I am truly impressed with the customer service I received from Hexclad...specifically from a rep named Jericho. I had purchased a few items and had an issue (of my own stupid doing) and Jericho resol... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was lucky enough to take advantage of the Mother’s Day FREE pan offer, but was unsure if my registration (of my set order) would also cover the free pan (I LOVE IT). I emailed, and received an ans... Se mer
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BEWARE: I bought these for my family in Brussels and the coating is already peeling—a major health hazard for my child. When I complained, they sent my replacement to a stranger's house, leaked my da... Se mer
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Jericho did a great job in responding immediately to our needs. Thank you Hexclad for having good employees like Jericho. Thanks, Jesse Graves
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4,4
Utmärkt
75 omdömen
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quick response
Quick response, issue settled very quickly thanks to Jericho
25 maj 2026
Omdöme utan inbjudan
Svar från Hexclad
Thank you for sharing your experience! We’re so glad Jericho was able to respond quickly and help get your issue resolved right away. We truly appreciate your support and will be sure to pass along your kind words to him!
-Brittany, HexClad Support
Jericho did a great job!
Jericho did a great job in responding immediately to our needs. Thank you Hexclad for having good employees like Jericho.
Thanks,
Jesse Graves
22 maj 2026
Omdöme utan inbjudan
Svar från Hexclad
Thank you so much, Jesse, for the kind words and for taking the time to share your experience! We’re thrilled to hear Jericho was able to respond quickly and take great care of your needs. We’re incredibly lucky to have team members like him, and we’ll be sure to share your feedback with him. Thank you again for your support of HexClad!
-Brittany, HexClad Support
customer service was helpful
customer service was helpful. I appreciate the replacement
13 maj 2026
Omdöme utan inbjudan
Svar från Hexclad
Thank you for your feedback! We’re so glad our customer service team was able to help and get a replacement taken care of for you. We truly appreciate your patience and support, and we’re happy we could make things right.-Brittany, HexClad Support
I love my hexclad pan and customer…
I love my hexclad pan and customer support is great
20 maj 2026
Omdöme utan inbjudan
Svar från Hexclad
Thank you so much for the kind words! We’re thrilled to hear you’re loving your HexClad pan and that you’ve had a great experience with our customer support team as well. We truly appreciate your support and look forward to being part of many more delicious meals ahead!
-Brittany, HexClad Support
Rapid response about the claim without…
Rapid response about the claim without any hassle. They are really effective.
20 maj 2026
Omdöme utan inbjudan
Svar från Hexclad
Thank you for the great feedback! We’re so happy to hear your claim was handled quickly and smoothly. Our team works hard to make the process as easy and hassle-free as possible, so it means a lot to know we delivered that experience for you. We truly appreciate your support! -Brittany, HexClad Support
I was lucky enough to take advantage of…
I was lucky enough to take advantage of the Mother’s Day FREE pan offer, but was unsure if my registration (of my set order) would also cover the free pan (I LOVE IT). I emailed, and received an answer very quickly. In a separate email, I found that Jericho P., had registered the pan for me, and included the completed registration.
How nice is that?!
Thanks so much!!
15 maj 2026
Omdöme utan inbjudan
Svar från Hexclad
Thank you so much for sharing this! We’re thrilled you were able to take advantage of the Mother’s Day free pan offer and even happier to hear how much you’re loving the pan! Jericho will be so glad to know his extra effort made your experience even better. We always want to make things as easy and seamless as possible for our customers, and it’s wonderful to hear that came through. Thank you again for your support and welcome to the HexClad family!
-Brittany, HexClad Support
I am truly impressed with the customer service
I am truly impressed with the customer service I received from Hexclad...specifically from a rep named Jericho. I had purchased a few items and had an issue (of my own stupid doing) and Jericho resolved the issue for me super quick and was very understanding. I was having an awful day, so it really brightened my day. I will definitely be purchasing more from Hexclad in the future.
