AVOID AT ALL COST. You will truly regret entering into any agreement with this amateur company. Really shocking customer service , over billing, service recovery failure and refusal to engage. The... Se mer
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Det här tycker kunderna
I can't lie it's such a relief to have our retail waste sorted properly. We called up for a skip and Claire had one dropped off the next morning with zero delivery fees. Top tier customer support fro... Se mer
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Finally found a bin company that doesn't mess you around. Sally from their team took care of our office's cardboard recycling over the phone in five minutes. Great service and the drivers are always... Se mer
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Invoice due date 14th June invoice paid 10th June, no service since, no advise of an issue. 9 missed collections that were paid for. No response to emails 22nd and 27th June, phone 3 times, no faul... Se mer
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Företagsinformation
Skrivet av företaget
At GWR Waste Management, we deliver comprehensive waste services designed for businesses of all sizes across the UK. Our solutions are tailored to meet your waste disposal needs while ensuring compliance and sustainability. Whether you need commercial waste management, regular waste collections, or skip hire, we make the process Simple. Easy. Reliable. Sustainable.
Kontaktuppgifter
GWR Waste Management, 7 Brook Office Park, Emersons Green,, BS16 7FL, Bristol, Storbritannien
- 0300 303 4856
- info@gwrwaste.co.uk
- gwrwastemanagement.co.uk
3,1
Medel
53 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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I run a very busy bakery and this means…
I run a very busy bakery and this means that food packaging piles up so fast. Changing waste companies felt risky, but we took the a chance with GWR because the council rates were getting silly. Lucy sorted out a weekly collection plan for our general waste and cardboard. Getting the actual bins provided for free was a huge help for our budget too. Every single pickup has been right on schedule and they always lock the back gate behind them. Just a really decent company doing a good job.
28 april 2026
Omdöme utan inbjudan
I can't lie it's such a relief to have…
I can't lie it's such a relief to have our retail waste sorted properly. We called up for a skip and Claire had one dropped off the next morning with zero delivery fees. Top tier customer support from start to finish.
17 april 2026
Omdöme utan inbjudan
Svar från GWR Waste Management
Hi Laura,
Thank you for this! Really glad Claire was able to get the skip sorted so quickly and without any extra fuss. Next morning with no delivery fees is exactly the kind of experience we want every customer to have. We'll make sure Claire sees this. Much appreciated!
Finally found a bin company that…
Finally found a bin company that doesn't mess you around. Sally from their team took care of our office's cardboard recycling over the phone in five minutes. Great service and the drivers are always very polite.
3 april 2026
Omdöme utan inbjudan
Svar från GWR Waste Management
Thank you for this Melanie, really glad Sally was able to get everything sorted so quickly and painlessly. Five minutes over the phone is how it should be!
Great to hear the drivers are making a good impression on site too. We'll pass the kind words along to Sally and the team. Much appreciated!
Kind Regards,
GWR Waste Management
What an absolute lifesaver this company…
What an absolute lifesaver this company has been! Jack got our pub sorted with a free glass bin the very same day we called and the price was spot on. They actually turn up on time every week without fail.
17 april 2026
Omdöme utan inbjudan
Svar från GWR Waste Management
Hi Jacob,
Thank you for this, we're really glad Jack was able to get the glass bin sorted same day and at the right price. Reliable, on-time collections every week is the standard we hold ourselves to, so it's great to hear that's coming through consistently.
We'll make sure Jack sees your kind words.
Saved me from a tricky situation
Our bins weren’t getting emptied, but one of the girls in the office got a different company to take over emptying our bins for us and the new driver even emptied our old bins as well as the new ones.
Thank you for the help!
21 april 2026
Omdöme utan inbjudan
Svar från GWR Waste Management
Hi Alex,
Thank you for taking the time to leave this feedback. We're really pleased that the team were able to get things moving for you and that the transition went smoothly. We'll make sure the kind words are passed along.
Much appreciated!
AVOID AT ALL COST.
AVOID AT ALL COST.
You will truly regret entering into any agreement with this amateur company.
Really shocking customer service , over billing, service recovery failure and refusal to engage.
They operate in a parallel universe with no regard for customers. You will be fed a constant stream of false statements and lies.
YOU HAVE BEEN WARNED!
13 april 2026
Omdöme utan inbjudan
Svar från GWR Waste Management
Hi Nick, thank you for your feedback.
The service issues you experienced were the result of repeated collection failures from our contracted provider, MJ Church, who were responsible for collections at your site. Their performance fell well below the standard we require from our suppliers.
