We rarely have any problems with Hello Fresh, it almost always arrives on time, well packed with ice and with all the required ingredients. We find it very handy to cook, very occasionally a meal is a... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We have been customers now for 4 months. The food is delivered on time and the quality is excellent. The contents have always been correct and the recipes easy to follow. The meals always turn out del... Se mer
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Have been trying to claim the salt And pepper mills the past 3 week but they never come in my box. I have contacted support numerous times via chat and email but they tell me they will follow up an... Se mer
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I really like how everything you need is in a box and separated by bags per day. It's very easy and handy. The first week was perfect. 2nd week is just ok, I had lunch and dinner but the taste o... Se mer
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Företagsinformation
Skrivet av företaget
You'll choose your favourites from our weekly menu of exciting recipes and decide how many meals you'd like for however many people. Then, we'll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We've got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie preferences to those who just want quick and easy recipes to save even more time in the evenings! Most importantly, you're in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshIE #hellofreshireland
Kontaktuppgifter
Irland
- hellofresh.ie
3,7
Medel
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Order was damaged and sent back to…
Order was damaged and sent back to hello fresh. I called them and asked them to send me another box. the following day i get a notification saying the same thing. I had to call again and plead with them to send another box only to be told they were going to refund my money back and that was that. I explained that I couldnt go out and do a shop until the weekend and was told there is nothing they can do. I have had multiple boxes damaged or missing ingredient.. these things you can get over but a box just not arriving is not acceptable. Thats not how it works. Cancelling my subscription and will move over to gusto or one of the other ones
1 september 2026
Omdöme utan inbjudan
Svar från Hellofresh Ireland
Hi Colin,
We’re sorry to hear about your experience, and we appreciate you taking the time to share your feedback with us. We’d like to understand more about what happened so we can look into this further and assist you in the best way possible.
As we don’t have enough information from this review to locate your account details, our team will be reaching out to you privately to gather more information and help resolve this matter.
We look forward to hearing from you.
Renzo
HelloFresh Team
Love it
Love it
I ordered it because wanted to learn how to cook different cuisines and its absolutely brilliant
Fresh products, easy instructions and no waste at all and portions are absolutely huge
20 augusti 2026
Svar från Hellofresh Ireland
Hi Danuta,
Thank you so much for sharing your fantastic feedback! We’re delighted to hear that HelloFresh has helped you explore and learn how to cook different cuisines.
It’s wonderful to know that you’re enjoying the fresh ingredients, easy-to-follow instructions, generous portions, and the convenience of having less food waste. We love being part of your cooking journey and helping make mealtimes more exciting and enjoyable.
Thank you for choosing HelloFresh, and we hope you continue discovering and enjoying many more delicious recipes with us!
Renzo
HelloFresh Team
Satisfied customer
I have been a customer now for a number of months. Delighted with the food and the service.
16 april 2026
Svar från Hellofresh Ireland
Hi Vivienne,
Thank you for taking the time to share your feedback! We’re delighted to hear that you’ve been enjoying both the food and the service throughout your time with HelloFresh.
It means a lot to know that we’ve been able to provide you with delicious meals and a great experience. We truly appreciate your continued support and look forward to bringing you many more enjoyable recipes in the months ahead!
Renzo
HelloFresh Team
I like the food and recipes
I like the food and recipes. I'm concerned at some of the ingredients in the packets. I don't like that it took so long to figure out now to pause the meals or how to cancel. The website does not make it easy. Delivery excellent.
22 juni 2026
Svar från Hellofresh Ireland
Hi Bernie, thank you for sharing this feedback. We’re glad to hear the delivery and meals have been enjoyable, and we’re really sorry for the frustration you experienced around the ingredients and pausing/canceling, it should be much easier to manage your plan.
Please contact our customer support team so they can review your account and help with next steps, and we’ll also pass your comments along to our team to improve the website experience.
If there’s anything more you’d like to share or if there’s something we can do to enhance your experience, our Customer Care team is here 7 days a week, from 9:00 AM to 10:00 PM, on 020 4538 1121.
Thanks again for your support, we hope to serve you again soon!
Warm regards,
Ann
The Green Chef Team
I live on my own and I have decided to…
I live on my own and I have decided to STOP my orders. Im sure it is a great service but it is not for me Sorry for any inconvenience caused. Regards Rose Gallagher.
