I live in a different place now. The building I live in has 30 condos on its three floors. Being able to hear the elevator, postal workers, and other working people has made it easier to protect mys... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Completely satisfied with the service and support I received throughout the process. I am happy with my results. After talking to friends about their hearing aid experiences, I believe I chose the bes... Se mer
Excellent customer service! Everyone spoke perfect English! Techs help you through digital stuff, no problem. ( I'm a 75yo tech dinosaur! ) Even though I was looking at their most expensive aids... Se mer
Företaget har svarat
The device works great for me, better hearing. Problems to work through: blue tooth phone connectivity, controlling feedback.
Företagsinformation
Skrivet av företaget
Founded in 2012 in Germany and now based in Miami, FL, and Denver, CO, hear.com is the fastest-growing online hearing care company and the world’s largest provider of quality hearing aids. Our mission is to make quality hearing care accessible to everyone, regardless of lifestyle, budget, or location. At hear.com, we believe in personalized hearing care. Our innovative business model integrates advanced online marketing, free consultations with hearing experts, and a network of top audiologists to ensure exceptional service. We address barriers to hearing care, including access, stigma, and cost. Our award-winning products include the hear.com Horizon IX Hearing Aids, which offers advanced technology for clear speech and seamless conversations, and our Clinic-In-A-Box™ Tele-Audiology service, delivering high-quality care from home. We provide a 45-day no-risk trial and a 100% money-back guarantee, enhancing customer confidence. Our dedication to service has earned accolades from Newsweek and an A+ rating from the Better Business Bureau, along with numerous awards such as the Big Innovation Award and the Red Dot Design Award. Visit www.hear.com for more information.
hear.com – Hear well. Live well.
Skrivet av företaget
- Why hear.com?
- At hear.com we believe that everyone should hear well to live well. We’ve already changed over 100,000 lives by making the process of finding the right hearing aids easy and convenient. Thanks to our hearing success formula, we are the fastest-growing hearing care company in the world, and our customers are twice as happy as the industry average.
- hear.com's latest technology and unbiased recommendations
- hear.com works with all the top hearing aid manufacturers and don’t maintain inventory to ensure we provide you with the latest technology. Every person’s hearing is unique, so we provide expert consultations and connect you with a local hearing care specialist to guarantee we find the best hearing aids for your specific needs.
- Our risk-free trial and free returns
- The only way to experience the benefits of modern hearing aids is to actually give them a try. hear.com provides a 45-day, money-back guarantee in order to experience them for yourself. If you don’t hear the difference and see the improvements in your life, we’ll gladly provide a full refund.
- Warranties and service
- All of our hearing aids come with manufacturer warranties for up to 3 years and additional service visits to guarantee your hearing aids are fine-tuned to your satisfaction. We also provide personalized coaching and support to ensure your hearing success.
hear.com
Kontaktuppgifter
396 Alhambra Circle #S1200, 33134, Miami, USA
- (786) 520-2456
- info@hear.com
- hear.com
4,6
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Have these hearing aids about two years…
Have these hearing aids about two years and hardly wear them. Every time I call for help I hang up more frustrated than before. Explaining how to use these hearing aids on the phone is very difficult. I said I wasn’t sure they fit right and they sent me a package of wires with no instructions on how to use them. Before I bought them I asked if there was an Audiologist near me that I could old go to for help and was told there was. But when I called for this elusive person they couldn’t give me someone to go to. Very disappointed with this very expensive purchase.
4 september 2025
Omdöme utan inbjudan
Svar från hear.com
Dear Rachel,
Thank you for sharing your feedback—we’re very sorry to hear about your experience and understand how frustrating this has been.
We truly want to help get this resolved for you. Our team has been actively trying to reach you to assist with your concerns and to help coordinate an in-person appointment option that may better support your needs.
At your convenience, please reach out to us at 888.780.3450 or info@hear.com so we can connect and work toward a solution that ensures your hearing aids fit properly and are easy for you to use. We’re here to support you and are committed to improving your experience.
Thank you again for your feedback—we look forward to speaking with you soon.
Curtis, Customer Success Team
Hearing aids great
Hearing aids great. support during 45 day trial excellent.
customer service # for questions later excellent
1 april 2026
Omdöme utan inbjudan
Svar från hear.com
Hi Neal,
Thank you so much for your kind feedback!
We’re thrilled to hear that you’re enjoying your hearing aids and that your experience during the 45-day trial—and beyond—has been excellent. Providing ongoing support and being available when you need us is very important to our team.
We truly appreciate your trust and are always here if you have any questions down the road.