This has since been reviewed and the collection arrangements changed. We understand the disruption this caused and take the quality of service delivered on our behalf seriously. Our team has since been in touch with you to resolve this.
If you would like to discuss your account further, please contact us at info@gwrwaste.co.uk or call 0300 303 4856.
Kind Regards,
GWR Waste Management
Terrible Company Avoid
Absolutely terrible service we have had numerous issues where the bins have not been collected and any and all attempts to get a rectification have fallen on deaf ears. staff are non communicative and simply ignore basic requests. We neighbour another company that does have their bins collected however the collection guys state they can't find us or our bins, absolute hogwash we are no more than 500 metres from the other venue. We would terminate this contract if we could but there is a significant fee we are looking into breach of contract as they are failing in their contracted duties, bins are overflowing. when they eventually turned up emptied the bin but left the excess which they had failed to collect previously. no invoices are supplied so keeping track of what we are being charged for is impossible. Nightmare just simply avoid. Customer Service Non Existent
26 mars 2026
Omdöme utan inbjudan
Svar från GWR Waste Management
Hi Andrea, thank you for your feedback.
The collection difficulties you experienced were the result of our drivers repeatedly attending the incorrect site, your neighbour's property was being serviced instead of yours.
We have since rectified the issue, and the collections were resumed and all account documentation was provided. We have since taken steps to ensure site-specific details are accurately followed by our collection teams.
Kind Regards,
GWR Waste Management
Definitely stay away.
21/03/2026
Trustpilot is magical. Person J from GWR has responded with a whatsapp message that he tried to make contact 11 days after the initial query and could not get thru to my phone. Another excuse! I did not even receive a missed call.
I am saved by them being inept. I called GWR on 09 March 2026 and spoke to Person L regarding waste collection for my two businesses. I was told that Person J will call me to discuss the prices. I never received a call so I called again on 13 March and spoke to Person L again and was assured that Person J will call definitely. Still no one called me. I called again to on 18 March only to tell them I am not interested and spoke to a Per person C. I explained to him how I have been expecting a call from Person J and I am not interested anymore and how I have been very disappointed by the lack of professionalism. Person C said, I will let Person J know, to which is said you would rather tell his manager as telling him anything is like telling something to wall. I have just realised how bad are the reviews and now I want to thank Person J for not calling me back 🙂
30 mars 2026
Omdöme utan inbjudan
Svar från GWR Waste Management
Thank you for your feedback.
We take all enquiries seriously and have carried out a full review of our call logs, enquiry records, and CRM system based on the details provided. At this stage, we have been unable to identify any matching customer account or enquiry that aligns with the information outlined in your review.
Based on the details available, we have also made attempts to contact you to better understand your experience and ensure that any queries are directed to the appropriate team. However, we have not received a response.
If you have contacted us under a different name, business name, or contact number, we would welcome the opportunity to investigate this further and clarify what may have happened. Please feel free to reach out to us directly so we can assist.
We are committed to maintaining a professional and responsive service, and to resolving any genuine concerns where they arise.
imperial bubble tea ltd
Avoid this company. We have experienced repeated missed collections for over 3 weeks with no resolution.
The service does not match what was promised at the point of sale, and communication has been poor throughout.
This has caused serious disruption to our business operations. We are now escalating the matter to the relevant authorities.
18 mars 2026
Omdöme utan inbjudan
Svar från GWR Waste Management
Hi Ali, thank you for your feedback.
The service issues during that period were driven by repeated collection failures from our contracted provider, MJ Church, who were responsible for your site.
Their performance was reviewed as a priority, and the collection arrangements were changed to a different depot to ensure services could be carried out consistently.
Steps have since been taken to improve how collections are monitored and managed. We take concerns of this nature seriously and continue to refine service management.
Kind Regards,
GWR Waste Management
Should be a zero star rating..
Should be a zero star rating... dont listen to the 5 star reviews they are lies. This company is a rip off merchant! Dont sign their contract as you won't be able to get out of it!
9 mars 2026
Omdöme utan inbjudan
Svar från GWR Waste Management
Hi Ryan,
We're sorry to see this review. Unfortunately we’re unable to identify the account or situation being referred to from the information provided.
We take feedback seriously and would always welcome the opportunity to review any concerns and resolve them where possible. If you could please contact our team directly with your site details, we will be happy to investigate this for you.
You can reach us at info@gwrwaste.co.uk
or on 0300 303 4856.
