Luckily I got hat during promo good price but hats came in no hat liner so it was smushed together had to purchase those separately made hats look deformed
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Would have been nice from the begining if they had informed me that my order would be shipping from several locations. Was a little worried at first, but everything arrived as ordered.
Företaget har svarat
It was a great experience very good shipping time and great quality hats 🔥 and I js ordered from your website again!!!!🔥🏆
Företaget har svarat
They always sent me good quality caps and the 30 hat carrying case needs to come back asap that thing saved so many of my hats
Företaget har svarat
Företagsinformation
Skrivet av företaget
Hat Club is a premium headwear retailer known for exclusive fitted hats and limited-edition drops. Blending sports heritage with streetwear culture, the brand offers officially licensed products, primarily from major leagues like MLB,NBA,NFL alongside unique, custom colorways that can’t be found elsewhere. With a strong online presence and multiple retail locations, Serving a dedicated community of collectors and enthusiasts. While also at the intersection of retail, sports fandom, and streetwear culture. Delivering not just products, but a sense of identity and community around headwear.
Kontaktuppgifter
575 E Germann Rd. #104, 85297, Gilbert, USA
- customerservice@hatclub.com
- hatclub.com
4,0
Bra
67 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 72 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Hat Club
We appreciate your feedback and review!
Svar från Hat Club
Thank you for your review! We're happy to hear about your recent purchase experience.
Great variety of hats
Great variety of hats, quick shipping, proactive attention from the customer service!
28 april 2026
Svar från Hat Club
We appreciate your review!
Great Hats, strange shipping
Would have been nice from the begining if they had informed me that my order would be shipping from several locations. Was a little worried at first, but everything arrived as ordered.
28 april 2026
Svar från Hat Club
We apologize for any confusion regarding items shipping separately when they are not all available at the same location. We’re glad to hear your order still arrived without any issues and truly appreciate you taking the time to leave a review.
Svar från Hat Club
We are glad to learn that you were satisfied with your recent purchase. Thank you for your review!
Never a problem with Hat Club
Never a problem with Hat Club. I probably have 50 hats from there.
24 april 2026
Svar från Hat Club
Thank you for your review. We appreciate your continued support!
They always sent me good quality caps…
They always sent me good quality caps and the 30 hat carrying case needs to come back asap that thing saved so many of my hats
1 maj 2026
Omdöme utan inbjudan
Svar från Hat Club
Thank you for your review! We appreciate your feedback and will be sure to pass your request along for the 30 cap duffle.
Fast and efficient service
29 april 2026
Svar från Hat Club
We are happy to learn about your experience, and we appreciate your review!
hat fits for a somalian brainiac
hat fits for a somalian brainiac. Waaaaaaayyyyyy toooooo big
29 april 2026
Svar från Hat Club
We’re sorry to hear you weren’t satisfied with the fit of your recent purchase. Please reach out to our team at customerservice@hatclub.com if you need any assistance with a return or exchange.
Online order had some stains
One hat has stains on the inside. Kinda of disappointed it wasn't inspected thoroughly before being shipped.
29 april 2026
Svar från Hat Club
We are sorry to learn that your recent order arrived damaged. A member of our customer service team will be reaching out to you via email shortly to assist further.
I ordered a Braves city connect hat…
I ordered a Braves city connect hat (fitted) the first time around, and it came as an adjustable; I decided to keep it anyway, and gave it to my grandson. Ordered again and came within a week, but the size I ordered did not fit. This is the size I wear, so something is different in their sizes. I decided to return this one and get a bigger size, but it sold out, so I proceeded to get a refund, bought it for $47, and they charge 6.99 for the return. Somehow, I'm only getting back $33, this company absolutely is the worst! Will go back to MLB for future orders, safer.
27 april 2026
Omdöme utan inbjudan
Svar från Hat Club
We’re sorry to hear about the issues you experienced with your orders. We would appreciate the opportunity to look into this further and assist you directly. Please reach out to us at customerservice@hatclub.com with your order details, and our team will be happy to help resolve this for you.
Svar från Hat Club
We are sorry to learn that your order arrived incorrectly. We'd love to help you receive your correct order. Please reach out to our support team via email at customerservice@hatclub.com for better assistance.
EZ sales process for the product I want.
29 mars 2026
Svar från Hat Club
We're happy to hear that you were able to find what you were looking for! We appreciate your review.
Svar från Hat Club
Our support team will reach out via email shortly with your tracking information.
Fast shipping having my size
29 mars 2026
Svar från Hat Club
Thank you for your review. We are glad to learn you received your order quickly!
Svar från Hat Club
We were unable to locate any support tickets under the provided email address or order number. If you can reach out to our support team at customerservice@hatclub.com for further assistance.
Terrible
Terrible. I’ve been purchasing New Era hats since they were $18.99. I paid $55 for an off centered crooked brown SD Padres hat. Clowns. I’m
Returning this trash tomorrow.
25 mars 2026
Omdöme utan inbjudan
Svar från Hat Club
We're sorry to hear that you were unhappy with your recent purchase. We take quality seriously and would appreciate the opportunity to make this right. Please reach out to our support team via email at customerservice@hatclub.com for better assistance.
Svar från Hat Club
We appreciate the review, Eduardo. We're glad you loved the hats and had an easy experience!
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