Curtis, Customer Success Team
These are the best
I have some not to good hearing aids that never aids aidswere good read about hearing. Com these hearing aids are wonderful easy to wear i love these hearing aids they are the best made i would reccomend these to any body you wil love this like i do
13 februari 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Willard,
Thank you so much for your wonderful feedback!
We’re thrilled that you’re loving your new hearing aids. We’re so glad that they’re comfortable, easy to wear, and making such a positive difference for you.
Your recommendation means a lot to us—thank you for your trust and for sharing your experience. If you ever need anything or have questions along the way, we’re always here to help.
Curtis, Customer Success Team
I could hear better like on tv not to…
I could hear better like on tv not to turn it up so I can hear so much better. Thank you
4 mars 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Lynn,
Thank you so much for your feedback!
We’re so happy to hear that you’re able to enjoy things like TV at a comfortable volume again—that’s such a meaningful difference. Moments like these are exactly why we do what we do.
If you ever need anything or have questions along the way, we’re always here to help.
Curtis, Customer Success Team
Buyer beware of false insurance claims
There is a definite problem with Hear.com and the issue of whether the product is covered by insurance. What I discovered. unfortunately, several months after purchasing and not hearing anything about whether a claim was submitted or what the status of the claim was, that the claim was denied because apparently most insurers do not insure hearing aid companies who administer a telehealth audiology exam. I was told that the claim that was submitted to my insuror, WellPoint, was denied and to make matters and even more confusing Well point says it was submitted incorrectly. I think the point of this a little message is that hear.com is definitely at fault for not informing prospective clients up front that the likelihood of their product being insured is practically nil. Had I known that I would have gone through my own audiologist at my own hospital--so a word to the wise. Thank you.
2 april 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Fred,
Thank you for taking the time to share your feedback.
We’re very sorry for the confusion and frustration surrounding the insurance process. We understand how important clarity is when it comes to coverage, and we regret that your experience did not meet expectations.
That being said, we appreciate you taking the time to speak with our team member earlier this week, and we are thrilled that you’ve chosen to continue with your hearing aids. We were delighted to hear that you’re enjoying the devices and have found value in the care and support provided.
If you ever have additional questions or need assistance moving forward, please don’t hesitate to reach out—our team is always here to help.
Curtis, Customer Success Team
Timothy Lee helped me So Much!,😊 kept…
Timothy Lee helped me so much!,I kept running into issues on my part. He was Very Kind and Patient, "Exceptional customer Care! Answered all my questions, And explained the process every step of the way. I can't wait to receive my new hearing aids! I desperately want to hear again! His Knowledge & ability to help me understand gave me hope! In my opinion as a Customer Service Representative of 30 years Myself, He is a Tremendous asset to your Company!! Sincerely, Catherine LeBeau😊
3 april 2026
Omdöme utan inbjudan
Svar från hear.com
Hi Catherine,
Thank you so much for your heartfelt review—it truly means a lot to us.
We’re so glad to hear that Timothy was able to support you with such kindness, patience, and care throughout your journey. Taking the time to answer questions and guide you step by step is exactly the level of service we strive to provide, and it’s wonderful to know he made such a meaningful impact.
We’re excited for you to receive your new hearing aids and are honored to be part of your journey back to better hearing. If you need anything along the way, we’re always here for you.
Curtis, Customer Success Team
Great and timely information as to what to expectations.
The information as to what to expect was excellent and timely.
26 mars 2026
Omdöme utan inbjudan
Svar från hear.com
Hello,
Thank you for your kind words! We’re so glad to hear that the information provided was helpful, timely, and set clear expectations for your journey.
Keeping you informed every step of the way is very important to us, and we truly appreciate you taking the time to share your experience!
Curtis, Customer Success Team
Zero to Hero
Ok !... I was not enjoying the Hearing Aids I purchased. Megan did a great job , She was empathetic and focused on helping me through the process. I almost offered her a job but thought that would be unethical. Megan should train others and have a career path that fits her goals.
Was unhappy now I am ... HAPPY .
Best
Eric Schmidt
31 mars 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Eric,
Thank you so much for sharing your experience!
We’re sorry to hear that things didn’t start as expected, but we’re so glad Megan was able to turn that around for you. Feedback like yours means a lot, and we appreciate your kind and thoughtful recognition of her talent.
We’re thrilled to hear how HAPPY you are with your devices now, and we’re always here if you need anything in the future!
Curtis, Customer Success Team
Great service
Great service. Outstanding communication and wonderful product. These hearing aids are the best that I have used and I have used two other brands.
31 mars 2026
Omdöme utan inbjudan
Svar från hear.com
Hi Ron,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you’re enjoying your hearing aids and that they’ve outperformed other brands you’ve tried—that means a lot to us. Providing outstanding communication and service is something we strive for every day, so it’s great to know that it came through in your experience.
