HAVEN Omdömen 40

I think this company is different from
havenbeck.com
Having say that, they return my money 💰 after my complain. Also chime is a great bank they help me as well .

I will not order from this company again, they are a scam.
There stuff comes from China. It took a month and a half to get it and the shoes I ordered were big enough to fit a giant. They were terrible.
I requested my money back and they are only willing to give me 15 per cent of my money back. DO NOT ORDER FROM THIS COMPANY!!!!

Second that, if you live in the US, don't bother. They have a bad returns policy anyway

If you are in the US do not purchase, they are based out of Canada - and with current tariffs, the duties can be INSANE. If you bring this up to customer service they will point you to a policy which I didn't see anywhere in the ordering process.

Buyers from the US beware. Ordered several pieces of clothing their website and ended up paying over $150 in customs fees. I’d recommend finding a different online shop that handles customs fees as most do nowadays

Do not buy anything from this company!
Quality is absolutely rubbish
Sizes are not fitting correctly
Chinese based company not UK
They have no contact number or address, but just try to fob you off with excuses about the goods
Avoid them like the plague!!

Do not use this company, poor quality T shirts. Do not look as advertised. Ships direct from China, not mentioned anywhere in the advert.
USE AT YOUR PERIL

Absolute rubbish items , do not order from these, ordered 2 t shirts size 2xl, not even the same size when arrived and absolute sh-te, better off making them out of rags.Be warned.

Two shirts received, poor quality and expensive.They were too small so asked if they could be replaced with next size. Reply indicated that I could return them to china at my own cost (thought they came from Birmingham!) but it would be easier if they give me a 10% refund which I agreed to. Waiting for refund.

Do not buy from Haven Birmingham it is a scam company. I bought a short sleeve shirt (£32.95) which looked good on their website but when it arrived it was such poor quality its only good for the bin! Haven have offered me a 20% refund if I kept the shirt which would be cheaper than returning it to China! This is if I ever see the refund after reading other customers problems trying to obtain their refunds.

This is a scam overseas company selling cheap, low quality clothing into the UK market. They are based in China and have no connection with Birmingham as their name would like potential buyers to believe. Their website has been built using cloned images widely available online, and they advertise a Trust Pilot rating of 4.6 which is actually 1.8. The quality of the goods supplied bear no resemblance to those advertised. Their returns policy requires purchasers to return the goods to their warehouse in China at their own expense, with no guarantee that they will ever see their money or their goods again.
PayPal have agreed to provide me with a full refund , and UK Trading Standards are the currently investigating the Company.

I ordered a cotton polo shirt which took weeks to arrive. When it did it was poor quality made of polyester, not cotton in it at all. I complained, they eventually offered me a 15% refund or return it to China. Due to the prohibitive postage cost I accepted the refund but they have never paid it despite chasers. Liars and thieves.

The.sandals I purchased were substandard. They reluctantly agreed to credit me if I returned them, which Idid which cost me about half the value but 6 months later they still haven’t given me the refund, I don’t believe I will. Don’t buy from them.

I ordered size 30 pants but received size 28 instead. On top of that, I’m required to cover the return shipping to Canada, and they don’t offer refunds. Disappointing experience.

My shirt arrived with the makers tag cut off. Poor communication from the Birmingham based company. Just found out that you have to return items to Asia plus the shipping cost. Avoid like so many other duped customers.

This has been an incredibly negative experience. The 2 shirts I ordered were of poor quality and way too small -even though I had ordered 3XL as I normally do. This company is based in Asia even though their trading name includes “Birmingham”. They seem to be reluctant to give the address for return (3 requests) and refuse to cover the cost of returns (est. 20GBP). DO NOT BE MISLED BY THEIR ADVERTISING. DEFINITELY AVOID!

Awful company! They advertised as if local but their tat comes from a village deep inside China! Delivery of my two shirts took 18 days. When they finally arrived I put them straight in the bin. AWFUL shiny materials used and trust me, nobody in the UK would wear them. My lesson learnt...NEVER TRUST AN ADVERT! Do not order from this cheap, rip off company!

DO NOT ORDER FROM THIS COMPANY!!!
Ordered a shirt which eventually turned up and was a Chinese poor quality product, it was too small and when I tried to return was fobbed of with various reasons!!!

Never buy of these again and puts me off ordering online!!!

You not believe the hype stated by this company. The clothes are cheap Chinese copies not as stated. Would certainly not recommend them.

This was my first time purchasing from Havenshop, and I’m very satisfied with the experience. The item arrived exactly as described, the delivery was quick, and the packaging was secure. Highly recommended!