Hello Japan Omdömen 

The box whenever it came was completely destroyed, not their fault, my items were okay, but I would expect from ordering surprise bags to not have duplicates in a singular order. Unfortunately got quite a few dupes. I don't believe the items that I bought were worth the money, although I'm happy to have some more Minifigures. Tariffs are crazy, so unfortunately that's going to push me away from buying again.

The stuff is cute but honestly really not worth the price. Shipping was fast, so I had no complaints with that but probably won't order again.

Package everything was in amazing condition and quality got the Umamusame bag. Loved the mystery to it. Plus came on day 1 of the 8 to 14 time frame.

Total ripoff

Sent a tracking number 3 weeks after order. Still hasn’t shipped 10 days after that

Very pleased with my order, received it, and got exactly what was promised. Worth the money, especially since it feels like gambling, but with merchandise you can trust is high quality, and in good condition because that's how I got mine in. Definitely might buy again in the future.

Items were good quality but not sure they are worth the price I paid, including shipping that was nearly 50% the price of the bag. Disappointed in variety - it is almost entirely keychains with one medium item and one large item. No snacks, no stationary, no stickers, no other fun things. And it all came very tightly packed in a small plain gift bag. All in all, some fun items, but not what I expected to get based on the image and description.

The package arrived in time and the product was of great quality and as described and in good condition

Great service. Quick. definitely ordering more.

Disappointing, I paid for 2-5 business days delivery, I get it 14 days later.
The box looks so small, compared to the advertising, how the bags look, I doubt I’m getting what is advertised.
I read many online reviews, how poor this company was, I can confirm, they are correct

Fast shipping to the states and high quality items arrived in pristine condition!

I have ordered from Hello Japan twice now. They have exceeded my expectations. I love everything Disney and my Husband loves Final Fantasy. We have enjoyed opening our happy bags, and we will be ordering again from Hello Japan! Keep up the great work! I know small businesses are hard to keep everyone happy! But you are doing great! ❤️❤️❤️

Customer service was amazing. Had a question regarding my order and they got back to me within a couple hours. Once I receive my order I will make another review.

Customer service is willing to take time to answer questions about any uncertainties and do so in a kind and respectful manner!

You guys are great to deal with and very responsive.
The only thing I would say that for overseas customers the postage is a little expensive as are some of the products you sell.
So maybe something could be done thier to help is out.
But the quality of your products are high in quality so I will purchase again at some time.

They failed to mention tariffs would apply to our shipment (so we had to pony up after it got delivered), the customized artwork for the bag was a ruse and they ship all items in their generic bags instead... finally, and quite plainly: the items border on not worth the cost (especially when adding in duties). We LIKED most of the items and enjoyed the surprises, but the negatives truly outweigh the positives especially with the totals at the end of the day.

An amazing company! This is the second time I’ve ordered from them and they are highly recommended. The items are of great quality and the team does an excellent job packing your order.
10 out of 10!!!!!

Generic products hastily thrown together. Not worth the money at all.

Made a mistake on my order and sent a message. The mistake was quickly corrected and my items were packed and shipped fast. Overall great experience.

Die Artikel sind top. Es gab regelmäßig updates zur Bestellung und dem Versand. Der Versand selbst war auch sehr schnell (ca. 10 Werktage von Japan nach Österreich). Die Artikel waren auch gut verpackt.

The quality of the items and the shipping is reasonable

If you’re an anime fan, I highly recommend hello Japan