We truly appreciate your trust and are always here if you need anything!
Curtis, Customer Success Team
POSITIVE IN EVERY WAY! PRO-CONSUMER AND GENUINE DOCTORS!
I will begin with my previous experience..just as a parallel experience.
For 8 years I had hearing aids from Company A. I thought I was in 7th Heaven....once a month free cleaning and a yearly evaluation. This continued for 7 years. I had yearly testing. Over that period of time after about 5 years when I told them of multiple problems which occurred. They would tell me I needed new hearing aids (I only did it one time) and of course the cost was first in excess of $2,000 and the second time the quote was $6800 ( I told them that was beyond our ability.....tooo bad. I had another test and they refused to give me the test results although by law those results belonged to me. This after many requests for same.
Then I decided to try HEAR USA. Everything was up front.They tested me and quoted me a price that was 2/3 the cost suggested by the other place..wth a 48 day trial period. After that period of time I could then decide whether they were working well for me, if yes they would be mine with their help and protection along the journey to good hearing. If they did not meet my satisfaction, I could return them with a money back guarantee! We (my husband and I) could believe it. For those initial 48 days I met with someone each week or two to discuss progress/questions/direction as needed.
We were more than satisfied....we were happy...the difference in our life has without a doubt been life changing. I have passed the message on to family and friends alike.
28 februari 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Honora,
Thank you so much for sharing your journey with us—it truly means a lot. We’re sorry to hear about your previous experience, but we’re incredibly glad you decided to give us a try.
Providing transparent pricing, ongoing support, and a risk-free trial period is something we believe every customer deserves, and it’s wonderful to hear that this approach made you feel confident and supported every step of the way. We’re especially happy that the regular follow-ups and care during your trial helped ensure everything was just right for you.
Most importantly, knowing that your hearing aids have made such a meaningful, life-changing difference for you and your husband is exactly why we do what we do. Thank you for trusting us and for sharing your experience with your family and friends—we truly appreciate it!
Curtis, Customer Success Team
These are the best hearing aids that I have owned ( 4th pair ) !
These are the best hearing aids that I have owned. Easy to control and adjust with my phone. Adjust volume, several modes to choose from : speech, TV, music , direction are the ones I use most. I was skeptical, at first to purchase hearing aids on the internet. And , go to a technician not known or had been referred. However , as stated before the fiting, adjustments, and hearing aids them selves , are superior to my previous three pair from three different audiologists or technicians over a 15 year period of time.I can definitely hear much better . Softer speaking person in a group ? Simply ,discreetly turn up the volume.
30 januari 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Larry,
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that your new hearing aids are the best you’ve owned and that the ability to easily adjust settings through your phone has made such a positive difference in your daily life.
It’s especially meaningful to know that, even after initial skepticism, your experience, from fitting to adjustments, has exceeded what you’ve had over the past 15 years. Providing both advanced technology and personalized support is exactly what we aim for.
We’re so glad you’re enjoying clearer hearing and greater control in all listening environments. Thank you again for trusting us with your hearing care!
Curtis, Customer Success Team
My New Hearing Aid Experience
I've been wearing hearing aids for over 20 years. When I heard about hear.com I decided to give them a try. This is the first time I have ever been able to hear with true clarity. Karl Kane was very thorough explaining the process. The technician, Veronica was very patient and answered all my questions. There is a significant difference in my hearing. I look forward to many years of better hearing! Christella, Austin, TX
30 mars 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Christella,
Thank you so much for sharing your experience! With over 20 years of wearing hearing aids, your feedback means a great deal to us. We're thrilled to hear that you're experiencing true clarity and noticing such a significant difference.
Karl and Veronica will be delighted to know their thoroughness and patience made your journey a positive one. Providing clear guidance and personalized support is what we strive for every day.
Thank you for letting us be part of your better hearing journey!
Curtis, Customer Success Team
One on one At-Home Meetings
I really appreciated the at home live sessions to walk through the process of getting the hearing aids, steps for taking care of them and to answer any questions
12 januari 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Cynthia,
Thank you so much for your kind feedback! We're thrilled to hear that the at-home live sessions were helpful in guiding you through the process and answering your questions. Providing clear, personalized support every step of the way is very important to us, and we're glad it made a difference in your experience. If you ever need anything further, we're always here to help!
Curtis, Customer Success Team
Need reset
I called on Saturday, but service was already closed. Appointment was made for Monday. I'll be able to tell about my experience when my hearing aids are reset.
28 mars 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Norma,
Thank you for your feedback—we appreciate you sharing your experience.
