Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I made a transaction Transaction ID #HP-041026EZ20| and they deducted the money but the transaction didn’t go through . I contacted them but they are saying it didn’t authenticate but I got charged... Se mer
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It does help to convert money from the credit/debit card to momo rwanda but the only issue is the delay of the time it takes for funds to arrive in the account
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I was supported professionally, promptly and friendly. Transferring money from US to Kigali was way cheaper than I expected. I saved so much money that would have been paid as transfer charges if I us... Se mer
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Företagsinformation
- Ombud för mobilbetalningar
- Kortbehandlingstjänster
- Valutaväxling
- Postanvisningar
- Penningöverföring
- Finansiella tjänster
Skrivet av företaget
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Kontaktuppgifter
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Kenya
- +254114558252
- support@heptapay.com
- heptapay.com
4,2
Bra
231 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very fast transactions and easy user…
Very fast transactions and easy user interface. Customer care is very friendly and know how to manage expectations
28 januari 2025
Svar från HeptaPay
We're thrilled to hear that you had a smooth experience with our fast transactions and user-friendly interface. We are looking forward to serving you again and again!
It so sad 😭😭 that one can withdraw the…
It so sad 😭😭 that one can withdraw the amount on the card and you end up not crediting it on my M-Pesa this is pure conmanship and scam.You paid for one but the next transaction you didn't pay.please Do the reversal or pay me .
17 januari 2025
Svar från HeptaPay
We're sorry to hear about your experience. Please reach out to our support team immediately so we can investigate and resolve this issue for you.
It's the best I have used so far
It's the best I have used so far. With instant transfers
16 januari 2025
Svar från HeptaPay
Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you're enjoying the instant transfers and finding our service the best you've used so far. Your feedback inspires us to keep delivering top-notch services.
Great service when stranded
16 november 2024
Svar från HeptaPay
We're glad we could be there for you when you needed us most.
Just don’t use this service
It’s been hours since I transacted. Nothing yet. WhatsApp messages not answered, phone calls not picked. Beginning to think this is just a scam.
20 november 2024
Omdöme utan inbjudan
Svar från HeptaPay
We sincerely apologize for the delay in processing your transaction. This has now been completed.
We strive to provide timely and reliable service, and it’s clear we fell short in this instance. We’re actively reviewing our processes to ensure such delays and communication gaps don’t happen again.
Thank you for bringing this to our attention and for your patience. If there’s anything else we can assist you with, please don’t hesitate to reach out to us directly at support@heptapay.com
Your feedback is invaluable as we work to improve.
responsive customer service
First time transactions can take a minute but after that it’s instant and quick. customer service team very responsive. maybe rates can be a little better but overall great service i will be using again and again.
13 november 2024
Svar från HeptaPay
Thank you for your thoughtful feedback! We're thrilled to hear that you found our customer service team responsive and that you enjoyed the speed of our subsequent transactions. We're excited to keep serving you with quick and reliable payments!
Svar från HeptaPay
We appreciate you bringing this to our attention. Your suggestion is valuable, and we're always working to improve our services to meet your needs. Please stay tuned for updates, as we continue to expand our offerings.
Family sent me money no money recieved
Family sent me money no money recieved
And they heptapay customer service is very poor and frustating no help at all
9 november 2024
Omdöme utan inbjudan
Svar från HeptaPay
Please reach out to us directly with your transaction details so we can investigate and assist further.
Transfer to mobile wallets
Easy to transfer money to mobile wallets and pay with your card.
31 oktober 2024
Svar från HeptaPay
Thank you for the fantastic review! We’re so glad to hear you found it easy to transfer money and make payments with your card. Making your experience smooth and convenient is our top priority. If there’s ever anything more we can do, just let us know. Thanks for choosing HeptaPay!
Great first experience
Before trying new fintech app I spend time checking previous reviews.
I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted HeptaPay through Whatrsapp (quick response), few minutes later the money was received. Perfect job!
23 oktober 2024
Omdöme utan inbjudan
Svar från HeptaPay
Thank you so much for your kind review! We're thrilled you decided to give HeptaPay a try and that our support team was able to assist quickly. We appreciate your understanding, and we’re continually working to make sure transactions are seamless. If you ever need help or have any questions, we're just a message away! Thanks again for trusting HeptaPay.
I bought MTN Momo 4 hours ago and not…
I bought MTN Momo 4 hours ago and not received anything . The people on whatsapp doesn’t respond to me aswell
Ref .. HP-102024F49B
20 oktober 2024
Omdöme utan inbjudan
Svar från HeptaPay
We sincerely apologize for the delay you experienced and for the lack of response at that time. We understand how frustrating this must have been. We’re glad to see that your recent transaction went through much faster, and we are actively working to improve our response times and service. Thank you for your understanding, and we appreciate your patience. Please don’t hesitate to reach out if you have any further concerns.
Svar från HeptaPay
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had such a great experience and consider our service the best. Your feedback means a lot to us, and we look forward to serving you again in the future!
HepPay you’re the best
HepPay you’re the best, simple and fast but trustworthy off course.
I recommend!
12 oktober 2024
Svar från HeptaPay
Thank you so much for your amazing review! We're delighted to hear that you find HeptaPay simple, fast, and trustworthy. Your recommendation means the world to us, and we’re thrilled to have earned your trust. Looking forward to serving you again!
Have just sent money the money 30…
Have just sent money the money 30 minutes ago, but am not receiving anything or message (HP-100724A2F0)
7 oktober 2024
Omdöme utan inbjudan
Svar från HeptaPay
Thank you for your feedback. After reviewing your transaction, it appears that the card used was flagged for potential fraudulent activity. For your security and the security of others, we take these matters very seriously, which is why the transaction did not go through.
If you believe this is a mistake, please contact our support team to provide further information so we can resolve this promptly. We appreciate your understanding in helping us maintain a safe and secure environment for all users.
First time using this service and I got…
First time using this service and I got the money transferred in 5 mins
5 oktober 2024
Svar från HeptaPay
Thank you so much for your feedback! We're thrilled to hear that your first experience with our service was smooth and quick, with the money transfer completed in just 5 minutes. We look forward to serving you again!
I am currently having a terrible…
I am currently having a terrible experience with heptapay. It has been three days and the recipient has not received the money. My ref is Hp-100224982D. The sender has sent an email and is not receiving any feedback.
Edit you have responded with a different person's name and reference number. Again, please address reference number Hp-100224982D.
2 oktober 2024
Svar från HeptaPay
Dear Lorna Grace Kuwaza,
We note that the transaction you are reffering to was completed to M-PESA 0799801994 TARISAI KUWAZA on 24/09/24 at 01:06 AM with reference SIO7N98XT5.
Please let us know if there is anything else that we can help you with.
A very efficient means of withdrawing…
A very efficient means of withdrawing money from a virtual card. Transaction only takes a few minutes.
19 september 2024
Svar från HeptaPay
Thank you for your great feedback! We're happy to hear that you found our service efficient for withdrawing money from your virtual card. It's great to know the transaction process was quick and smooth. If you need any further assistance, we're here to help!
Svar från HeptaPay
Thanks for the feedback! We’re glad you found the service quick. If you need anything else, don’t hesitate to reach out!
It works real well for transactions
23 september 2024
Svar från HeptaPay
Thank you for your review! We're happy to hear that the platform is working well for your transactions. If you ever have any questions or need assistance, we're here to help!
They provide good service for real.
17 september 2024
Svar från HeptaPay
Thank you for your feedback! We're glad to hear that you're satisfied with our service. If there's anything more we can do for you, feel free to let us know!
Detta är Trustpilot
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