It took weeks and weeks for my parcel to arrive and nowhere during the process was I provided with a tracking number which made me suspect. Advertised as a "coat" when in fact it is a lightweight blaz... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The delivery took ages The shoes didn’t fit, so I requested a return It took over two weeks to get a reply after four emails and after another week I still didn’t have a return address so apart from... Se mer
DO NOT PURCHASE FROM THIS SCAMMER!!! Absolute SCAM - Shoes were made by a kindergarten so poor, they are not a QLD company, they are from China, it cost me $90 for the shoes that are not wearable th... Se mer
I don’t usually buy clothes online, especially from ads, but something about the jumper reminded me of one my grandmother used to wear. There was a kind of warmth to it even just in the photo. I he... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Hazel & Ivy is a small, family-run boutique born out of a shared dream between a mother and daughter. What started as a humble passion for hand-knitted jumpers and timeless cardigans grew into a heartfelt business, inspired by craftsmanship, comfort, and connection. Based in Australia, we’ve proudly served customers with unique knitwear designed to feel like home—warm, nostalgic, and made with care. We ship worldwide and offer safe, secure payments (PayPal, credit card). All orders are shipped from our warehouse, and we respond to all customer messages with care. Hazel & Ivy has always been run by real people—with real stories, knitting sweaters filled with heart.
Kontaktuppgifter
Australien
- support@hazelandivy.com
- hazelandivy.com
1,7
Mycket dålig
23 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
International transaction fees and shipping from China
Purchased online thinking it was an Australian business in Sydney that was closing down. My card was charged with international transaction fees even though it was suppose to be in Australia and I was paying in $AU. After almost a week, I now have received tracking from China. Hopefully I will receive my order soon but I am now not confident of the quality of these jumpers. If you are a victim of this scam, you can still contact your bank, report the fraud and get your money back!!!
8 april 2025
Omdöme utan inbjudan
I don’t usually buy clothes online
I don’t usually buy clothes online, especially from ads, but something about the jumper reminded me of one my grandmother used to wear. There was a kind of warmth to it even just in the photo.
I hesitated, read what little I could find, and in the end, placed the order. It took a while to get here, which made me a bit anxious, but it finally arrived
5 april 2025
Omdöme utan inbjudan
Svar från Hazelandivy
Thank you so much for sharing this—it truly touched our hearts. We’re honoured that one of our jumpers brought back such a warm and nostalgic memory of your grandmother. That’s exactly the feeling we hope our pieces carry.
We’re so glad it arrived safely and that you gave us a chance despite the hesitation. It means the world to us as a small family-run business.
If you’re comfortable, we’d absolutely love it if you could send a photo of you wearing the jumper to support@hazelandivy.com so we can share your lovely story on our webshop. No pressure at all—just a warm invitation!
With gratitude,
Hazel & Ivy
It is a scam site
It is a scam site. They are presenting as though they are an Australian Business based in Byron that is having a sale because they are going out of business. All their images are stolen from other stores or content creators and they are actually located in China.
27 mars 2025
Omdöme utan inbjudan
Svar från Hazelandivy
Hi there,
We believe there may have been a misunderstanding, and it’s possible you’re confusing us with another store.
Hazel & Ivy was based in Sydney, not Byron Bay. We currently operate solely as an online store with storage facilities, and are proudly run by a small family team. All of our designs are original, and we take great pride in ensuring our product photography and content is genuine and created with care.
Additionally, we were unable to locate any order under your name in our records. If you did place an order with us, could you kindly provide the order number or the email used at checkout so we can investigate further? As a small business, reviews like these can be deeply damaging, especially when there’s no trace of a customer relationship.
We’re more than happy to clarify anything further, and truly appreciate your understanding.
Warm regards,
Hazel & Ivy Team
Detta är Trustpilot
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