the time to share your review.
buyer beware!
product came, is nothing like what is shown on the website. Its cheap and not worth the money
13 april 2023
Svar från Paparazzo
Hi Michaela. We are disheartened that Olivia did not meet your expectations. We looked for any email you may have sent to our customer service to report any issues but we didn't find any mail from you. We've already reached out as your review does not mention what you meant by "is nothing like what is shown on the website." We suspect this could be a user configuration issue for first-time users, but please let us know if otherwise. Right after your purchase, we sent you a video through your registered email to walk you through the set up. We reckon as a business owner like yourself, you'd prefer to be given the opportunity to resolve any issues with the your customer first. If you're truly unhappy with your purchase, we offer a free returns. This was available to you as an option but we have not seen any email or DM from you requesting for such. We hope to hear from you soon.
Thanks,
James
The light isn’t bright at all
The light isn’t bright at all. You catch the base in the shot. The phone slides in the phone grip. Messes with my screen and takes snapshots on its own. Get for half the price on Amazon
30 mars 2023
Svar från Paparazzo
Hi Fabian. First of all, thank you for shopping with us. Apart from Olivia, we can see that you purchased the photography bundle, the motorised turn table, our 3m nylon cable, and the free Digital Planner. Second, we're obviously disheartened to read your review. We're not sure how your phone would slide in the grip unless your phone's width is less than the width of the clamp which we publish in the FAQ section of our online store. It is also lined with silicone so it will grip the phone very securely. However, if you have a different issue, please reach out to us and we are happy to assist. Regarding the base, the phone holder can be angled so the base will not show when either filming or taking photos. We were not given a chance to help you on the matter though as this is the first time we're seeing this comment on your review. Lastly, we also publish the CRI rating for Olivia in the FAQ. We already reached out to you last week via email but we have not heard back from you.
The Olivia is...okay
The Olivia is...okay. It isn't as balanced as advertised with an iPhone (mine is a 12 Pro Max, and taking off my phone case doesn't make a difference). My phone seems almost too heavy on the end of the stand, and the base tips up slightly. I have to be very careful not to touch the table or my videos shake, which is hard to do when you're crocheting. It's also hard to keep the base from showing in the video, and I have the stand at the lowest height setting. I don't feel like this stand is much better than the light/phone stand combo I had before.
I do, however, like the microphone! It really cuts out the extra sound around my home. I work right by the electives room and the water hearted and furnace are noisy - it doesn't pick hose up at all!
I also love the photo background. It doesn't glare under my lighting like my white table top did, so that's super awesome!
Overall...I'm happy. Olivia gets closer to my hands easier than my old stand. Her lights aren't that great, mine flicker on and off without even using the buttons, lol. I just tough the base and sometimes they come on. Bit I was more looking for a good stand than lighting anyway.
Just seems like the advertising is a little over zealous on saying it doesn't shake and can hold an iPhone weight. 🫤
15 mars 2023
Svar från Paparazzo
Hi Rebecca. Thank you for taking the time to share a detailed review of the products you purchased and thank you again for shopping with us.☺️
Great product and customer service
While the Olivia didn't work out for the use I intended, the high quality and easy operating impressed me. Customer service was quick and friendly. I will keep them in mind for the future and also recommend the Olivia to my friends.
6 mars 2023
Svar från Paparazzo
Hi Laura. Thanks for generous feedback on your shopping experience. We are elated to hear that our customer service team took care of you. Thank you too for recommending Olivia to your friends. Much obliged, indeed.
Never received my products
17 mars 2023
Svar från Paparazzo
Hi Lisa. We are disheartened to see that despite the emails and correspondences we made last week, we see that you left this review this week. We have sent you an email, responded to your comment, and sent an SMS message that your 2 parcels were delivered in March 12 and 13, just 1.5 weeks after you placed the order in March 1st. We have asked you to reach out to our customer support mailbox last week but we never heard back from you despite the various channels we've reached out to you.
Photo backgrounds are amazing
Photo backgrounds are amazing! No shiny parts and the objects look incredible on it.
11 februari 2023
Svar från Paparazzo
Hi Stefanie. Thank you for purchasing the photography bundle and for your positive feedback. Bedankt!
I haven’t received the product yet
I haven’t received the product yet, more than 2 weeks and still waiting, I’m thinking to ask for a refund.
19 februari 2023
Svar från Paparazzo
Hi Diego, we've published the shipping and delivery timelines to Canada in our website and in the delivery email updates to manage your expectations. Our apologies for the inconvenience. Your parcel was dispatched the day after you placed your order and the parcel is already with Canada Post. We have reached out to you via email to provide you with further updates.
Great product!!! Ovilia light
Super product quality, excellent customer service, shipping to France super fast, I sincerely recommend
23 januari 2023
My product came defective
11 januari 2023
Svar från Paparazzo
Hi Shannon. We are disheartened that this review has not been updated after you confirmed that your Olivia was indeed not defective with our customer support last January 12. We responded to your email with further instructions the same day you sent your email enquiry and also the same day this 1-star review for defective product was written. We got your email confirmation last January 13 that you had updated the review and rating but we can see that it has not been updated. We hope that you find the time and consider the support and the product you received from us. Thank you.
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