Our records indicate that you recently spoke with a member of our team who was able to help you reconnect your devices and get things back on track. We understand how important it is to have timely support, and we appreciate your patience.
If you ever need any further assistance, please don’t hesitate to reach out at 888-780-3450 or email our team at info@hear.com. We’re always here to help!
Thank you again for choosing us to be part of your better hearing journey.
Curtis, Customer Success Team
I had a great experience from hear.com…
I had a great experience from hear.com from having a very qualified person taking me though my training to always having someone ready to answer questions.
2 mars 2026
Omdöme utan inbjudan
Svar från hear.com
Hi Jolynne,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great experience and felt supported every step of the way—from your training to having our team available whenever questions came up.
Providing knowledgeable guidance and ongoing support is something we truly value, so it means a lot to know that you came through in your experience. Thank you for choosing hear.com!
Curtis, Customer Success Team
The helpfulness of staff to lead you to…
The helpfulness of staff to lead you to the perfect hearing!!!!!
12 mars 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Ruth,
Thank you for your kind feedback! We’re so glad to hear that our team’s support helped guide you toward the right hearing solution.
If you ever have any questions or need any assistance, please don’t hesitate to reach out to our customer support team at 888-780-3450 or email us at info@hear.com. We’re always here to help.
Curtis, Customer Success Team
Great back up. Good initial startup as well
Great back up. Good info and concern good.customer startup.
28 mars 2026
Omdöme utan inbjudan
Svar från hear.com
Hi Roland,
Thank you for your kind words! We’re so glad to hear that you felt well supported and informed throughout your experience. Providing attentive care and clear guidance—especially when getting started—is very important to us.
We truly appreciate you taking the time to share your feedback and are always here if you need anything along the way!
Curtis, Customer Success Team
Easy, comfortable and it's great to hear
I loved being able to have the test in my home with the kit that is sent. It can be daunting in setting it up for someone who isn't technologically astute but when I called for help, Stanley was wonderful and I was on my way. The hearing aids are very comfortable - I hardly know they are in my ears. The added plus is that my tinnitus noise has lessened when I have them in. Not gone, just quieter. Sometimes I have to remind myself to take them out! If you think you need a hearing aid, reach out to them. There's no sense struggling to hear. I am so happy I got them.
2 februari 2026
Omdöme utan inbjudan
Svar från hear.com
Hi April,
Thank you so much for sharing your experience! We’re thrilled to hear how much you enjoyed the convenience of completing your hearing test from home and that our support team—especially Stanley—was able to guide you every step of the way.
It’s wonderful to know your hearing aids are so comfortable and making such a positive difference, even helping to reduce your tinnitus. That kind of impact is exactly what we strive for.
We truly appreciate your encouragement to others as well—no one should have to struggle with their hearing. Thank you again for your kind words and for trusting us on your journey to better hearing!
Curtis, Customer Success Team
I want to commend Dr Olivia Bender
I want to commend Dr. Olivia Bender. She was the second audiologist I met. The first was a poorly trained disaster, who spoke very fast and softly, and seemed to be offended when I suggested she slow down. She then left me for 30 minutes after the hearing test so I had no idea what was happening. I wept at my disability. Olivia could not be more different. Patient and clear spoken, she knows to time her instructions, so I could follow. She is also personable and very kind. She has rapport as well as skill and training. I cannot speak more highly about her. I trust her. Since the system relies on so many bots, it is a relief to met a calm kind human. I hope you appreciate her as I do.
23 mars 2026
Omdöme utan inbjudan
Svar från hear.com
Hi Karen,
Thank you so much for taking the time to share your experience with us—your words truly mean a lot.
We’re very sorry to hear about your initial visit, and we truly appreciate your feedback. It helps us improve and work more closely with our team and network of providers to ensure that every customer receives the best care possible.
We’re also so glad to hear that your experience with Dr. Olivia Bender was such a positive one and that she provided the care, clarity, and compassion you deserved. Building trust and genuine human connection is at the heart of what we strive for, and your feedback is a powerful reminder of why that matters so much.
Thank you again for your trust and for allowing us to be part of your hearing journey.
Curtis, Customer Success Team
About Hearing
This is the best experience of my life. The whole thing is made to be as sensible and easy as could possibly be without going to an office. Every part of it and especially the people, they are the best. So easy to work with. So easy going, can't go wrong.
24 mars 2026
Omdöme utan inbjudan
Svar från hear.com
Hi William,
Thank you so much for your incredible feedback! We’re truly honored to hear that your experience has been so positive. Making the process simple, convenient, and supportive—without the need for an office visit—is exactly what we strive for.
It means a lot to know that our team made things easy and enjoyable for you. We genuinely appreciate your kind words and your trust in us.
Curtis, Customer Success Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.