24 augusti 2026
Svar från Hellofresh Ireland
Hi Rose,
Thank you for taking the time to share your feedback. We’re sorry to hear that HelloFresh was not the right fit for you at this time, but we appreciate you giving our service a try.
We completely understand that everyone’s needs and circumstances are different, and we appreciate your honest feedback. We hope to have the opportunity to welcome you back in the future if you decide to try HelloFresh again.
Thank you again for choosing HelloFresh, and we wish you all the best.
Regards,
Renzo
HelloFresh Team
I got two meals and was charged for it…
I got two meals and was charged for it but i never order it. Is too expensive for me, i have 5 kids and cant afford it, still ive been charged and is imposible to close my accouny.
27 augusti 2026
Svar från Hellofresh Ireland
Hi Puri,
Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you taking the time to share your review.
We’d really like the chance to make things right and understand what happened. We noticed you haven’t been in touch with our Customer Care team yet, so we’ll be reaching out to you directly to learn more about your concerns and help resolve the issue.
Regards,
Renzo
HelloFresh Team
Enjoyed the first 3 meals
Enjoyed the first 3 meals, tho a bit labourious to prepare. Flavours were good and overall effect was good.
23 augusti 2026
Svar från Hellofresh Ireland
Hi linda,
Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed your first three meals and that you liked the flavours and overall experience.
We appreciate your comments regarding the preparation time. We understand that having a balance between delicious meals and convenience is important, and we’ll be sure to share your feedback with the relevant team.
Thank you again for choosing HelloFresh, and we hope to continue providing you with a great experience.
Regards,
Renzo
HelloFresh Team
The instructions were very clear
The instructions were very clear. The only reason I can’t give a5 star is you have to wait in got such a long time for the delivery example 8.30 to 6.00pm rather than having different time schedules you can pick in advance.
16 augusti 2026
Svar från Hellofresh Ireland
Hi Cecelia,
Thank you for taking the time to share your feedback. We’re glad to hear that you found the instructions clear and easy to follow.
We appreciate your comments regarding the delivery window. We understand that having a more flexible choice of delivery times would make the experience more convenient, and we’ll be sure to share your feedback with the relevant team.
Thank you again for choosing HelloFresh, and we hope to continue providing you with a great experience.
Regards,
Renzo
HelloFresh Team
Love the idea
Love the idea, the dishes and the convenience/ lack of waste, but one of three meals in my very first order was missing the meat - for a beef and Guinness stew! Not sure if I’ll stick with.
20 augusti 2026
Svar från Hellofresh Ireland
Hi Louise,
Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you taking the time to share your review. We’d really like the chance to make things right. We noticed you haven’t been in touch with our customer care team yet, so we’ll be reaching out to you directly to learn more and help resolve the issue.
Regards,
Ru
HelloFresh Team
When a mistake was made with our order
When a mistake was made with our order, hellofresh reimbursed me €18 & apologised. I was really impressed with this! We had our 1st recipe of theirs tonight & it was absolutely delicious.
28 augusti 2026
Svar från Hellofresh Ireland
Hi Kate,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ru💚
The Hellofresh Team
The ingredients are fresh
The ingredients are fresh, recipes are easy to follow and the dinners tasted delicious.
24 augusti 2026
Svar från Hellofresh Ireland
Hi Susan, thank you so much for your 5-star review! We’re thrilled to hear the ingredients were fresh, the recipes were easy to follow, and that you enjoyed your dinners.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
– Ann 💚
The Hellofresh Team
The food was great but I didn’t know…
The food was great but I didn’t know the closing date for next order,, so I had 2 meal in wanted to order more ,, Even do my order not due for 5 days couldn’t add to it
24 augusti 2026
Svar från Hellofresh Ireland
Hi Patricia, thanks for sharing your feedback, I’m glad to hear the food was great! 😊
Sorry for the confusion about the closing date for your next order and that you weren’t able to add the meals you wanted. To ensure smooth deliveries in the future, please make sure to modify your next boxes on your account by the deadline, which is 11:59 pm, 5 days before your next delivery.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Thanks again for your support, we hope to serve you again soon!
Warm regards,
Ann
The Hellofresh Team
Appalling customer service — impossible to speak to anyone who can actually help
My experience with HelloFresh has been extremely disappointing, but what has shocked me most is the complete lack of meaningful customer service.
My first delivery was seriously incomplete. I received only one box containing less than half of what I had ordered, and none of the meals were complete or usable. Despite this unresolved issue, HelloFresh then took payment for another delivery.