Kind regards,
The GWR Waste Management Team
Don’t bother
Don’t bother, unprofessional and rude people, they have no idea how to run or manage a company , they operate in some ways that don’t even seem legitimate and they are questionable. Had only problems with them 2.5 years. They kept charging my card after the end of our contract and despite having written confirmation on multiple occasions that after the end of the contract I don’t wish to continue, they confirmed too, but kept charging my bank for 3 months. After I realised and let them know about that, they agreed they are wrong but still refuse to give a refund by finding the most absolutely non sense reasons. Save your business and money and stay away.
Update regarding their answer:
If you guys want to look like a company that follows the laws and you are legit, try at first place not to charge illegally your clients when the contract has expired. You didn’t mention anything about this because you know the BS you have done.
18 februari 2026
Omdöme utan inbjudan
Svar från GWR Waste Management
Hi Anastasios,
We’re sorry to read your review and understand your frustration regarding this matter.
As outlined in our recent correspondence, once a company has been formally dissolved, we are legally unable to issue a refund to that entity. From the date of dissolution, the account is effectively frozen.
We have provided details of the Treasury Solicitor’s Bona Vacantia Division, who may be able to assist further in recovering those funds.
– The GWR Waste Management Team
⭐☆☆☆☆
⭐☆☆☆☆
Unfortunately our experience with GWR has been very disappointing.
We experienced repeated missed or delayed waste collections over several months, requiring staff to regularly chase services by phone. While collections were often later “caught up”, the ongoing unreliability caused disruption to our operations.
When concerns were raised, responsibility was deflected on the basis that GWR acts as a broker. We were told that delays do not constitute a breach of contract and that our only options were to remain in contract until 2027 or pay an early termination fee of £2,320.50 plus VAT. This position was upheld at director level, with the service failings defended as acceptable within the waste sector.
After months of issues, the suggestion to move us to a different supplier was only raised at the end of the process.
The lack of accountability for a regulated waste service is concerning. We would advise other organisations to carefully consider service reliability and exit terms before signing a long-term contract.
10 februari 2026
Omdöme utan inbjudan
Svar från GWR Waste Management
Hi James,
Thank you for taking the time to share your experience. We recognise that reliable waste collections are essential to any organisation’s operations.
Following your concerns, we conducted a detailed review of your service history and provided collection data covering the relevant period. While there were a small number of delayed services, the majority of scheduled collections were completed, and any disruptions were recovered at the earliest available opportunity.
We appreciate that any delay can be frustrating. As outlined in our agreement, and discussed at director level, isolated or recovered delays do not constitute a contractual breach. However, we did offer to explore moving your services to an alternative supplier in order to improve consistency.
We remain committed to delivering services responsibly and in accordance with our contractual and regulatory obligations.
– The GWR Waste Management Team
Long-term customer let down
We have been with GWR Waste Management since 2020, but over the last months both the collection service and customer service have gone significantly downhill.
Collections are frequently missed with no communication at all. When you call the office, you’re told they will “check with the supplier and get back to you” — but they never do. As a result, you end up spending a large part of the business day chasing and checking, which is completely unacceptable.
The contracts are also very customer-heavy, with plenty of obligations on the customer’s side but little to no accountability on theirs. For example, if a collection is missed on a Monday, they won’t return until Friday, and then still come again the following Monday to collect just 3 bags from a 110L bin — yet charge the full amount as if the service had been delivered properly.
Unfortunately, due to the strict 3-month notice period, we missed the cancellation window and are now tied in for another year, despite the ongoing service issues. This has made the situation even more frustrating, as we are paying for a service that is unreliable and poorly managed.
4 februari 2026
Omdöme utan inbjudan
Svar från GWR Waste Management
Hi Lynn,
Thank you for your feedback, and for being a loyal customer since 2020. We value long-standing relationships and take your comments seriously.
We have reviewed your account in detail. The majority of scheduled collections have been completed, with a small number of delayed services that were subsequently recovered. We understand how important reliability and clear communication are to busy businesses, and we continue to work closely with our supply partners to maintain consistent service standards.
Where concerns were raised, our team escalated matters promptly and also offered the option of moving your services to an alternative supplier to further strengthen reliability. We appreciate that you preferred not to pursue that option.
You’ve been with us since 2020, and we genuinely value that. We’re working hard to improve consistency and would welcome the opportunity to rebuild your confidence in the months ahead.
– The GWR Waste Management Team
Great company for service and…
Great company for service and communication.
24 november 2025
Omdöme utan inbjudan
Svar från GWR Waste Management
Hi Haslam,
Thanks so much for your review. We really appreciate it.
Great service and clear communication are exactly what we aim for, so it’s great to hear we delivered for you.
