I am truly impressed with the customer service I received from Hexclad...specifically from a rep named Jericho. I had purchased a few items and had an issue (of my own stupid doing) and Jericho resol... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was lucky enough to take advantage of the Mother’s Day FREE pan offer, but was unsure if my registration (of my set order) would also cover the free pan (I LOVE IT). I emailed, and received an ans... Se mer
Företaget har svarat
BEWARE: I bought these for my family in Brussels and the coating is already peeling—a major health hazard for my child. When I complained, they sent my replacement to a stranger's house, leaked my da... Se mer
Företaget har svarat
Jericho did a great job in responding immediately to our needs. Thank you Hexclad for having good employees like Jericho. Thanks, Jesse Graves
Företaget har svarat
4,4
Utmärkt
75 omdömen
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service and love the plans.
Great service and love the plans.
30 november 2025
Omdöme utan inbjudan
Svar från Hexclad
Thank you for the review! ⭐ We’re thrilled to hear you love the pans and our service. We truly appreciate your support! ❤️
Therese D. HexClad Support
High-quality products and outstanding…
High-quality products and outstanding customer service. Special thanks to Billy for being so helpful and professional. Truly the best!
27 november 2025
Omdöme utan inbjudan
Svar från Hexclad
Thank you so much for your kind words! We're thrilled to hear that you’re enjoying our high-quality products and that you received excellent support. We’ll make sure to pass your appreciation along to Billy — he’ll be delighted to know he made a great impression.
We truly appreciate you choosing us and look forward to serving you again!
Therese D. HexClad Support
TY hexclad!!
26 november 2025
Omdöme utan inbjudan
Svar från Hexclad
Thank you for your feedback and being part of HexClad family. Happy Thanks Giving 🥰
Best pans ever!!
Best pans ever!!
Best pans ever! I am in love with new pans.. I noticed I have been cooking a lot since I owned these hexclad pans. Thank you! You make me love cooking more 🤩😍
11 oktober 2025
Omdöme utan inbjudan
Svar från Hexclad
Thank you so much! 🥰 We’re thrilled to hear our pans are making cooking more enjoyable for you. Happy cooking and enjoy every meal!
Therese D. - HexClad Support
Top notch pans and customer service
Hexclad pans are the best I have over own. They are outstanding and heats evenly everytime. when I needed to replace 1 of them, I was amazed of their great customer service. Billy E was friendly and responsive and so committed to making sure I get my new pan. It's rare to find a company that treats customers with this level of care.
Will order the pots soon. 😊
31 oktober 2025
Omdöme utan inbjudan
Svar från Hexclad
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your HexClad pans and that our team was able to make your replacement experience a great one. Billy and the rest of our customer support team truly appreciate your recognition. We can’t wait for you to try our pots next happy cooking!
Therese D.
I had an issue with my pan
I had an issue with my pan, the team responded very quickly to my emails. I had a new pan sent to me within a week. Can't ask for more.
Veronica W and Heraldo C, and the rest of the team, thank you for your excellence. Very happy customer.
17 november 2025
Omdöme utan inbjudan
Svar från Hexclad
Thank you for sharing your experience! We’re so glad our team, including Veronica and Heraldo, could assist you quickly and get your new pan to you. Your kind words mean a lot, and we’re thrilled to have you as a happy HexClad customer :)
Therese D.
Absolutely terrible experience
Absolutely terrible experience – a complete scam.
Food sticks to the surface no matter what you do. It’s impossible to cook even a simple egg or warm up a small bun. Total disaster.
Returning the product is impossible. None of the links work, and I can’t even log in to my HexClad.eu account – it looks like it was completely deleted. When I tried to request a password reset, they sent me a recipe book instead.
This is an absolute scam. I paid €264 for a pan that’s worth €5 at best. Avoid at all costs.
Can’t even use “Lifetime warranty”!!!!
22 november 2025
Omdöme utan inbjudan
Svar från Hexclad
Hi, we’re sorry to hear about your experience. If you are having any issues with your cookware, please let us know and provide specific details so we can assist you further. Please contact our customer support at support@hexclad.com
Great pots and pans, terrific customer service
Great pots and pans! I couldn't be more happier with my cookware!! Terrific customer service!
Billy E. helped me replace my pots and made the whole process super easy. Really appreciate his kindness and support. Highly recommend!