I immediately tried to get the problem resolved. The biggest frustration was simply trying to speak to a real person. I repeatedly asked the chat to connect me with a human being and then specifically requested to speak to a manager. I was initially met with automated-style responses attempting to deal with my issue through the chat rather than actually addressing my request.
Eventually, I was given a telephone number and told it was the company hotline. The number did not work. It produced a technical error when I tried to call it. I went back to the agent several times and clearly explained that the number did not work, asking for a number that I could actually use. Rather than providing a functioning alternative, I was repeatedly given the exact same non-working number.
I then asked again and again to speak to a manager. Instead of putting me in contact with someone senior who could take ownership of the complaint, I was told they would “raise” the issue while continuing to ask me the same questions.
At this point, I wanted my account cancelled and a full refund. I was told that the next delivery could not be cancelled because their deadline had passed. Yet HelloFresh had already taken payment while my first order had not been delivered correctly and the original problem had not been resolved.
The response was particularly frustrating: rather than resolving the situation properly, I was offered a 50% refund on the next box while still being required to receive it.
This was not simply a problem with a missing delivery. Problems happen with deliveries. What matters is how a company responds when something goes wrong. In this case, HelloFresh made it extraordinarily difficult to speak to anyone, provided a telephone number that did not work, repeatedly ignored my request to speak to a manager, and failed to take proper ownership of the issue.
I have never experienced such a frustrating customer-service process for what should have been a relatively straightforward complaint.
If HelloFresh cannot provide a working way for customers to speak to someone when there is a serious problem, and cannot escalate a complaint to a manager when repeatedly requested, then what is the point of having customer service at all?
I have cancelled my account and, based on this experience, I would strongly think twice before recommending HelloFresh to anyone. The food delivery was poor, but the extreme lack of customer service and inability to speak to someone who could actually resolve the issue was by far the worst part of the experience.
27 augusti 2026
Omdöme utan inbjudan
Svar från Hellofresh Ireland
Hi Jeremy,
Thank you for sharing your feedback with us. We are deeply sorry for the initial frustration you experienced with your first delivery and the technical difficulties you faced when trying to reach our Customer Care team.
This is certainly not the standard of service we strive to provide. We take issues regarding order completeness, system line errors, and escalation requests very seriously, and we regret the inconvenience this caused you.
We are glad we had the opportunity to speak with you directly on the phone today to address all of your concerns and reach a resolution together. A follow-up email confirming the recap of our conversation and the next steps has also been sent to your inbox for your reference.
Your feedback has been shared with our senior leadership team as we continuously work on improving our support channels. If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Warm regards,
Ann
Hellofresh Team
12 months in and best thing I've signed…
12 months in and best thing I've signed up for. Eating way better and restaurant quality! Highly recommend
1 september 2025
Svar från Hellofresh Ireland
Hi Christopher,
Thank you so much for sharing this with us! We’re delighted to hear that it’s been a great experience for you over the past 12 months and that the meals are helping you eat better with restaurant-quality results. We really appreciate your recommendation 💚
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ann💚
The Hellofresh Team
Delish food/happy family
Delish food, family involvement, takes the stress out of planning dinner after a long day working. It’s brought our family back round the dinner table. The steps are simple and the time guide helps decide what day suits which dish. The ingredients are so fresh. I’ve found joy in cooking again
20 augusti 2026
Svar från Hellofresh Ireland
Hi Lyndsay,
Thank you so much for taking the time to share your 5-star review! We’re delighted to hear the meals help take the stress out of planning and bring your family back to the dinner table, fresh ingredients and simple steps truly do make a difference.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Warm regards,
Ann
The HelloFresh Team 💚
Useless and unprofessional
I’ve already left one review about how bad Hello Fresh are and now they’ve asked me to leave another review ! So here goes
Terrible useless unprofessional lying incompetent are some of the words that come to mind
They take your money and then don’t deliver and then gaslight you with links that don’t work and then lie saying “oh it may come tomorrow” and then send you an email about “unforeseen circumstances “
If this is the way they treat new customers then it’s obvious that they don’t give a damn about them.
Oh and the customer service sucks … their so called AI tool is useless and their agents don’t know anything even after asking for your inside leg measurement and what your great grandmas bra size was.