12 maj 2026
Omdöme utan inbjudan
Svar från Hexclad
Thank you so much for taking the time to share this! We’re so happy to hear Jericho was able to help resolve the issue quickly and make a stressful day a little better. Your kind words and support truly mean a lot to our team. We look forward to cooking with you again soon and appreciate you being part of the HexClad family! -Brittany, HexClad Support
BEWARE
BEWARE: I bought these for my family in Brussels and the coating is already peeling—a major health hazard for my child. When I complained, they sent my replacement to a stranger's house, leaked my data, and then gave me a FRAUDULENT tracking number to cover it up. They are now asking ME to pay to ship the evidence back. Terrible company.
I have photo evidence of the peeling coating and the fraudulent tracking numbers which I will provide to any consumer authority or directly to Trustpilot upon request.
7 maj 2026
Omdöme utan inbjudan
Svar från Hexclad
We’re very sorry to hear about your experience and understand your concerns. The safety and satisfaction of our customers are extremely important to us.
We have reached out directly to request your information so that we can thoroughly review this situation, including your warranty claim, shipping details, and the concerns you’ve raised regarding your order. We take matters involving product quality and customer information very seriously and want to ensure this is fully investigated and resolved appropriately.
We appreciate the opportunity to look into this for you and will work to address your concerns as quickly as possible. - Brittany, HexClad Support
Jericho was awesome
Jericho was awesome! He helped us with our warranty issue and resolved it in a few hours. We got to experience Hexclad service first hand!
Great product and service
4 maj 2026
Omdöme utan inbjudan
Svar från Hexclad
Thank you so much for your kind words! We're delighted to hear that Jericho provided such excellent support and was able to resolve your warranty issue within just a few hours. We're glad you had the opportunity to experience our customer service firsthand. We truly appreciate your support and are thrilled to know you're enjoying both our products and our service! - Brittany, HexClad Support
Jericho HELPED ME TO RESOLVE MY ISSUES…
Jericho HELPED ME TO RESOLVE MY ISSUES WITH PANS. Great service!!!
4 maj 2026
Omdöme utan inbjudan
Svar från Hexclad
Thank you so much for your wonderful feedback! We're thrilled to hear that Jericho was able to help resolve the issues you were experiencing with your pans. We'll be sure to share your kind words with him. We truly appreciate your support and are always here if you need anything in the future! - Brittany, HexClad Support
Sent an email to customer service and…
Sent an email to customer service and they replied within the hour and solved my issue without me having to do any work at all.
4 maj 2026
Omdöme utan inbjudan
Svar från Hexclad
Thank you for taking the time to share your experience! We're so glad our customer service team was able to respond within the hour and resolve your issue quickly and effortlessly. Providing fast, hassle-free support is very important to us, and we truly appreciate your kind feedback. -Brittany, HexClad Support
Great warranty service
Great warranty service, Jericho was friendly and fast!
1 maj 2026
Omdöme utan inbjudan
Svar från Hexclad
Thank you so much for your kind words! We’re thrilled to hear you had a great warranty experience and that Jericho was both friendly and quick in assisting you, he’ll be happy to hear your feedback.
We appreciate you taking the time to share and are always here if you need anything in the future. Thanks for being part of the HexClad family!
-Brittany, HexClad Support
Quick response to fining my order
1 maj 2026
Omdöme utan inbjudan
Svar från Hexclad
Thank you for your feedback! We’re glad to hear you received a quick response in locating your order, that’s exactly the kind of efficient support we aim to provide. We truly appreciate you taking the time to share your experience!
-Brittany, HexClad Support
Super Customer Service
I had a question about an invoice and sent it through the website. I had a response almost immediately from Jericho. The response was so complete and resolved my problem. I have never had such quick and competent customer service before. If this is an indication of how your company is run, I will certainly do more business with you in the future. And I will happily recommend you to others
30 april 2026
Omdöme utan inbjudan
Svar från Hexclad
Thank you so much for taking the time to share this! We’re thrilled to hear that Jericho was able to respond so quickly and provide a clear, complete resolution to your question.
