Haymarket Management Omdömen 

Haymarket were instrumental in helping us achieve control over our building. During the cladding crisis, we needed to form a Right To Manage company in order to take away building control from both a non-communicative, unhelpful freeholder and a badly performing management company that no tenant wanted any involvement with. With Haymarket's expertise and guidance, we took full control with our RTM, quickly resolved all cladding issues and appointed Haymarket as our managing agent. The building has been turned around completely, to what we all hoped for and wanted when we purchased our apartments. Remarkably, we have even been able to stabilise our monthly management fees and avoid increases. There was so much prior wastage and bad performance. Haymarket are an exceptional team; there are always little bumps but my confidence in them is very high.

Easy and straight forward. Could not be happier with service

Georgia Wilkinson helped with today with an out of the blue query regarding some certificates from a long time ago and she dealt with it immediately and professionally- total 5* service.. thanks so much

Georgia was an absolute pleasure to work with and my moving process was easy and stress free. Could not recommend her enough.

outstanding block management service for your building

brilliant company to deal with- i dealt with a splendid lady called Georgia Wilkinson, she couldnt have been more helpful and her attention to detail was 2nd to none, i would highly recommend.

thank you Georgia for making my life so easy

Haymarket have provided a professional, responsive and overall great service since they took over the management of our building in 2024. In particular Charlie B, Charlie T and Beth Karaski have been absolutely brilliant and after a very poor experience with another company. Highly recommend.

We have worked with Haymarket for a couple of years now and could not fault them. Harry is the new manager at atlas court and if any issues arise he responds fast and deals with the problem

I just want to say thank you to Georgia who has been really helpful. I’ve emailed about leak outside my Apartment at Chatham water kent and she was very quick to respond and deal with the issue. Thank you Georgia for being so helpful and kind

I have worked with Haymarket Management for many years now and it has always been a pleasant experience. I deal mainly with Georgia Wilkinson. Georgia is very professional and is an asset to the company. Thank you Georgia

Georgia Wilkinson addressed quickly and efficiently a number of queries raised in relation to new parking permit system being implemented shortly in a development being managed by her company. Very helpful throughout.

Frank is our new maintenance man employed by Haymarket at Chatham Waters. Within the last few weeks he has been here he has started to get fixed more jobs than his predecessor who was rude, uncooperative and lazy. I'm so impressed that Haymarket are listening to the issues raised by residents and they are improving getting jobs fixed in a more timely manner. They are defiinately more informative as well to residents and I'm really pleased to see a more positive impact for all. Frank actually says hello and smiles to residents and you see him getting jobs done and fixed that have remained broken or faulty or damaged the last 2 years or more. Very impressed with our new member of staff here as well as Georgia at Haymarket who actually responds and tries to resolve the issues. Much better Haymarket. Keep Up the positive changes to improve the management reputation when listening to residents.

Extremely poor service from Haymarket recently. I have reported issues within communal areas of the building on the portal that Haymarket uses and had no response to these. These maintenance issues have not been fixed after weeks. Also my letting agency (X1 Lettings) completed an investigation into a leak within my apartment and found no leak. A month later I was contacted by Morgan from Haymarket saying they would be attending my flat within an hour to investigate a leak. I informed him that my letting agency had already investigated the leak and got a chain of extremely rude emails from Morgan when I said they could not attend the same day since my contract clearly states they need to give 24 hours notice before accessing my apartment. I explained that a leak had already been ruled out by my letting agency and they could complete further investigations if they gave me adequate notice. Haymarket only backed down once I said I would be contacted the police if they try to access my apartment and only then they agreed to arrange an appointment after the new year. I'm extremely concerned about the lack of privacy for tenants and my letting agency agreed with me when I spoke to them. They advised they would be contacting Haymarket to ask them to arrange an appointment with me and to communicate with them in future. I would avoid using this company. The tone of emails from Haymarket were shocking and demonstrates the unprofessionalism of their work.

Charlie is most helpful, very happy with them. Always supportive and fast. Thank you very much!

Any owners/landlords on here? I own at X1 The Gateway. Haymarket do not reply to emails, take our money for service charges yet seem to neglect to maintain the building. We as owners need to put pressure on them to protect our assets.

Similar to other reviews really poor at fixing issues. Live in The Reach, lift has been out for four months, at first it was missing a part now they say it’s structural. Ceiling to apartment creaks loud when windy. Haven’t responded to ceiling issue which I opened over 6 months ago and contacted them several times both email, call, and through the portal but still not sorted. How long does it take to fix a lift?

Terrible management of The Reach. Lift's been broken for weeks and they won’t fix it. Stairwell leaks constantly, making it a hazard. Vehicle gate constantly broken and takes weeks to fix. They ignore complaints and do nothing to resolve issues. Avoid if you want basic maintenance or any level of decent service.

The views and location are fantastic, but the management company X1 are a nightmare. One lift has been broken for months with only one of the two currently working, and none when this breaks down down as well, which is totally unacceptable in a high floor building.
The equipment in the gym is often not working, and window glass is shattered in various places, The entire building is fenced in with scaffolding and now netting so you can't access your balcony or terrace or even see out of your windows. They won't even say how long the netting will be up, but conservatively we're been told years, as there is a court case over who is responsible for the faulty cladding that keeps falling off the building. Overall, please save yourselves and avoid this building and X1!
All of these things have been flagged to the management company X1, multiple times, and nothing has been done to resolve these issues.

staff member Hassan helped me to find my lost mobile phone, thanks a lot to him.