Hagerty UK Omdömen 

I would not trust this Company. They are an insrance agent offering a policy in collaboration with an insurance underwriter. Hagerty arrange your insurance, take a commission and get the underwriter to issue the legal road insurance policy. In my case it was Markel International Insurance Company Limited. In their policy Hagerty state they undertake all claims matters - but they delegate this to a private company Connexus Insurance Solutions Ltd who then use Vehicle Damage Assessors, who they pay, to recommend settlements. If, like me you have insured a very limited edition classic car, as in my case, Connexus sent two so called "experts" to value the damage to my car. It took me two months to prove that the first "expert" was totally unsuitable, particularly when he said my car was a clone and not a lightweight. The second "expert" on arrival said he had never seen my model of car before yet proceeded to write a long report, 57 pages, with just one A4 page explaining his estimate and increasing the recommended offer by £2,397 from £35,000. It took me 17 months to go through the Hagerty Complaints procedure, then the Financial Services Ombudsman (Hagerty used their flawed second experts 57 page report as evidence) both rejecting my complaint so that, on 18 December 2024 I took Markel to court. Markel used a solicitor and two barristers to contest my claim which ended with a two day trial in Walsall Crown Court after a claims procedure lasting 28 months resulting in with a judgement of an extra £25,248 to be added to my claim (£37,397 paid without prejudice after my FSO claim was rejected) making £62,645 for the repair of my car and £25,248 costs. Throughout this saga Hagerty just looked the other way.
I suggest you just look the other way as well.

Very professional staff. Helpful and knowledgeable. Excellent services and price. New customer.

Offered a much better price than I could find anywhere else. The staff member I spoke to was relatively unenthusiastic on the phone and failed to offer a saving I identified I could have made before paying for the insurance. Overall very happy though given the competitive pricing and opportunity to get insurance despite not needing to hold full term employment.

So I own a 1958 classic car insured through Hagerty. I have tried to add my brother-in-law as a named driver so that he can use the car to drive his daughter to the church for her wedding in Jersey from his property which is all of a 1 mile trip. Hagerty has declined to have him added. He has a clean licence, no previous convictions and has been driving on a license for more than 40 years and owns and six other cars. He owns a company which operates three restaurants which are three licensed premises and it would appear that his occupation is the reason why Hagerty has refused to allow him to be added as a named driver. I have quite simply never heard of anything so ridiculous in all my years. I assume that neither Gordon Ramsay nor Jamie Oliver insure their cars through Hagerty. Just absurd.

Competitive Classic Car insurance. Helpful call handler. Good website

Great experience very happy

Super efficient & very professional service going through quote and details. Happy new customer! thank you

Do know whats going on but i insured my car on friday and still not shown on the database askMID... other than taht absolutely excellent 👏

Thank you Rachael, the best customer service I can remember having. Firstly, when speaking with everyone at Hagerty you feel like you’re talking to actual humans who are allowed to be people. So refreshing!
I had a damaged glass on my car which was going to cost £4000 and take a year due to its rarity. Rachael was so helpful and advised it was acceptable to look for a second hand glass and have that fitted, which there was only one of in the UK. The excellent advice I was given has meant my classic car was back in action in two weeks, kept the cost within my insured limit and Hagerty have a customer for life. Thank you, Sam

Inefficient information sharing, repeatedly incorrect
facts, hopeless communication and endless email
misreading.
Very poor service I wouldn't recomend

Excellent advisor who was informative and helpful.

Clear understanding of my request and efficient processing of my required insurance needs.

The communication throughout the process was clear and helpful, making it easy to understand exactly what I was getting with the policy. The website was straightforward to navigate, and completing the insurance purchase was quick and hassle-free. Overall, a smooth and simple experience from start to finish.

It was quick, easy and very painless :)

You never even had the decency to tell me you were not trading with res anymore

Great help from Phil, who helped update the insurance policy, for another’s year of insured driving.

A very well spoken and professional person in the sales office made the whole transaction easy to understand.