To date all seems to work well . The second video session with Emma Harris was problematic but resolved with a straightforward phone call . Appointment for an MRI scan arranged quickly and efficiently... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
There was one appointment made but not fulfilled by HBS which was irritating. I think it may have been a tech issue. I would much sooner have a face to face consultation - I am now scheduled to have f... Se mer
Företaget har svarat
Good: Registering a claim is quick. Got a video appointment really quickly (same day). Physio I spoke to was really helpful and recommended next steps were just what I wanted. Bad: Follow-up was a co... Se mer
Företaget har svarat
I’ll start with what has been good Telephone service is very good The MRI process - is very good BUT - it is unclear as to how an ‘urgent’ case is treated - what the time scale will be ? How... Se mer
Företagsinformation
Skrivet av företaget
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Skrivet av företaget
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Kontaktuppgifter
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Storbritannien
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,0
Bra
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Probably make it a bit clearer that you…
Probably make it a bit clearer that you need to register first before the video call. However the Dr called me on my phone and organised an MRI referral, so all good in the end!
17 juni 2026
Svar från HBSUK
We appreciate your feedback and we are glad to hear that you got the required outcome.
Efficient Service
Efficient, speedy service with clear advice, recommendations and plan as to next steps
19 juni 2026
Svar från HBSUK
We appreciate your feedback! We're glad our service was efficient and speedy, with clear advice and recommendations.
I’ve not had a call.
19 juni 2026
Svar från HBSUK
Thank you for your feedback, please get in touch with our team who will be able to assist you 0115 857 3843.
Svar från HBSUK
Thank you for your positive feedback. We are glad our team were helpful and understanding.
Feedback
Failing to promptly arrange follow up appointment since monday until after complaint.
Then making false claims of calling when no calls have been received.
Hence resorted to alternative treatment.
16 juni 2026
Svar från HBSUK
Thank you for your feedback, please get in touch with our team who will be able to assist you 0115 857 3843.
Video and audio refused to work
18 juni 2026
Svar från HBSUK
Thank you for your feedback. We're sorry to hear that you had technical issues, if we can help you any further please get in touch with us on 0115 857 3843.
Svar från HBSUK
Thank you for your feedback - we are glad everything was clear.
Really impressed with the speed on…
Really impressed with the speed on which things moved, booking process was simple and quick. The professionalism of both consultants I spoke with was great, I felt listened to and supported.
19 juni 2026
Svar från HBSUK
Thank you for your positive feedback! We're delighted to hear that the booking process was simple and quick for you. It's wonderful that our consultants made you feel listened to and supported.
The reporting form was completed on…
The reporting form was completed on Thursday evening and the earliest appointment that I could access was for the following Thursday. I therefore paid to solve the issue outside of AXA, I achieved this on the Friday. Rather than lose 5 days work, I only lost one. Even then the initial consultation was an over the phone event so it would have probably been longer in discomfort before the problem was resolved. I judge virtual Lucy from time of report to date of first physical meeting with someone to find a solution. If I am in the UK I get faster and more satisfactory results by going elsewhere. It might work well if I was overseas.
4 juni 2026
Svar från HBSUK
Thank you for your feedback. Please note that our service is only accessible from within the UK, but we would be happy to assist you further if you need any support. Please call our team on 0115 857 3843.
What a complete waste of time!
What a complete waste of time!
The physio rang on a poor line and kept losing signal and then didn't call back. I then received another appointment for an unsuitable time. I replied to say I couldn't make it and suggested another time. I then received an email to say I'd missed the appointment at the unsuitable time and if I didn't reply my case would be closed. I have since sent a further email but without reply. This service is a joke.
19 juni 2026
Svar från HBSUK
We appreciate you sharing your feedback and we are sorry to hear about the difficulties you experienced with your recent appointments and communication. Please contact our team who will be happy to assist you further on 0115 857 3843.
Svar från HBSUK
Thank you for your feedback. We're sorry to hear that you found our service confusing. We are always happy to help and support you through your journey with us, please give us a call on 0115 857 3843.
Limited appointments availability…
Limited appointments availability otherwise good smooth experience
9 juni 2026
Svar från HBSUK
Thank you for your feedback, we will look into the appointment availability.
The telephone customer service did not…
The telephone customer service did not realise I already used 10 physio sessions this year, so we wasted our time in discussing additional physio.
11 juni 2026
Svar från HBSUK
Thank you for your feedback, but we are sorry to hear you didn't have a positive experience. Please contact us if we can help you any further 0115 857 3843.
The process was quick and efficient and…
The process was quick and efficient and easy to follow.
10 juni 2026
Svar från HBSUK
Thank you for your feedback! We're so glad you found the process quick, efficient, and easy to follow.
Friendly therapist who understood how…
Friendly therapist who understood how to treat my condition
18 juni 2026
Svar från HBSUK
We're glad our friendly clinician understood you. Thank you for your positive feedback!
Svar från HBSUK
We're glad our service was easy to access when it suited you. Thank you for your feedback!
No output from the appointment
No output from the appointment - no copy of report sent, not passed back to Axa and goal for making appointment was not met - unfortunate waste of time as little outcome.
23 maj 2026
Svar från HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
After some initial hurdles I found Axa…
After some initial hurdles I found Axa very helpful to book the appointment
5 juni 2026
Svar från HBSUK
We are glad we could assist you with your appointment. Thank you for your positive feedback.
HAD A CALL WITH Physiotherapist ONLY TO…
HAD A CALL WITH Physiotherapist ONLY TO BE TOLD I NEED TO MAKE A FURTHER APPT WITH HIM FOR A VIDEO CALL AND HIS NEXT APPT WAS A FURTHER WEEK AWAY , NOT IMPRESSED! WHY GIVE THE OPTION FOR TELEPHONE CALL WHEN THE Physiotherapist REQUESTS YOU DO A VIDEO CALL THIS DELAYED MY FURTHER APPT BY OVER A WEEK ,
12 juni 2026
Svar från HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
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