If you ever need anything, we’re always here to help.
Setting up was easy and communication…
Setting up was easy and communication great.
6 november 2025
Omdöme utan inbjudan
Svar från GWR Waste Management
Thank you for your feedback! We’re glad to hear that setting up your service was easy and that our communication met your expectations.
— The GWR Waste Management Team
Worst Servise ever they charge you do…
Worst Servise ever they charge you do not trust them 70 kg for 2 times a month from 28 pounds I ended paying over 70 pounds. While the premises was not operating, then I moved the contract under someone else took them weeks and weeks of promising they fails to communicate and provide a clear direction such a waste money time and effort
23 oktober 2025
Omdöme utan inbjudan
Svar från GWR Waste Management
Hi Jwan,
Thank you for your feedback. Your account was set up on a fortnightly collection schedule at £35.88 per month (including VAT). In certain months where three collections fell within the billing period, the total was charge for that month accordingly.
When you requested to move the service, we acted on this promptly. However, not all of the required site details were provided, which meant our supplier needed additional clarification before delivery. This, along with difficulties locating the new premises, led to some delays outside of our control.
All actions taken were in line with your agreed service terms.
— The GWR Waste Management Team
Too many missed collections
Too many missed collections. Have now found a local company which collects from our premises- at a fraction of the GWR price.
Have avoided giving one star as the staff are always friendly and professional - but that doesn’t empty the bins.
26 september 2025
Omdöme utan inbjudan
Svar från GWR Waste Management
Thank you for your review, John. We’re sorry to hear about your experience, but we’d like to provide some context for clarity.
Unfortunately, one of our suppliers, MJ Church, stopped operating collections in your area, and no alternative waste company was willing to access the rear of your premises where your bins were stored.
To avoid leaving you without services, we offered the option to continue collections if bins were presented in an accessible location around the front of the premises.
As this was not possible, we made the decision to withdraw service and, as a courtesy, cancelled your contract without penalty.
We’re glad to hear you found our team friendly and professional, and we wish you well with your new arrangement.
— The GWR Waste Management Team
Absolutely poor
Absolutely poor, have left us every 2nd week with out collection, and no bins to operate with. No help for sales manager Andrew nor from call centre all we get is they are on the way. Really poor.
16 september 2025
Omdöme utan inbjudan
Svar från GWR Waste Management
Thank you for your feedback, Daniel.
We understand your frustration and apologise for the disruption you’ve experienced. We understand that there have been a couple of service delays over the past few weeks, but catch-ups have always taken place within a few days, this is due to some unexpected recent service issues caused by one of our suppliers, who unfortunately has not met the standards we expect on your behalf.
Please be assured this is not reflective of the service GWR Waste Management has previously delivered. Our team has been in regular contact, and a director has also been to your site to visit in the meantime. We will continue to manage this closely to ensure your collections are brought back to the level of reliability you should expect.
We value your business and appreciate your patience while we work to make the necessary changes required to resolve this.
Don’t use this company, you will regret it!
I haven’t got long enough to write all I need to tell any prospective customers but the best advice I can give is ‘use any other company but this one’
Countless missed collections, no communication at all, excuse after excuse. Damaged my car 3 times, no apologies or recompense. Cancelled my contract but they conveniently forgot to cancel it their end. Contracts are not clear or accessible so you have to put up with their shocking service.
All good when you sign contract, it’s not until you hit a problem do you find out they are very poor at communication and trying to sort out issues, complete waste of time, dreadful service
Thanks for your reply but I have sent you pictures but that’s as far as it gets
29 augusti 2025
Omdöme utan inbjudan
Svar från GWR Waste Management
Thank you for your review. We take all feedback seriously, especially when it includes comments about vehicle damage.
As discussed with our customer services team, it is very difficult to assist in these matters when there are no photos or any other evidence to support the claims, especially when they took place so long ago.
Should any dates, photos or details of the incidents become available, you have the assurance of our full support.
— The GWR Waste Management Team
Really great communication and accommodating of changes to contract before start date
Demi Sampson did a brilliant job of setting up our new business waste collection. All my questions were answered really swiftly, and in plenty of detail. She also managed to beat the price of our previous provider by quite lot too!
18 mars 2025
Omdöme utan inbjudan
Svar från GWR Waste Management
Thank you for the great feedback! We’re so pleased to hear Demi was able to set everything up smoothly, answer your questions quickly, and even secure you a better price than your previous provider. We’ll make sure your comments are passed on to her.
— The GWR Waste Management Team
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