Die sogenannten "Exclusive Privileges of the Luxury Collection" wurden mir zusammen mit einer Hotelbuchung in Bangkok zugesagt, so dass ich mich dafür registriert hatte. Leider ist das ganze völlig b... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought a small Carhartt bag which had a carabiner clip on it. As soon as I got it the clip broke almost instantly, it was very poorly constructed (not HBX's fault as they did not make it). Contacted H... Se mer
Företaget har svarat
I was looking to purchase a certain MM6 Maison Margiela sweater. I came across HBX, and was initially reluctant to make the transaction as the seller was based in Hong Kong and I’m in the United Stat... Se mer
Företaget har svarat
我是來自台灣的顧客：） 我從2020年9月就開始使用HBX， 一點一滴慢慢消費， 終於成為了最高等級的用戶， 而獲得了PS”Jenny”的協助， Jenny真的相當用心， 在節日期間都會做選貨推薦， 讓我更認識原本不認識的品牌， 進而去消費。 在HBX消費， 除了有很多我喜歡的品牌以外， PS”Jenny”的協助讓我對在HBX消費更為安心且便利， 而且她的服務態度相... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
HBX is a global online retail destination for men's and women's clothing and style. Shop from over 200 of the world's leading streetwear and contemporary brands.
Kontaktuppgifter
Hong Kong
- help@hbx.com
- hbx.com
3,6
Medel
230 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
SCAMMERS
Edit to address the ridiculous response that I received from the merchant: all you have to do is refund the money and the PayPal claim automatically closes. Contact PayPal and ask them. You have now had the returned item for almost a month. You are literally doing anything and everything that you can to prevent me from receiving the refund that I am entitled to. You’re a pack of crooks.
Absolutely awful and completely dishonest customer service. Moreover, they refuse to honor returns - I’ve waited for 10 business days and still nothing. Further, they are now purposefully playing games with my time and money by pretending like I’m contacting them for reasons other than a refund, when I’ve made it abundantly clear in multiple emails that all I’m looking for is the refund owed to me. Then, after I filed a PayPal claim, they said they’d only refund me if I closed the claim (which is one of the oldest scams in the book - get the customer to close the claim so that the customer cannot re-file and then never refund them). HBX is truly a scummy business; AVOID! In my opinion, they are scammers.
25 augusti 2024
Omdöme utan inbjudan
Svar från HBX
Hi there,
Thanks for sharing your feedback. Sorry that the refund processing time may take additional days during promotional periods or holiday seasons.
No worries, we'll follow up with PayPal on your claim and provide the related information required.
We greatly appreciate for your patience and understanding again. Feel free to contact us at help@hbx.com if you have any other questions.
Jayce help to modify my order…
Jayce help to modify my order immediately, wonderful
17 augusti 2024
Omdöme utan inbjudan
Svar från HBX
Hi there,
It's great to hear you and hope you enjoy shopping at HBX.
Feel free to let us know if you need any assistance and thank you for your support again.
Quick to solve my problem
8 augusti 2024
Omdöme utan inbjudan
Svar från HBX
Hi GC,
Thanks for sharing your feedback with us.
Feel free to let us know if you need any assistance and thank you for your support again.
服務效率
之前消費時手機號碼是一致的，但地址改成英文改成中文後手機號碼可能有變更到，所以沒有收到相關訊息，8/1才發現貴司有寄信給我，才驚覺手機號碼有異，幸好貴司即時協助處理，使得商品能順利出貨，非常感激！
2 augusti 2024
Omdöme utan inbjudan
Review for CS
26 juli 2024
Omdöme utan inbjudan
Svar från HBX
Hi there,
Thank you very much for sharing your review.
Feel free to let us know if you need any assistance and we'll be happy to help.
문의드렸는데 정말 친절하게 해결 해주셨습니다.
22 juli 2024
Omdöme utan inbjudan
Svar från HBX
Hi there,
Thank you very much for your feedback.
Feel free to let us know if you need any assistance and thank you for your support again.
Svar från HBX
Hi Jayden,
Thanks for sharing your feedback and we're happy that the issue has been resolved.
Feel free to let us know if you need any assistance and thank you for your support again.
so kind of him he saved me
12 juli 2024
Omdöme utan inbjudan
Svar från HBX
Hi there,
Thank you very much for sharing your feedback. We're glad that you are happy with our service.
Feel free to let us know if you need any assistance and thank you for your support again.
Svar från HBX
Hi there,
Thanks for sharing your feedback and it's great to hear that you are happy with our service.
Feel free to let us know if you need any assistance and thank you for your support again.
Respond quickly to questions
3 juli 2024
Omdöme utan inbjudan
Svar från HBX
Hi there,
Thank you very much for sharing your feedback.
Feel free to let us know if you need any assistance and we'll be happy to help.
購入したサイズを違えてしまいましたが
購入したサイズを違えてしまいましたが、メールでお願いをし、快く即座に変更の対応をしていただけました。
心から感謝しております。
8 juli 2024
Omdöme utan inbjudan
Svar från HBX
Hi there,
Thanks for sharing your feedback and we are glad that you are happy with our service.
Feel free to let us know if you need any assistance and we'll be happy to help.
Thx a lot for the prompt reply!!!
Thx a lot for the prompt reply!!!! Great
4 juli 2024
Omdöme utan inbjudan
Svar från HBX
Hi Ronald,
Thanks for sharing your feedback and it's great to hear that you are happy with our service.
Feel free to let us know if you need any assistance and thank you for your support again.
It was the best chat service.
It was the best chat service I’ve ever experienced. I’m really happy to Jayce’s fast service. Thank you!
2 juli 2024
Omdöme utan inbjudan
Svar från HBX
Hi there,
Thanks for sharing your feedback and it's great to hear that you are happy with our service.
Feel free to let us know if you need any assistance and we'll be happy to help.
Svar från HBX
S.H 様，貴重なご意見をありがとうございます。お力になれて幸いです。
何かサポートが必要な場合は、お気軽にお知らせください。
No response
Why do you provide a contact method via WhatsApp or Messenger, but never answer it.
9 juni 2024
Omdöme utan inbjudan
Svar från HBX
Hi there,
Thanks for sharing your feedback. Sorry that we may not be able unable reply you during the holiday on June 10.
Feel free to leave your message and we'll get back to you as soon as we can.
For any assistance, you may also reach us at help@hbx.com or the live chat on hbx.com / our app during the business hours too.
Super fast response
3 juni 2024
Omdöme utan inbjudan
Svar från HBX
Hi there,
Thanks for sharing your feedback and we are glad that you are happy with our service.
Feel free to let us know if you need any assistance and we'll be happy to help.
Please change your shipping company!
The shipping method from Yamato sucks！
31 maj 2024
Omdöme utan inbjudan
Svar från HBX
Hi Lisa,
Thanks for reaching out and the comment here.
Reviewed the shipment, it has taken 7 business days for delivery which is within the time frame.
Sorry for the inconvenience may have caused and we shall pass your case to the courier for review.
Other than the standard shipping, we provide express shipping for delivery to Taiwan that you may consider next time. Meanwhile, we shall explore other possibilities for shipping to your location and hope to bring you a better shopping experience.
Thank you very much for your feedback again and hope you enjoy the new outfit.
Super fast delivery and response
Super fast delivery and response. Very helpful customer service and support. Thank you for fulfilling my request.
28 maj 2024
Omdöme utan inbjudan
Svar från HBX
Hi Stephen,
Thank you so much for your feedback and we are glad that you are happy with our service.
Feel free to let us know if you need any assistance and we'll be happy to help.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.