22 augusti 2026
Svar från Hellofresh Ireland
Thanks for your feedback, and
we're sorry to hear about your
experience. We appreciate you
taking the time to share your
review. We’d really like the
chance to make things right. We
noticed you haven’t been in
touch with our customer care
team yet, so we’ll be reaching
out to you directly to learn more
and help resolve the issue."
So easy having all the ingredients…
So easy having all the ingredients there, zero waste and such good quality.
Value for money and flexibility is great, skip a week here and there etc. Delivery is excellent
23 juli 2026
Svar från Hellofresh Ireland
Hi Ann,
Thank you so much for your 5-star review! We’re thrilled to hear you love the ingredient convenience, zero waste approach, and the quality and that delivery has been excellent too. We really appreciate you choosing us.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ann💚
The Hellofresh Team
No show on our meals for the week
So we have been getting food delivered the last few weeks, mostly okay aside from some veg gone off (which has happened more than once) .. But generally okay. However yesterday our box never arrived and I rang hello fresh at 17.30 as we never got any correspondence from Dpd in relation to a delivery. The girl said there was plenty of time for it to be delivered and she would check with DpD and come straight back to me. That didn’t happen !! So at 18.20 I rang again and another girl said the first girl I spoke to was dealing with it and she would let me know if I needed to make alternate dinner arrangements!! I said I had been speaking to her colleague 50 mins ago and heard nothing back when she said she would come right back to me and she corrected me and said it was 20 minutes ago, when it wasn’t ! She said there was plenty of time up to 7pm for the food to be delivered and her colleague would ring us to let us know if we would have the delivery for our dinner as she had no information. The other girl rang just before 7.50pm to say she could not get through to Dpd and would issue a refund and if the box arrived tomorrow then it would be on hello fresh ( but totally missing the point of the box being perishable foods and would hold no use to us. She gave us a tracking number and said thanks for our understanding!! Anyway, it took two seconds on Dpd to see they never received the box from Hello Fresh at all and the two women between them couldn’t find that information out !! They completely lied about the delivery to us.
It was supposed to be a service to bring convenience but this was anything but !! There is zero point in a service like this and paying for it plus relying on it and it just doesn’t turn up … It is really bad form and bad service
I want to give an update on this .. this happened on my sons account and I had cancelled my subscription when this happened and tonight I got charged even though I had no meal plan in for next week and had cancelled my subscription!! It’s actually disgusting to be honest, it is fine for a week or two and then just an absolute farce !! How dare you take money from my account also that was never authorized and I do not wish to purchase !! I strongly would say to give this company a wide birth !!
24 augusti 2026
Omdöme utan inbjudan
Svar från Hellofresh Ireland
Hi Haley,
Thank you for bringing your concerns to our attention. We deeply apologize for the frustration caused by the missing delivery, the miscommunication regarding tracking details, and the unexpected charges you experienced.
We take issues surrounding delivery updates, customer communication, and account privacy very seriously. We appreciate you taking the time to speak directly with our team today so we could properly verify the account details with your son and address your concerns personally.
We are glad we had the opportunity to speak with you on the phone and resolve this matter together. Your feedback has been shared with our internal teams to help us improve our service and support channels moving forward.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
-Ann💚
The Hellofresh Team
Delivery was prompt and at time…
Delivery was prompt and at time specified on the day. great instructions, even though we are experienced cooks. lovely fresh produce and good quality overall except for breads, which could be better quality
13 augusti 2026
Svar från Hellofresh Ireland
Hi Deirdre
Thanks so much for taking the time to share your feedback! We’re glad delivery was prompt, the produce was fresh, and you found the instructions helpful. We’ll also note your comment about the bread quality, thank you for the constructive detail.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
– Ann 💚
The Hellofresh Team
I put off ordering from Hello Fresh for…
I put off ordering from Hello Fresh for so long thinking it wouldn't work for us but I tried one meal one week and have been ordering three meals for my partner and I per week since for the last month approx. We have really enjoyed the meals, he does most of the cooking and this has excited him again about it, I have been involved on a few and there were easy enough. There is often enough left over for a lunch the following day and it is definitely cutting down on food going to waste. Also the app is great, no notes.
7 augusti 2026
Svar från Hellofresh Ireland
Hi Joanne,
Thank you so much for the wonderful review! We’re thrilled to hear you gave HelloFresh a try and that you’ve both been enjoying the meals (and the leftovers/lower food waste) ever since. 😊
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
-Ann💚
The Hellofresh Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.