Herbal Dog Co Omdömen 128

Lovely smell fantastic product. Can’t recommend enough

gorgeous scents leaving my dogs smelling lovely😋 we have the shampoo, dry shampoo and cologne in the pumpkin scent and LOVE it! will be trying all the scents!

So I purchased Flea & Tick | Natural Spot On | Dog & Puppy | 1 Year Supply as my poor poochy managed to catch some fleas.I didn't like the idea of covering my dog with harsh chemicals, so I searched for a natural alternative, despite him being treated regularly with the nasty stuff - I noticed that my boy had picked up some visitors, I had a look online, saw some herbal products claiming to do the same as the nasty chemicals and thought why double him up on the harmful stuff, I'll get the natural product and start using that instead. I was torn between amazon (quick delivery and relief for my boy - next day) and Herbal Dog Co - an independent UK based company. Looking at Herbal Dog Co's website, the boldly advertised that if ordered before a certain cut off time, then the order would be dispatched the same day. So I decided to choose these guys. My order wasn't dispatched until about 4 days later and then took another 2 to be delivered, all the while my boy was experiencing discomfort. Now here's where the absolute joke starts, they clearly state on the product description on their website - "If you already have visitors & need support to clear an infestation, drop 1ml onto the back of the neck daily for 1 week". So after a week of daily applications, there is absolutely no change, in fact, if anything, the issue is worse! I contacted customer services and was told -

"Hi Alex, if you have a infestation we recommend you go to the vets. Herbal solutions are great as a preventative and will help clear if something is already being use monthly but if no preventative has been used you will need a chemical solution from the vets to ensure it works fast to stop any discomfort to your dog"

I had multiple conversations with them while the delayed dispatch issue was ongoing, they knew he already had fleas and was uncomfortable, and there was no mention of this before!

I asked them - So what would the point be in buying your product to avoid putting the harsh chemicals on my dog in the 1st place? Basically saying that your product is good all the time he doesn't have fleas?

and was told -

Herbal products work as preventative.

You're website doesn't make this clear, it actually implies that it's OK to use if there is already an infestation.

You are selling a product that is no good and then basically telling me that it should be used alongside the chemicals, you assumed that no other preventatives have been used, when they have, that's why I decided to try natural options.

I will be looking into reporting you for making untrue claims about your product. You have left a dog in massive discomfort for nearly 2 weeks! absolutely disgusted!

Fantastic customer service. I was sent the wrong product so I emailed to ask about returning that item and then exchanging it for the correct item. As an apology for sending the wrong item, they said I could keep that item. The item that I wanted was shipped the next day. I thought this was a very kind thing to do. Many thanks!