Gardening Express Omdömen 

My plants arrived on the due date which is the only positive aspect of my experience with Gardening Express. The parlour palm looked neglected, with many dead stalks. The two Hostas were worse, with most stalks chopped off at, or near, ground level; the few remaining leaves looked burned. I sent photos and asked for a refund but have heard nothing.

These people are crooks -AVOID,AVOID, AVOID.

Please avoid like the plague and go to the garden centre. I am now of the opinion that this is a scam site.

Firstly, there is nothing ‘express’ about this company. They took over three weeks to deliver and there is no human customer service to call or email.

Secondly, half the plants arrived either completely dead or dying or just so so underwhelming in size and health; plants that should be in bloom now, very small and dry and not a flower in sight.

It’s the most disappointing online purchase experience I’ve ever had. And when you get in touch to discuss the issue, you can’t speak to a human and they don’t properly engage. I’ve been told by a bot to plant out the dead plants and wait three weeks. An insulting and frustrating experience.

Why or why did I not read the reviews before ordering (had a bad experience years ago and foolishly gave them another go). Most of plants near death, badly packed, choked. Succulents overwatered and rotted to being stinky. Then you try and contact them; chat only, have to sent photos of everything, labels on each pot, plants, packing sheet, 14 photos, each one has to be sent one by one and cannot send another till reply received, asking different Qs each time to try and distract, putting people off from bothering, took screenshots of conversation for record. Was 14 screenshots. Wasted 45 mins of life just processing my complaint.

Do not order from this company. My plants finally arrived after having to remind them to send them! Two of my plants arrived dead and you can't speak to anybody only on AI chat and the customer service team take days to reply. I'm going to take this matter further.

Only received half of my order... This company literally had no customer support they replied to none of my emails... Save your money go to the garden centre

i would give NO STARS if I could,,, not helpful I asked for a refund and was told I would be contacted in ANOTHER three days ...Of course NOTHING .. they can't be bothered ..I WILL NEVER order from them again and spread the word not to waste your money and time with them... I had other plants before that died and because I had thrown them away and couldn't take any photos they offered NOTHING in return BEWARE

Zero reviews actually. I ordered two rose stem plants
I am shocked that the plants arrived were wiltering n dying. I even contacted them, their useless AI chat. Sent the photos on the day of delivery to show the state of the plants! It said it has passed on to their team but no response. At this pt, i will have to raise dispute with my bank! Honestly, its shocking misrepresentation!

there is no human staff to deal with urgent matters just AI bot
what are we coming to, get rid of staff and replace with AI, pure greed, no respect for Customers
Evil Company

I waited three weeks for a plant delivery. Then the delivery person just left it on the ground floor in a public area of my block of flats instead of coming up to my flat number on the 4th floor, despite having rung the buzzer and been let in to the block. When I received an email saying it had been delivered I ran round looking for it but it wasn’t anywhere. Now the company are refusing to give me a refund!!it wasn’t delivered to my flat or even near my flat or even on my floor, just left out in the open by the lifts where everyone in the block could see it! I can’t believe they are defending the poor delivery service and not the customer. I wouldn’t ever use them again or recommend them

Very disapointed with the Clematis brought from Garden Express, Expensive plant died three weeks after it arrived. The first contact was very helpful but when refered to another I was refused any replacement or refund. I was going to order other items from them but no way now. Complete waste of money. They have a complicated system regarding guarantees be aware.

Appalling. Plants arrived in poor condition. Customer service did not care. Sent photos and they said damage is common and will not affect growth. Meanwhile I have dreadful plants. Do not use

Whilst their Hydrangeas are the best you can buy 5* and I will purchase more despite the wait time, I recently ordered 3 x 1 litre non stop begonias. After waiting 16 days for delivery I used their automated service to cancel and get a refund to be told this will be put forward, it is not confirmation of a refund you will receive an email in 3 days! The email arrived stating the refund has been requested 5-10 days to get to my bank account.
This company is a disgrace. I went straight onto Amazon where I ordered replacement plants, 5 minutes later the oder was despatched by Gardeners Dream and it will arrive in 2 days!!!!!!
This is not the first time I have complained about Gardening Express summer bedding and lack of customer service but, they never learn and obviously just don't care about their customers. I doubt they even read these reviews, unlike other companies who reply.

I ordered my peony on 23rd June..still waiting. Am told it is still within the 10-15 working days peak season timeframe. I ordered one from a different company on 3rd July-it arrived safely today, lovely healthy plant, the soil was still wet. Why is it so difficult Gardening EXPRESS??!!! I thought express meant quick-maybe I'm wrong??!!🤷🏼‍♀️

Update: email received from customer service stating order cancelled & refunded. Now awaiting said refund with baited breath..

Update..refund did arrive in my account but I still would not use them again..

Dont use this company. Dead plants dry poor quality tress still trying to get refund. I will NEVER use them again . No phone number all online and customer support is non existent

Appalling !
Still awaiting delivery no one returns emails,
DO NOT BUY ANYTHING FROM THEM

Plants arrived half dead. On trying to contact via emails with photos, shows as box not monitored. I would not recommend using them. It also took forever to receive them.

We bought 3 different clematis plants for GBP 70, and they arrived in an absolutely tragic state, wrapped in the most careless way, not labeled (so we don't know whether we got the species we requested) and BARELY alive. The customer service via an online bot was absolutely useless, but when I switched to emailing *theoretically* humans, it still feels like I'm dealing with poorly designed AI or just someone with zero interest in helping. It's been going on for weeks and I deeply regret not checking Trust Pilot before buying from them. Avoid by all means.

I AM STILL WAITING FOR SUMMER ANNUALS. THE CUSTOMER SERVICE IS CRAP. DO NOT USE THIS COMPANY. TERRIBLE TERRIBLE TERRIBL

Absolutely horrendous company to deal with. Shoddy items, rude staff, staff that don't pay attention to detail, staff that just quote policy, policy, policy and hide behind it. Plants are dead and miraculously, hey presto, according to the company, they're not ones included in the 5yr guarantee.