I have just taken out insurance with Hagerty and my experience of their initial service has been excellent. Plenty of communication with real people, not automated bots, foreign call centres or staff... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Thank you Rachael, the best customer service I can remember having. Firstly, when speaking with everyone at Hagerty you feel like you’re talking to actual humans who are allowed to be people. So refr... Se mer
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A great professional company and very easy to deal with. Never needed to claim so can't comment on how good they are in an emergency. I didn't renew with them this year as they were a lot more expensi... Se mer
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First class service, knowledgable and informative, provided all I needed verbally and in writing with no fuss or delay. Real car enthusiasts which is nice, was going to get a second quote but decided... Se mer
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Företagsinformation
Skrivet av företaget
Your special car deserves special cover. That’s why Hagerty offers unique and customised cover, designed specifically for classic cars and classic motorcycles. Our policies include features designed for classics and collector vehicles such as, UK and EU roadside assistance and recovery, agreed value, salvage retention and more as standard.
Kontaktuppgifter
Storbritannien
- hagerty.co.uk
4,7
Utmärkt
9 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Informed and Responsive people to my…
Informed and Responsive people to my particular requirements
2 mars 2026
Svar från Hagerty UK
Thank you for leaving positive feedback about your experience with us and for choosing Hagerty UK for your classic car insurance.
Simplicity
2 mars 2026
Svar från Hagerty UK
Thank you for leaving positive feedback about your experience with us and for choosing Hagerty UK for your classic car insurance.
Good service at a good price!
2 mars 2026
Svar från Hagerty UK
Thank you for leaving positive feedback about your experience with us and for choosing Hagerty UK for your classic car insurance.
Treated like a thief over claim - took more than 2 months to process it....
Poor, had insurance claim when I hit my classic car on a pothole and damaged the spoiler. Made an insurance claim - was treated like a thief, they went through the quote with the independent garage with fine tooth comb - took over 2 months to agree anything. On the lights which failed due to the pothole they initially refused the claim???? then said they would only approve 2 hours work - Farce - I am going back to Footman James and I suggest you do to unless you like being treated like a thief for making a claim...
I have taken a look at the response from Hagerty above and it does not match the reality of what has happened - Hagerty have looked to change the actions and the reasons for their decision after my original review.
There was an initial mistake adding one item to the claim at the rear, which I asked the garage to complete when then car was in the workshop, however the remainder if the response does not bare resemblance with reality - There was no independent review of what work was needed, the garage said it was caused by the pothole - the Hagerty claims assessor said it was not - the lights worked before the pot hole, the pothole caused significant damage to the area of the car where the lights are, it is a classic Italian car which are susceptible to electric issues when they are hit. We argued over the point for more than 3 months without a resolution, the car being booked in then hagerty changing the claim and their payout more than 3 times. We eventually came to a point where I decided to pay for the claim entirely myself due to delaying and arguing tactics of Hagerty. the garage efused to deal with Hagerty for being so difficult - the garage was forced to rewrite the quote over 4 times with different systems being requested all of which was completed for the same piece of work, then it got stuck in the system for 3 months Eventually we gave ups dealing with them ass you can only spend so much time arguing with insurance companies.I've had over 120 cars and therefore have dealt with quite a number of insurance companies including all of t he usual suspects. And now having done so I can say with clarity that
- If you want cheap insurance they are great - when things go wrong you will ultimately pay the price for your choice as I have done.
22 januari 2026
Omdöme utan inbjudan
Svar från Hagerty UK
We’re sorry to hear you felt dissatisfied with the handling of your claim. We always aim to provide a fair and transparent service, and we’d like to clarify the timeline and decisions to ensure the full context is understood.
Your claim was reported on 17/11/25, relating to damage to the underside of the front spoiler following a pothole incident on 12/10/25. On 18/11/25 we issued repair instructions to your chosen repairer requesting an estimate. After receiving no response, we contacted them on 25/11/25, at which point they advised the vehicle was not with them. Engineers were therefore appointed the same day to arrange an inspection directly with you.
The engineers attempted contact on 26/11/25, 28/11/25 and 03/12/25. Successful contact was made on 03/12/25 and the inspection was scheduled for 10/12/25. Unfortunately, until contact was established, an inspection date could not be agreed, which contributed to the timeframe involved.
Following inspection, the estimate provided included work to multiple areas such as the bonnet, engine cover, rear panel (including rust treatment), blending of wings, and investigation of headlight faults. The independent motor engineer concluded that several of these items – including the bonnet, engine cover, rusted rear panel, and headlight faults – were not related to the reported pothole incident. We confirmed this position in our email of 02/01/26.
After you advised on 05/01/26 that the headlights stopped working at the time of the incident, we referred this back to the engineer. They confirmed there was no evidence linking the headlight issue to the pothole impact and advised such damage would be unusual without an underlying issue. Despite this, and in the interest of resolving matters fairly, we authorised two hours’ labour on 12/01/26 to investigate further. We also confirmed that if evidence showed the fault was incident-related, we would ask the engineer to reconsider.