Delivering prompt and thorough support is exactly what we strive for, so it’s incredibly rewarding to know that your experience reflected that. Your trust, future support, and willingness to recommend us truly mean a lot.
We’re always here if you need anything, thanks again for being part of the HexClad family!
-Brittany, HexClad Support
Great customer service!
Jericho could not have been more helpful! He was very quick getting back to me. He was even faster at resolving the problem! I ordered the entire collection from Hexclad and I absolutely love them. So when I had to call customer service I was wondering how it would go. They were professional and I am a customer for life.
Thank you!
29 april 2026
Omdöme utan inbjudan
Svar från Hexclad
Thank you so much for sharing your experience! We’re thrilled to hear how helpful and responsive Jericho was, he’ll be so happy to know he made such a great impression.
It means a lot that you trusted us with the full collection and that you’re loving your cookware! We’re especially glad your customer service experience lived up to your expectations and reinforced that trust.
We truly appreciate your support and are always here whenever you need us. Thanks again for being part of the HexClad family!
-Brittany, HexClad Support
My concern was handled quickly and…
My concern was handled quickly and professionally. The customer service representative was Jericho P. I definitely would recommend HexClad products to friends and family. It's the best cookware I had owned. The company really stands behind their products name brand.
29 april 2026
Omdöme utan inbjudan
Svar från Hexclad
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that your concern was handled quickly and professionally, and that Jericho P. made a positive impact, he’ll be so happy to hear your feedback.
It means a lot to us that you’d recommend HexClad to your friends and family and consider it the best cookware you’ve owned. We truly stand behind our products and are always here if you need anything in the future.
Thanks again for being part of the HexClad family!
-Brittany, HexClad Support
Excellent warranty service from Jericho
HexClad handled my warranty issue quickly and professionally. Jericho was excellent to deal with — clear, helpful, and solution-focused. I really appreciated the straightforward service and the replacement being processed without hassle.
29 april 2026
Omdöme utan inbjudan
Svar från Hexclad
Thank you so much for your kind feedback! We’re thrilled to hear that your warranty experience was handled quickly and smoothly. Jericho will be especially happy to know his clear, helpful, and solution-focused support made a positive impact.
We truly appreciate you taking the time to share your experience and are always here if you need anything in the future. Thanks for being part of the HexClad family!
-Brittany, HexClad Support
I had an excellent experience with this…
I had an excellent experience with this customer service team. From the moment I reached out, they were responsive, professional, and genuinely focused on resolving my issue. What stood out the most was how quickly they handled my replacement—there was no unnecessary delay, and the entire process felt smooth and stress-free.
The representative I was communicating with was courteous, clear in their communication, and made sure I understood each step. It’s rare to find service that combines efficiency with such a high level of care, but they managed to do both effortlessly.
I truly appreciate how easy they made everything, and I wouldn’t hesitate to recommend them to anyone looking for reliable and prompt support. Outstanding service all around.
29 april 2026
Omdöme utan inbjudan
Svar från Hexclad
Thank you so much for taking the time to share such a thoughtful and detailed review! We’re thrilled to hear that your experience felt smooth, efficient, and stress-free, that’s exactly the kind of support we aim to provide.
It’s especially great to know that our team’s communication and care stood out throughout the process. We truly believe that clear, courteous support makes all the difference, and your feedback means a lot to us.
We appreciate your recommendation and are always here if you need anything in the future. Thanks again for being part of the HexClad family!
-Brittany, HexClad Support
Everyone was very helpful and professional
Everyone was very helpful and
28 april 2026
Omdöme utan inbjudan
Svar från Hexclad
Thank you so much for your kind words! We’re really glad to hear that you had a helpful and professional experience with our team, that’s exactly what we strive for. We truly appreciate you taking the time to share your feedback and for being part of the HexClad family!
-Brittany, HexClad Support
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