Hearology Forest Row Omdömen 451

We were recommended Hearology by a family member after being fed up with saying huh too many times!
We were impressed by the excellent service received, from the moment we walked through the door - being greeted by Deanne, to the earwax removal process by Harry who clearly explained the process about to happen. We also had a complimentary hearing test with Michael whom was very thorough and passionate. Great customer service.

Very quick and efficient. Harry explained very clearly the process and the likely outcomes. The receptionist was also friendly and helpful.

My wife and I were very concerned about her deafness and were very pleased that the condition proved to be earwax. The staff was very supportive and sensitive to my wife's condition, which was much appreciated.

Friendly welcome by all staff. Appointment started on time I felt at ease throughout. Follow up was arranged immediately.

Very professional service delivered with care.

I already wore hearing aids purchased elsewhere but they were not comfortable and I felt they were no longer doing a good job so decided to have a full diagnostic test to see whether my hearing had deteriorated and if so seek advice on the best course of action.
After researching in my local area I decided to go to Hearology in Forest Row. A large part of my decision for doing so is that they are CQC recognised/registered. There are very few hearing centres that are.
I saw Michael who was pleasant, polite and professional throughout, taking the time to explain everything and answer all my questions. He is clearly very knowledgeable and having been an audiologist for 42 years extremely experienced.
We discussed my results and the different hearing aids that were best suited for my needs. I left under no obligation but have decided to proceed with purchasing aids that are far more advanced than my current ones. I have placed the order and should receive them in a couple of weeks. Despite being custom made for my ears Hearology do not want any payment until after the fitting and me being completely happy with them.
Assuming they are as good as we discussed then I will be very happy. For me personally this was well worth doing.
I received excellent service, no complaints and thoroughly recommend.

Helpful informative treatment carried out in a pleasant environment.

As usual I received a friendly welcome. Michael explained what would happen in my hearing test clearly. He explained the results clearly and gave advice, without pressure, regarding my need for hearing aids. He also gave me literature to peruse rather than just sending online. Thank you Michael.

Harry was very thorough and knowledgeable. He took time to carry out some extra checks in addition to the microsuction which reassured me about the health of my eardrums and ear canals.

Absolutely brilliant. My mum came in on Friday for ear cleaning. They completely unclogged her ears and her hearing has returned to normal. Excellent service.

Everything was explained clearly and the procedure was done painlessly.

Actually having a conversation with someone who understands the 'hidden' disability of deafness.
Great to be able to book on line, without having to telephone...sometimes very difficult for deaf people.

Wonderful service. The man was so friendly and good at his job

Great service, clearly explained.

On time, sorted the problem.

I went in on spec was seen as soon as possible..polite efficient service
the whole procedure was clearly and simply explained well done!

Prompt, efficient, polite and professional service in clean and modern surroundings.

Hearology is a warm and welcoming place. the receptionist is helpful.
Zaahira Khan was careful as she cleaned my ears.

But I would council not asking clients/patients to rate their experience. I am not a busy person but busy people may find it annoying!

Really friendly staff, knowledgeable, know what they are doing. Making it a comfortable experience with great results.
Thanks