15 november 2025
Omdöme utan inbjudan
Svar från Hexclad
Thank you so much for sharing your experience! We’re delighted to hear that you’re enjoying your cookware and that our team, especially Billy E., was able to make the replacement process smooth and easy. Your kind words and recommendation mean a lot to us.
We truly appreciate your support and look forward to serving you again in the future!
Therese D. - HexClad Support
Jan was amazing
Jan was amazing! I expected for my issue to be dragged out over a few days- it was resolved all within a few hours. Thank you Jan and Hexclad Team!
19 november 2025
Omdöme utan inbjudan
Svar från Hexclad
Thank you for your wonderful feedback! We’re thrilled to hear that Jan and our team were able to resolve your issue quickly and efficiently. Your kind words mean a lot to us and we’ll be sure to share them with Jan.
We truly appreciate your support and look forward to serving you again!
Therese D. - HexClad Support
Excellent warranty replacement
Jan's quick response truly helped ease the replacement process. It made it feel much simpler and more manageable. I really appreciate how smoothly everything went!
20 november 2025
Omdöme utan inbjudan
Svar från Hexclad
Thank you so much for sharing your experience! We’re really happy to hear that Jan could make your warranty replacement process feel easy and stress-free. It’s always our goal to make things as smooth as possible, and your kind words mean a lot to us.
We truly appreciate your support and can’t wait to assist you again whenever you need us!
Therese D. - HexClad Support
Jan was extremely helpful
Jan was extremely helpful, professional and pleasant to work with. She made the process extremely easy and her response time was faster than I’ve ever experienced with any other company.
18 november 2025
Omdöme utan inbjudan
Svar från Hexclad
Thank you so much for your kind words! We’re thrilled to hear that Jan made your experience smooth and enjoyable. We’ll be sure to pass along your compliments—our team loves hearing feedback like this!
We truly appreciate you taking the time to share your experience.
Therese D. – HexClad Support
Webseite ohne Impressum
Webseite ohne Impressum
unklar wer der Verkäufer ist - keine Adresse in EU angegeben
"Refund policy : *Customer is responsible for paying return shipping. "- leider ist unklar wohin. Könnte der beliebte Trick sein' schick’s für teuer Geld nach China zurück'
Bei solchen Adressen, wenn dann nur mit Verkäuferschutz kaufen, der Zahlungsdienstleister kann nach seiner KYC Verpflichtungen den Verkäufer/Geldempfänger nennen.
19 juni 2025
Omdöme utan inbjudan
Biggest advertising SCAM. Super sticky, not flat...worse ever
Worse purchase ever and just a BIIIIIG LIE, this advertisement. The pan is indeed practicle as you can use a metallic spoon in it, fine, but the pan isn't even flat, and the non stick is the worse I have ever seen, even IKEA pans for 15€ have a better non stick.
I am sooooo far from the advertisement that I can't believe a public figure like Ramsay would put his face on it...so I guess there is maybe a problem with my batch. However, I sent a complaint 1 week ago and 0 response...what is that??? The biggest scam of a star chef so far? 200€ for the crapiest product and 0 accoutability...I just can't believe it.
So the email to customer service was maybe not enough pressure, now I try trust pilot, if no answer in the coming days I go on all social media to denounce this scam and protect future consumer.
HCEU76058
28 mars 2025
Omdöme utan inbjudan
I sent several emails about this and…
I sent several emails about this and nothing done. So I use my time to post negative comments on social media. I am not the only one. I ordered 23rd of november and FedEx don't respond on anything. Yeah they deliverd to a person C. Hristelle, where and when and who is this person?
Brief description of what we can assist you with: A order shows deliverd, but items are missing. HCEU64321. 6.6 litre pan, 5litre pan and the 35cm wok, 3 pots of the 13 peace set is also missing. The order id from NOVEMBER 2024.
And you want assist me!? Then sent the missing items before Christmas or do a REFUND!!! This is robbery until now. Do not buy there! I can not recommend this company. My loss is 1300€
--‐-----------------------------------------------------
In the end they came with a fantastic solution for all the troubles!! A Happy Ending is reached!!
1 december 2024
Omdöme utan inbjudan
Easy to make it sticky
In my case, stopped to be non stick as fast as usual non sticks and was thrown away.
31 mars 2024
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.