Gardening Express Omdömen 

On 2nd September 2025 I ordered Musa Sikkimensis Banana Plants.

On 10th September 2025 I received my order delivered by Yodel. The packaging box was battered and two of the plants were damaged beyond repair.I have tried to retrieve them by staking with bamboo canes plant ties, but they did not survive.
The plants themselves were very limp and the leaves had become detached from the main stem with slimy liquid. Having considered that the plants received were beyond redemption and subsequently completed a form online with photographs. I received a response that the photographs were not able to be viewed and therefore submitted further photographs in different format. To date my complaint has not been addressed and fear, apart from applying consumer law, will not be.

This company is not stable and hides behind a computer based outfit.

There is no means of communication other than their online enquiry form, which is ignored, albeit they will take your money quick enough.

My complaint, if not resolved with this company, will not go away and I will apply Consumer Law.

In the meantime, prospective customer's are well advised to spend their well earned money with a reputable garden centre, be it online or otherwise.

DISGRACEFUL BUSINESS !!

Plant not as described, undersized, diseased / insect affected. No customer service to ring, no response to on line form until I suggested using Trustpilot! No response to emails and no refund or replacement offered despite numerous requests.

As a result of the company’s many failures, I obtained a refund via my bank fraud team.

Avoid this company completely.

I have ordered products from this company for a number of years with no issues. Not so anymore!!! I ordered 8 items, 2 items arrived, very poor condition. The payment for all items has been taken from my bank. Only last night this Company was the subject of Watchdog TV on the BBC, where such issues were raised about the poor quality of plants, customer service, and not being available to contact by telephone, and the company not giving refunds. I cannot afford to lose this money, I had saved to pay for what I purchased, I wish I had put the money aside for my heating bills instead, but the items ordered appeared to be such a bargain. Please Please Do Not use this company.

What once seemed like a ligit business has now become a money making scam. They sell you dead or dying or diseased plants which take forever to arrive. Ive complained and they just ignore with no offer of a response or refund. I have emailed 3 times chasing but nothing.
I have the feeling that they are going down the pan and treading water and just trying to filter off all the cash beforehand. To all the people who have had issues with their non existent customer service or getting a refund I would suggest a section 75 via your credit card. It’s an easy process to get your money back when the retailer is ignoring you. I’m also reporting them to trading standards.

Would give zero stars if I could. Ordered two roses, had to chase to get any kind of delivery organised for several weeks. When the delivery did arrive, the roses have no labels on the pots and around the neck of the roses the label showed that they were completely different than the variety that I had bought. I queried it with customer service who asked me to prove that I had bought the roses from them despite me providing them with an order number then also asked me to take a screenshot of the order to prove that I’d ordered it they then have gone completely dark for three weeks and have refused to give me any kind of refund or response. I’m raising a query on my credit card. Avoid it all costs this business is a total scam.

Even one star is too much. I bought two magnolia trees (not expensive but still live plants). The instructions told me signs of life might take 6 weeks- 6 weeks later, no sign of life so I emailed them. Their response told me I had emailed outwith the fourteen days so no refund. Not happy- will avoid them in future.

Having used Gardening Express for some years and even having complimented them in the past, I have now to express my extreme disappointment and frustration regarding their non-existent enquiry service when it comes to orders that either don't arrive or are damaged and then returned to their premises. What has happened to this company? I have written three times to enquire what happened to the remainder of my order, no. 700868809 which was apparently returned to Gardening Express by the driver. Please read your reviews and mend your ways! Start by answering my query, sending me the missing plants or returning the cash owed to me for the undelivered goods. Order no 700868809 Delvin

I ordered a bay tree, but when it finally arrived it was desease ridden and half eaten by insects.
I sent them some pictures of the plant and they told me I didn't have enough pictures!
I then sent some more pictures and never heard from them again.
What a terrible company. DO NOT BUY FROM THEM!

