Havegoods Omdömen 62

Avoid this company. It’s a scam. My elderly mother bought some curling tongs/irons and they didn’t work. After numerous emails by myself to Havegoods, they finally said they would refund her, but never did. They promise a refund on their website. They are lying. They thought I would just go away. They are selling faulty goods and if you request a refund, forget it! I’ve given them plenty of time before writing this as I don’t like writing bad reviews.

I hope this message finds you well. I am writing to express my extreme dissatisfaction with a recent purchase I made from your company. The products received are of very poor quality, falling below the standards expected and advertised.

As per your refund policy, I have attempted to contact your customer service team regarding the return of the items for a full refund. The policy explicitly states a hassle-free and prompt refund process, yet despite numerous emails sent over the past two weeks, I have not received any response from your end.

This lack of communication and failure to adhere to your own policies has left me deeply disappointed. Consequently, I am now seeking assistance from my bank to facilitate the refund process.

I feel compelled to warn others against making purchases from your website until such time as these issues are addressed and resolved. I sincerely hope that we can resolve this matter swiftly and amicably.

Bloody awful experience. I ordered self-adhesive leather to repair a chair. Product came and was all creased because it hasn’t been packed well.

I asked for a refund and have received FIVE emails from the company offering me money off or replacement goods. But I just want a refund, and their refund policy states that I am entitled to one.

AVOID, AVOID, AVOID. Absolute scam. Crappy customer service.

Edited on 26 Jan to add: nice reply from HaveGoods, but no action. I have not received a refund or the address to send one. My review will stand.

Edited on 27-1 to add: received an email from HaveGoods today saying ‘Taking your feedback into account, we would like to take a special step. Once you are willing to delete your trustpilot review, we will issue you a full refund. Our goal is to ensure that you are satisfied with our products and services and to provide you with a satisfying shopping experience.’

So they are trying to bribe me into deleting my review by promising me a refund - which their website states that I’m entitled to!!

This gets worse and worse.

AVOID THIS COMPANY.

I ordered some weather proof sealant which when delivered was size of a cotton reel. The advert showed a big pot and liberal coatings. My cotton reel pot cost £18 the pots used in advert probably cost £200 going on the advert. So my pot is totally useless as I wanted seal garage roof the brush supplied is 20mm in width. Sum uppot is very small delivery took 4 weeks I migth as well gave the £18 what con

Excellent way to wrap presents helped enormously with 10 grandchildren to buy for !!!!
Will recommend.

Novelty socks as a stocking filler. Received well. Took a few weeks to arrive but I ordered early !

Lovely earrings which were greatly appreciated by the recipient and at a decent price.

The earrings are pretty, but the posts were bent on arrival as packaging was poor. Luckily I was able to straighten them and they are okay now.

Absolutely love my Christmas tree earrings… they are so sparkly and would definitely recommend. I’m always being asked where I got them from and have worn them lots this month already…

I love my Christmas tree earrings- great for any Christmas party. I use them for school - the children love them. I am always being asked where I got them. Thank you.

Order was as advertised - delivery was timely - no problems at all - they are a Christmas gift so hopefully the recipient likes them.

Ordered some funny socks for a Christmas present and was so pleased with the product but also delivered much faster than expected. I’ve never ordered from here before but pleasantly surprised. I’m in the UK

Quick and easy to use website

Speedy delivery and an excellent service and product

Scam company. Avoid at all costs. Did not send any confirmation of order after payment. Luckily took a screen shot at time of order. I contacted them 3 weeks after payment having not received the goods. They sent me a picture of a parcel left on the floor outside a block of flats, completely wrong address. They don’t want to rectify the proble. Terrible customer service. AVOID, AVOID, AVOID

Love the socks. So cute and fun and make everyone who sees them smile. Have ordered twice and it’s been seamless both times. Very happy with my purchase.

My daughter loved her socks great quality and product

Amazing socks - loved by the recipient 😄
Brilliant idea and so much fun