HartCo. Home & Body Omdömen 

Love my candles

I purchased the olive stripe linen pillow cases & what i received was brown striped pillow cases. A misrepresentation of the colour of this product. I was offered a store credit if I wanted to return the pillow cases but that doesn't help me at all as they only have this coloured pillow case.

Your company is very easy to deal with. I had no trouble placing my order. I have dealt with you before & have been very satisfied 🩷

Ordered reed defusers in sunda and pink pepper/cedar both smell so good in the bottles haven’t put reeds in yet waiting until the house is clean 😂 before I use them

NO Customer Service. They will not return emails or phone calls or messages via the web. The silence is deafening. Mailbox is full and they keep sending me emails for a review so I will keep doing this but it seems my ones are getting deleted.

I finally decided to place an order with you. I purchased 2 different mega candles. Different scent and different vessels. The csnfjes on the vessels are slightly smaller than the vessels so it wobbles around in the vessel. I haven’t lit them because I’m wanting to replace them but not sure if anyone is even going to reply to me. When I did finally get my order I recieved 2 of the same. I have tried several emails and messenger messages and it’s been over a week of messaging and not one reply from anyone. Disappointed

Excellent service absolutely amazing candle l purchased the Mega Candle

Beautiful candles 🕯️ and smell amazing

My favourite candles. I love the Strawberry Mascarpone lately! So sweet and beautiful, fills up the whole house. My absolute favourite candles

I had brought candles for Christmas gifts, two of which I kept for myself. I have been buying these candles for many years. However, they seemed to have a bad batch because two of my candles cracked on the side of the glass. I emailed HartCo and have not received a reply, I supplied images, which is disappointing. I only just found out that one of the gifts that I had given her candle cracked, too. It's very sad when it's a gift. That is ok; they don't value you as a customer; gone are the days when they cared when they had one store. This is probably why they can do 50% off so much, as they have reduced their quality. It's all good; I won't be buying candles from them anymore.

Love the candles, postage takes forever

Don’t recommend, tunneling candles definitely not worth the money.

I ordered gifts for my daughter to be picked up from the Carrum Downs VIC store.
I received an email letting me know that they intended to ship the parcel to my address in NSW
Despite numerous phone calls, messages left and emails the parcel was couriered to my address in NSW. I did not even get an acknowledgement of any of these voice messages nor emails.
Fortunately, I was visiting my daughter in VIC 2 weeks later and I needed to carry the parcel with me to NSW.

Keep sending me e-mails to review a product that still hasn’t arrived after 2 months, paid over $20 shipping for a candle and item still hasn’t come

When the delivery company dropped the ball, Melissa did a fantastic job of chasing them up and ensuring we got our products!

Product is great, website easy to use. Delivery took a little longer than normal however it was around Christmas so that is probably why

Absolutely love the fragrance Japanese Honeysuckle, fills every room. Unfortunately this time my candles have been very Smokey with black smoke. I trim the wick before every burn but it doesn’t seem to help.

the company is doing amazing at customer resolution when an issue is had

the candles were great but all the boxes the products came in were damaged!! This would have been ok but they were all Xmas presents and as the package was delayed in delivery i didn't have the chance to get replacements prior to Christmas.

My favourite candles! The warm, rich scent of lime and coconut fills the house, and I can still smell it the day after I’ve lit the candle! These candles were Christmas gifts for many family members, who all rave about the scents!