While standard practice is for customers to initially evidence unrelated faults at their own expense, we agreed to fund this preliminary investigation to support a fair and proportionate outcome.
We understand claims can be frustrating, particularly where there is disagreement over causation, but the decisions made were based on independent engineering assessment and the information available at each stage. We remain committed to treating all customers fairly and transparently.
Please follow the next steps as outlined in the final response you received from us if you are not happy with the outcome of the investigation.
Terrible web quoting system.
Please don’t try to use their quote system it is an absolute waste of time. I ended up getting insurance elsewhere.
17 februari 2026
Omdöme utan inbjudan
Svar från Hagerty UK
Thank you for sharing your experience.
We’re sorry to hear that our quote system didn’t meet your expectations. We’re always reviewing and refining our tools, so feedback like this is valuable to us.
We appreciate you considering us and hope we may have the opportunity to assist you in the future.
Svar från Hagerty UK
Hello Bijay, thank you for your positive feedback and for choosing Hagerty UK for your insurance.
informative
You were helpful informative and very polite without being over bearing Easy to talk to and to ask questions about things without feeling stupid
2 februari 2026
Svar från Hagerty UK
Thank you for taking the time to leave a positive review about your experience with us and for choosing Hagerty UK for your car insurance.
Svar från Hagerty UK
Hello George, thank you for your positive feedback and for choosing Hagerty UK for your insurance.
Very quick and easy
Very quick and easy, never failed to answer any questions wats so ever!
And getting in touch via phone call is brilliant!
Made a quote online and received a phone call the next day, they gave me time to think and never bothered me until I phoned them back, and had me insured in no time!
Highly recommended!
31 januari 2026
Svar från Hagerty UK
Hello Dean, i'm pleased to hear you had a great experience with us. Thank you for taking the time to leave us a positive review and choosing Hagerty UK for your classic car insurance.
Svar från Hagerty UK
Hello Uno, thank you for taking the time to leave us a positive review and for choosing Hagerty UK for your insurance.
Good easy service
2 februari 2026
Svar från Hagerty UK
Thank you for taking the time to leave positive feedback and for choosing Hagerty UK for your insurance.
very good price and quick to respond
3 februari 2026
Svar från Hagerty UK
Thank you for taking the time to leave positive feedback about your experience and for choosing Hagerty UK for your insurance.
Classic car insurance
This was easy to get setup. Very straight forward and also been the best competitive company
2 februari 2026
Svar från Hagerty UK
Hello William, I'm pleased to hear your experience with us has been straightforward.
Thank you for your positive feedback and for choosing Hagerty UK for your classic car insurance.
One of your agents was very helpfulon…
One of your agents was very help full on quotes and advice can't re call his name worth a mention from superiors as good effort put in and very informative thank you
2 februari 2026
Svar från Hagerty UK
Thank you for taking the time to leave a positive review about your experience with us and for choosing Hagerty UK for your classic car insurance.
First class service
First class service, knowledgable and informative, provided all I needed verbally and in writing with no fuss or delay. Real car enthusiasts which is nice, was going to get a second quote but decided not to bother, service like this is not easy to find and should be applauded
2 februari 2026
Svar från Hagerty UK
Hello Nick, I'm pleased to hear you had such a great experience with us. Thank you for your detailed review and for choosing Hagerty UK for your classic car insurance.
Great service easy online
Great service easy online, still await full confirmation as need to send pics of car but hopefully all ok.
2 februari 2026
Svar från Hagerty UK
Hello Mr Tank, thank you for taking the time to leave positive feedback about your experience and for choosing Hagerty UK for your insurance.
Very easy to navigate online portal.
31 januari 2026
Svar från Hagerty UK
Hello Rod, thank you for taking the time to leave positive feedback and for choosing Hagerty UK for your insurance.
Excellent experience even got a little…
Excellent experience even got a little more discount very friendly people
31 januari 2026
Svar från Hagerty UK
Thank you for your positive review and for choosing Hagerty UK for your insurance.
Great Service and Pricing
Easy to complete application and super fast quote delivery. Highly competitive price for my 1972 classic.
I raised a minor query via a call - reply was explained simply and clearly. Great service, thnak you.
31 december 2025
Svar från Hagerty UK
Hello Lee, thank you for taking the time to leave positive feedback about your experience with us and for choosing Hagerty UK for your classic car insurance.
Been with them 4 years very helpful BUT…
Been with them 4 years very helpful BUT they still insist I have to have RAC cover which is priced into the policy from past experiences I would never deal with the RAC I have my other vehicles covered with the AA which means I now have to pay for unwanted RAC cover. This RAC cover should be an option but for some reason they will not remove it
12 mars 2025
Omdöme utan inbjudan
Svar från Hagerty UK
Hello Eve, thank you for your feedback and your continued loyalty to Hagerty UK.
We understand your preference and while RAC cover is a built in feature in our policies, we appreciate your feedback and will take this on board.
Thank you again for choosing Hagerty UK.
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