GrowTropicals Omdömen 

1 014
•
TrustScore 5 av 5

4,8

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Fantastic place to get plants from. Ive done 10orders with them and everysingle time the plants have arrived with no problems, packed fantastically and not one problem with pests like some places i... Se mer

Betygsatt 5 av 5 stjärnor

Plants delivered in pristine condition looking as good in person as their pictures. Customer service was top notch and as helpful as they could be given the delays out side of their control. 10/10 wi... Se mer

Betygsatt 5 av 5 stjärnor

Brilliant experience from start to finish and as many a planty parent I definitely haven't finished yet! I will keep coming back to this fabulous company. A special hello and thank you to Jess :)

Betygsatt 5 av 5 stjärnor

Having shopped with grow tropicals for the last 4 years I can genuinely say I’ve never had a bad experience, all plants I’ve ordered (including those from rescue boxes) have came healthy and well root... Se mer

Företagsinformation

  1. Trädgårdsbutik
  2. också i
  3. Foderbutik
  4. Plantskolegrossist
  5. Växtuppvisningsbutik

Skrivet av företaget

Online plant retailer specialising in rare and unusual aroids, houseplants and terrarium plants, as well as selling a range of pots, growing equipment, substrates and accessories.


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

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Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(1 014)

222 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Over the past couple of months I’ve…

Over the past couple of months I’ve started to increase my plant collection and have had some good and bad experiences… then I found Grow Tropical!

From start to finish their service is 5 stars! From the spectacular selection of plants and amazing prices to the fast safe secure delivery! I can’t shout about them enough!

The team themselves are helpful and knowledgeable and I love the community they’re setting up on the social media apps that keep you up to date with new deliveries and the people on there fabulous!

30 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The team at GrowTropicals are amazing

The team at GrowTropicals are amazing! I have purchased many plants from them and they always arrive perfectly wrapped and safe. I’ve contacted their customer support team a couple of times asking for advice and they have been very supportive and helpful. Great customer service and fantastic products!

29 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The best online houseplant shop in the UK

Grow Tropicals is without a doubt the best houseplant shop in the UK. The selection is fantastic, plants always come healthy and beautifully packed. Customer service is second to none. I honestly can’t praise them enough.
And now they have become the Doc Block distributor for the UK! That’s says a lot about their ethic and quality. Highly recommended.

28 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing plants and service!

Order arrived 24hrs after dispatch, the plants were SO well packaged and could not have been secured more, plenty of padding to protect the leaves. Delivery was even quicker than estimated. Plants were all healthy, great sizes with new growth and blooms. The free plant was also very healthy!

14 maj 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

could be much better

Took quite a while to arrive, don’t get me wrong it was shipped within their economy delivery timeframe but they waited until the 5th day to ship it so all in all with their shipping policy it took over a week to arrive from ordering. I suppose I just expected quicker shipping given the reviews, especially when I’ve ordered from other plant websites and they’ve arrived 1-2 days after ordering.
Somehow, the plants arrived in okay condition because they were all wedged in the same box that was too small which resulted in the pots being completely misshapen. I wasn’t planning on repotting them, just putting the nursery pots into decorative ones but given the bad shape I’m gonna have to repot them all which is disappointing. Only one plant dropped about a third of its leaves during shipping.
Not the worst experience but I did expect better given the reviews, I think I’ll only ever order again if they have plants that other websites don’t have but they won’t be my first choice.

Edit:
Upon further inspection, the zz plant I got was so horribly rootbound that it ended up distorting its pot out sideways. It was more root than it was soil. Disappointing

13 maj 2026
Omdöme utan inbjudan
Logotyp för GrowTropicals

Svar från GrowTropicals

Hey Fran,

I'm sorry to hear you were disappointed with the experience shopping with us. I understand your frustration regarding the delivery time; while it was within our economy timeframe, waiting over a week for new plants is never fun, and I appreciate your patience. We are a small team and this is only the case during peak times. Half the team were away for shows and so this experience is untypical. I also agree that receiving misshapen pots is far from ideal. I will forward this feedback to the team to ensure that more care is taken to avoid pots getting warped.

Please do reach out to our customer service (hello@growtropicals.com) with images of the plant that lost some leaves - we cover any and all damages in transit via our live arrival guarantee.

As for the ZZ, I have checked our stock and can see they are tight in the pot. They do like to be root bound but I appreciate that needing to repot shortly after receiving the plant is disappointing. I have added a £5 credit to cover the cost of substrate and a pot for this purpose.

If you have any further concerns please don't hesitate to reach out to our customer service team.

All the best,
Otto

Betygsatt 5 av 5 stjärnor

The two plants I ordered came well…

The two plants I ordered came well wrapped and protected. They are in really good condition nothing broken either. Considering it was a bank holiday they came really quickly. Good updates on delivery too. I will definitely buy from Grow Tropical again.

8 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I love my plants 🪴

First time ever buying plants online so I was a bit skeptical and felt like I was taking a major risk. However I am over the moon. Bought 3 plants and next day immediately got more. Had a slight delivery issue and I got an immediate response full delivery refunded and plants delivered on next day delivery for free. Really incredible customer service. My plants are so beautiful and healthy and the price is incredible considering what I actually got. First parcel came with a £5 gift card too. The reward system seems very good aswell. I will definitely be buying again for the foreseeable future. I am extremely pleased. Absaloutly everything was perfect. Even after a slight shipping issue with one of the orders it was rectified extremely quickly and pleasantly. Would 100% reccoment

6 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Well packed! Good customer service!

I was a little nervous ordering as its my first time ordering from grow tropics. But the plants i got were gorgeous! Bigger than i expected even though they were 7cm. Well packed, when i was concerned they would arrive while i was away they reassured me of their arrival date. Would deffo recommend, would love to see them sell some aquatic plants to!

7 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent customer service.

I ordered a few plants for next-day delivery, but unfortunately they didn’t arrive as expected. Jess from the customer service team reached out, apologised, refunded the delivery cost, and arranged a new delivery date of my choice. I’m very impressed with the customer service and look forward to receiving my plants!

4 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Top service

Speedy dispatch and my beautiful plants arrived none the worst for wear after their journey . I'm very happy with them & they look stunning.

28 april 2026
Betygsatt 1 av 5 stjärnor

Despite being told it was being…

Despite being told it was being delivered yesterday but it never arrived

28 april 2026
Logotyp för GrowTropicals

Svar från GrowTropicals

Hi Martin,

I'm truly sorry that the courier has let us both down here. This order was dispatched on Tuesday April 28th but I can see it was only delivered today, Friday May 1st.

Unfortunately without knowing about this until now, this was out of our control but I have refunded the full delivery charge on this order. If there is any more we can do, or if the plant received is in any less than perfect condition, please reach out to our customer service team.

All the best,
Otto

Betygsatt 5 av 5 stjärnor

Beautiful Alocasias

Beautiful plants - really well packaged, although my first order of baby 6” Alocasias were a little damaged and lost some leaves in travel from the sister brand which is the risk, but they very soon shot me new ones when settled. The larger Lukiwan in same order was outstanding and stands front centre of stage. Have since grown my collection with a larger Silver Dragon and Dragon scale and a stunning (flowering) Rasta, which are so far showing they are happy in their new home under a Sansia bar and humidifier in living room on its stand. Shoots appearing as we speak.

Stunning plants, will order again.

22 april 2026
Omdöme utan inbjudan

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