Absolutely dreadful customer service and no way to contact them other than by their message service, which incidentally, no one seems to respond to. I am sick of emailing this company. They took my money and gave me the wrong order, basically stealing! 6 weeks in and still nothing. I hope someone from this company has the decency to respond to this review and give me some answers.

Plants ordered and paid more than two weeks. Only one-third of the Plants have arrived. No reply to online form or emails and do not have a phone number. Very disappointed, I wish I had read reviews before ordering.

I ordered nearly £900 of plants in August and September: a few were good, most were acceptable; but some were not as described, and very poor.
I contacted them: after seven days, back came the computer response of pictures needed of the plants and the white stickers on the pots. Most pots didn’t have them.
I sent the pictures: nearly three weeks on now, nothing more.
Plants are now on the compost heap.
Will never use them again.

I ordered various plants two weeks ago. They arrived today. To say the quality and condition of what arrived had very little resemblance to the website photographs would be an understatement. I can only compare them to the quality you sometimes see on a sales table at a garden centre when they are trying to flog off the poor quality plants. This purchase was a test run, we have a very large garden and need lots of plants. I would not buy from this website again.

I have 3 outstanding orders all paid for and no one to contact about it. all the orders on the tracking are supposed to be with the courier.

My partner ordered 3 roses and one failed to grow we contacted this company and they wanted pictures so we sent pictures and then excuse after excuse for not sending another rose, will never purchase from this rubbish company again.

This was my very first order from this company, I placed a order on about 20 perennials late September, they tell you about the plant, example in bloom etc, I was getting my order delivered and maybe I was abit nieve but I was expecting a waggon turning up with my 20 plants on a pallet, so i was shocked when DHL turned up with 3 cardboard boxes, I opened a box in front of him and said to him, there smaller than expected, he looked and said ooh plants, after throwing the boxes around as they didn't know what was in them, i opened the 3 boxes to be utterly gobsmacked to find most of the plants had been laid down facing each other with foliage, so most had lost there compost and most were broken or crushed, I took loads of pictures as I knew they wouldn't believe the state of them, i salvaged what I could and obviously got straight online to leave a complaint telling them and showing them the damage, 2 weeks passed heard nothing, so i sent another message and adding to this complaint that I was disgusted with the lack of communication, after another 6 days, I received a message saying " that most of the plants are Hardy types and would come back if I water them when they arrive and repot them on if needed, and they should be fine, but any problems I had to get back to them " they sent that 3 weeks after they were delivered, no apologise, no offer of compensation, no nothing. This company, by far, is the worst company, worst experience, I have ever come across, if this is how they run there business, they need closing down, the thing what hurts the most is that no management has made any kind of apology, its the most appalling company I've ever used.
Please don't spend your money with this company, I urge you to go elsewhere.
At this moment I am seeking some legal advice to get my money back.

Aweful never use them my plants were mouldy on arrival they took 7 weeks to arrive most died and they never ever reply to emails it's been 3 months and nothing from them

I wish I had read the reviews before purchasing . I think this company is the WORST I have ever used . Orders take forever to arrive and when they do the plants look like they have been in transit for weeks . If your plants survive you are lucky . Don’t try to communicate with this company as they just don’t reply …. How are they still trading . I think they should reported to trading standards . I wil just link this page with all negative reviews and let them do what they do .

Poor customer service. My plant arrived damaged and I reached out to them immediately. They responded once and asked me.questions and never to be heard from again since my response. I do not trust this business and seeing the overall experience, it is clear that it is consistent. Something needs to be done about such businesses.

A dreadful experience. I bought 4 plants from them which apparently had been reduced from£17 to £3.99. They turned up in 1 litre pots which were meant to be 2 litre. They were dead twigs!! No response from them after two weeks. I’ll be claiming my money back through my credit card. Their guarantees mean nothing. I consider this theft!!

Plants have not arrived. It is impossible to get hold of GE to discuss this. They do not reply to online form or emails and do not have a phone number. Plants should have been collected over a week ago. I expect them to arrive in poor/dead condition. Don't expect a refund or compensation judging by other reviews. Wish I had read them before ordering, and wish I could give less than one star.